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Personal Lines Assistant Jobs in Springfield, IL

Big I Illinois

Personal Lines Account Manager

Springfield, IL · On-site

$44K - $60K/yr

About the Role The Account Manager will coordinate the processing of new and renewal personal lines ... assist producers in answering questions about policy applications and likelihood of acceptance. 4. ...

InsCipher

Tax Associate

Springfield, IL · Remote

$21 - $26/hr

Maintain working knowledge of surplus lines tax regulations * Reconcile filings with InsCipher ... Personal assistant programs for support in a healthy personal and work life Why InsCipher? At ...

InsCipher

Tax Associate

Springfield, IL · On-site

$21 - $26/hr

Maintain working knowledge of surplus lines tax regulations * Reconcile filings with InsCipher ... Personal assistant programs for support in a healthy personal and work life Why InsCipher? At ...

Ace Retail Group

Part-time Cashier

Chatham, IL · On-site

$15/hr

... personal and professional growth, and who want to work with a company founded on (and still led by ... Clear customer checkout lines quickly and efficiently. * Answer and monitor all calls and pages ...

Ace Retail Group

Part-time Cashier

Springfield, IL · On-site

$15/hr

... personal and professional growth, and who want to work with a company founded on (and still led by ... Clear customer checkout lines quickly and efficiently. * Answer and monitor all calls and pages ...

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All JobsPersonal Lines JobsPersonal Lines Assistant JobsPersonal Lines Assistant Jobs in Springfield, IL

Personal Lines Assistant information

See Springfield, IL salary details

$10

$22

$40

How much do personal lines assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for personal lines assistant in Springfield, IL is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a personal lines assistant, and why are they important?

To thrive as a Personal Lines Assistant, you need strong attention to detail, organizational skills, and knowledge of personal insurance products, often supported by a high school diploma or relevant insurance coursework. Familiarity with insurance management systems, quoting software, and basic Microsoft Office applications is typically required. Excellent customer service, communication, and problem-solving abilities help you build client trust and efficiently handle inquiries. These skills ensure accurate policy processing, satisfied clients, and smooth office operations in a fast-paced insurance environment.

What are some typical challenges personal lines assistants face when supporting insurance agents and clients?

Personal Lines Assistants often manage a high volume of client inquiries and policy changes, which requires excellent organizational skills and attention to detail. Balancing multiple priorities—such as processing renewals, updating client information, and responding to client questions—can be challenging, especially during busy renewal seasons. Additionally, staying updated with frequently changing insurance regulations and product offerings is essential to provide accurate support. A collaborative team environment and clear communication with agents help Personal Lines Assistants succeed in this dynamic role.

What is a personal lines assistant?

A Personal Lines Assistant is an insurance professional who supports agents or brokers in managing personal insurance policies, such as auto, home, renters, or umbrella insurance. They handle tasks like preparing quotes, processing policy changes, answering client inquiries, and maintaining accurate records. Their role helps ensure clients receive efficient service and that policies are managed accurately and promptly. Personal Lines Assistants often interact with clients, insurance carriers, and other office staff to facilitate smooth insurance operations.

What is the difference between Personal Lines Assistant vs Customer Service Representative?

AspectPersonal Lines AssistantCustomer Service Representative
CredentialsInsurance licenses, basic industry knowledgeVaries; often requires communication skills, sometimes licenses
Work EnvironmentInsurance agencies, brokeragesInsurance companies, call centers, agencies
Job FocusSupporting personal lines insurance policies, processing claimsHandling customer inquiries, policy info, and service requests

The Personal Lines Assistant primarily supports personal insurance policies and assists with processing claims, often requiring insurance licenses. Customer Service Representatives handle a broader range of customer inquiries across various insurance products, focusing on communication and service. While both roles involve client interaction, the Personal Lines Assistant specializes in personal insurance support within insurance agencies or brokerages.

What are the most commonly searched types of Personal Lines jobs in Springfield, IL? The most popular types of Personal Lines jobs in Springfield, IL are:
What job categories do people searching Personal Lines Assistant jobs in Springfield, IL look for? The top searched job categories for Personal Lines Assistant jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Personal Lines Assistant jobs? Cities near Springfield, IL with the most Personal Lines Assistant job openings:
Personal Lines Assistant jobs near you
Infographic showing various Personal Lines Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,762 per year, or $23 per hour.

