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Personal Lines Assistant Jobs (NOW HIRING)

The Misch Group

Personal Lines Manager

Richmond, VA · On-site

$80K - $125K/yr

Personal Lines Manager Department: Insurance & Financial Services Employment Type: Full Time ... Policy Administration: Assist clients with policy inquiries, changes, and renewals. Ensure all ...

The Misch Group

Personal Lines Manager

Fairfax, VA

Policy Administration: Assist clients with policy inquiries, changes, and renewals. Ensure all ... Valid state insurance license in personal lines required. * Experience: Minimum of 2-3 years of ...

Royal American

PERSONAL LINES PRODUCER

Tallahassee, FL · On-site

$45K - $50K/yr

The Personal Line Producer generates revenue through the sales of Personal Lines Property and ... Solid personal character, including strong work ethic, great attitude, and willingness to assist ...

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How much do personal lines assistant jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for personal lines assistant in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Personal Lines Assistant, and why are they important?

To thrive as a Personal Lines Assistant, you need strong attention to detail, organizational skills, and knowledge of personal insurance products, often supported by a high school diploma or relevant insurance coursework. Familiarity with insurance management systems, quoting software, and basic Microsoft Office applications is typically required. Excellent customer service, communication, and problem-solving abilities help you build client trust and efficiently handle inquiries. These skills ensure accurate policy processing, satisfied clients, and smooth office operations in a fast-paced insurance environment.

What are some typical challenges Personal Lines Assistants face when supporting insurance agents and clients?

Personal Lines Assistants often manage a high volume of client inquiries and policy changes, which requires excellent organizational skills and attention to detail. Balancing multiple priorities—such as processing renewals, updating client information, and responding to client questions—can be challenging, especially during busy renewal seasons. Additionally, staying updated with frequently changing insurance regulations and product offerings is essential to provide accurate support. A collaborative team environment and clear communication with agents help Personal Lines Assistants succeed in this dynamic role.

What is a personal lines assistant?

A personal lines assistant supports insurance agents or companies by handling customer inquiries, processing policy applications, and managing policy documents related to personal insurance products such as auto, home, or renters insurance. The role often requires strong communication skills, familiarity with insurance policies, and proficiency with insurance software systems. It is typically an entry-level position that may involve administrative tasks and customer service responsibilities.

What job makes 10,000 a month without a degree?

A Personal Lines Assistant typically does not earn $10,000 a month without specialized experience or advanced skills. High earnings in this field are uncommon without significant industry knowledge, certifications, or progression into senior roles. Most entry-level positions in insurance support roles pay less, but experienced professionals or those in managerial positions can reach higher salaries over time.

What is the difference between Personal Lines Assistant vs Customer Service Representative?

AspectPersonal Lines AssistantCustomer Service Representative
CredentialsInsurance licenses, basic industry knowledgeVaries; often requires communication skills, sometimes licenses
Work EnvironmentInsurance agencies, brokeragesInsurance companies, call centers, agencies
Job FocusSupporting personal lines insurance policies, processing claimsHandling customer inquiries, policy info, and service requests

The Personal Lines Assistant primarily supports personal insurance policies and assists with processing claims, often requiring insurance licenses. Customer Service Representatives handle a broader range of customer inquiries across various insurance products, focusing on communication and service. While both roles involve client interaction, the Personal Lines Assistant specializes in personal insurance support within insurance agencies or brokerages.

How much does a 215 license make?

A Personal Lines Assistant with a 215 license, which authorizes insurance agents to sell and service personal lines policies, typically earns between $30,000 and $50,000 annually depending on experience and location. Salary can increase with additional certifications, skills, and years of experience in the insurance industry.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve irregular hours or high responsibility levels.
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Personal Lines Assistant jobs near you
Infographic showing various Personal Lines Assistant job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 96% Full Time, 1% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,191 per year, or $23.2 per hour.
Personal Lines Assistant

Personal Lines Assistant

Community Financial System, Inc.

Malone, NY • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Overview
OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.
OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup can provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.
OneGroup's company culture sets us apart from the rest. Our core values, what we call "The OneGroup Way" consists of the following:
Knowledge Development - Professional growth but also understanding the company, workflow processes, and the right people to get the job done. Adopting a growth mindset in everything we do.
Big Picture - How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.
Acknowledgement - Recognize others contributions, appreciate what others do and their strengths.
Transparency - An environment that encourages open communication and feedback.
Bigger Purpose - How do we become more than just an insurance company to our clients? We seek to enhance our client's businesses, support their mission, and understand their challenges.
Responsibilities
  • Log-in to the Agency Management System.
  • Pick up and service calls that are presented to you in a timely, efficient and accurate manner.
  • Complete Vehicle Change Request for all dealer calls, confirm purchase with insured, prepare ID cards and binder as requested and forward to dealer and insured. Upload change to appropriate company create activity for follow-up.
  • Process payment calls from insured by confirming with the carrier the policy is in good standing. Upload payment on carrier website. Forward receipt from carrier website to customer to confirm proper handling.
  • Document all transactions in Agency Management system.
  • Pull new business, renewal, endorsement and cancellation declarations from the company websites in conjunction with the Business Support Team.
  • Process non-pay and reinstatements according to Procedure.
  • Complete CARCO inspections, notify insurance company and update Agency Management System.
  • Ensure Manufacturers Statement of Origin (MSO) and Bill of Sale (BOS) are received, notify insurance company and update Agency Management System.
  • Contact dealerships when MSO and BOS are not received.
  • Upload electronic checks and sweep payments to company website.
  • Print and forward duplicate ID cards or declaration pages to insured.
  • Review and refer cancelled policy information to Client Advisors per agency guidelines.
  • Mail new business policy and/or letter to insured (depending on if policy is received).
  • Complete Lienholder & Mortgage changes as requested by Lending Institution.
  • Manually process and invoice policy changes and renewals received from insurance company.
  • Follow-up on pending activities/tasks until marked complete.
  • Assist with New business support activities including but not limited to scan and attach completed Personal Lines applications to imaging.
  • Task out to Client Advisors renewal increases that exceed Agency threshold.
  • Participate in seminars and classes for skills and knowledge development.
  • Perform other duties as required.
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications
MINIMUM QUALIFICATION REQUIREMENTS:
Education, Training and Requirements:
  • High School Diploma or Equivalent
  • All applicants must be 18 years of age or older

Professional Certifications/Licenses:
  • Property & Casualty Agents/Brokers License Preferred
  • Maintain Agent/Broker License through continuing education.

Experience/Skills:
  • Customer Service Experience Preferred
  • Insurance Experience Preferred
  • Ability to use menu-driven software
  • Ability to work independently as well as in a "team" environment
  • Good organizational skills with the ability to manage multiple tasks efficiently

Other Job Information
Hours: 40 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $17.50/Hr.
Maximum
USD $23.82/Hr.

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