Personal Lines Internal Underwriter

Troxell

Springfield, IL • Hybrid

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

PERSONAL LINES INTERNAL UNDERWRITER
Be Part of Something Meaningful at Troxell
Since 1887, Troxell has been helping individuals, families, and businesses protect what matters most and plan for the future. With deep roots in our local communities and a forward-thinking mindset, we blend over a century of expertise with a modern passion for innovation, people, and purpose.
We're not just an insurance agency — we’re educators, advocates, and problem solvers committed to making a real difference. With three locations across Illinois, we proudly serve clients in all 50 states, always striving to deliver exceptional impact in everything we do.
If you're driven to help others, eager to grow, and ready to be part of something meaningful, Troxell is where you belong!
What We Offer:
✅ Health, Dental, amp; Vision Coverage
✅ 401(k) with Employer Match
✅ Hybrid Work Options
✅ Generous PTO + Paid Holidays
✅ Paid Parental Leave
✅ Tuition Reimbursement + 100% Paid Licensing amp; CE
✅ Referral Bonuses (for people and business!)
✅ Career Growth amp; Professional Development
✅ Fun Team Events amp; Community Involvement
We believe work should be both meaningful and rewarding, and at Troxell, it truly is!
About the Role
The Internal Underwriter will develop and maintain favorable relationships with insurance agents and carriers to increase revenue and ensure that organizational services consistently meet client needs. Will also coordinate the handling and processing of product quotations for client policy proposals. Provides guidance, assistance, and follow-up in all aspects of customer quote service requests from management, risk managers, or service line personnel.
What You’ll Be Doing (Essential Responsibilities)
  1. Conduct detailed surveys to identify customer insurance needs, review existing policies, risk plans, property, products, and records.
  2. Prepare requests for additional information for the processing of a quote.
  3. Work closely with producers, service line support personnel, and managers to ensure responses to inquiries from customers are handled in a courteous, timely, and professional manner.
  4. Assist producers, customer service staff, and management in researching, evaluating, or interpreting insurance carrier underwriting language and coverage, and alternative carrier programs to meet client needs.
  5. Maintain extensive contact by phone and mail (electronic/postal), with agents, carriers, and division managers to facilitate appropriate and comprehensive product customer service.
  6. May conduct informational presentations to prospective clients; may accompany producers to meet with customers to enable understanding of the policy coverage needs.
  7. Keep informed through vigilant review and appraisal of industry development and competitive markets, participate in carrier and agency training meetings and sessions, and maintain appropriate licensure.
  8. May supervise and train administrative support staff to assist in the handling and processing of quotation requests.
  9. Perform special projects at management’s request.
You Will Succeed by:
Working Together. Collaborative | Inclusive | Open Communication
Creating WOW. Professional | Consistent | Passionate
Earning Trust. Positive | Empathy | Respect
Embracing Innovation. Proactive | Problem solvers | Openminded
What You’ll Bring to Us
  • High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
  • 0-3 years of experience in the insurance industry or a related field is desired.
  • Property amp; Casualty License at hire or within 180 days of hire. Must maintain license during employment.
  • Excellent written and Verbal communication skills and enjoy working with people in a high-volume customer service environment.
  • Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
  • Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedures/policy manuals, and apply within prescribed routines and practices.
  • Ability to thoroughly analyze product information, and make timely and practical recommendations to managers, producers, and clients.
  • Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
  • Must demonstrate competence in computer and office equipment operations. Experience with MS Office products (Word and Excel) and the Internet are highly desirable.
What You Need to Know
  • Full-time posotion
  • Hours are 8:00 am to 4:30 pm
  • This position is eligible for hybrid work
  • Travel: None
The Fine Print
  • Work is typically performed in a standard office setting with no travel required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • May be required to work more hours than normally expected during a regular workweek.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TROXELL is an Equal Opportunity Employer and offers a competitive starting salary plus production bonus with a comprehensive benefit package. Competitive starting salary is dependent on experience and current clientele.

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