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Personal Lines Account Manager Jobs in Rochester, NY

APR

Commercial Lines Account Manager | Farm/Ag

Batavia, NY · On-site +1

$60K - $85K/yr

Commercial Lines Account Manager | Specializing in Farm/Ag Accounts Salary Range: $60,000 - $85,000 Location: Batavia, NY | Hybrid or Remote About Our Agency: We are an independent insurance agency ...

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Personal Lines Account Manager information

See Rochester, NY salary details

$32.1K

$54.5K

$85.8K

How much do personal lines account manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for personal lines account manager in Rochester, NY is $54,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $60,200.00 per year, depending on experience, location, and employer.

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What are popular job titles related to Personal Lines Account Manager jobs in Rochester, NY?

For Personal Lines Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Personal Lines Account Manager jobs in Rochester, NY look for?

The top searched job categories for Personal Lines Account Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Personal Lines Account Manager jobs?

Cities near Rochester, NY with the most Personal Lines Account Manager job openings:

Personal Lines Account Manager jobs near you
Infographic showing various Personal Lines Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $54,516 per year, or $26.2 per hour.

Commercial Lines Account Manager | Farm/Ag

APR

Batavia, NY • On-site, Remote

$60K - $85K/yr

Full-time

Re-posted 18 days ago

Job description

Job Title: Commercial Lines Account Manager | Specializing in Farm/Ag Accounts
Salary Range: $60,000 - $85,000
Location: Batavia, NY | Hybrid or Remote


About Our Agency: We are an independent insurance agency committed to providing outstanding service to our clients. We are currently seeking an experienced Commercial Lines Account Manager with a strong background in servicing a diverse range of commercial accounts. This role is pivotal in maintaining and growing our client relationships through expert management and consultation.
Key Responsibilities:
  • Expertise in Diverse Accounts: Bring a working knowledge of Property and Casualty accounts across various industries including Construction, Manufacturing, Retail, and Restaurants.
  • Client Consultation & Support: Respond to client inquiries regarding policy and coverage, ensuring accurate and timely advice.
  • Policy Management: Skillfully market and quote new business and account renewals, striving for optimal coverage and cost efficiency for clients.
  • Carrier Relations: Liaise with multiple carrier underwriters, leveraging these relationships to benefit client accounts.
  • Renewal Management: Oversee account renewals, compiling and managing necessary information effectively.
Qualifications:
  • Experience: 3-5 years (or more) in the insurance industry, specifically in servicing commercial accounts.
  • Farm/ Ag Large account experience is required
  • Licensing: Must possess a current Property and Casualty license.
  • Software Proficiency: Experience with Applied (TAM or EPIC) or AMS360 is preferred.
  • Industry Knowledge: A solid understanding of the Insurance and/or Brokerage business.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Communication: Strong verbal and written communication skills.
What We Offer:
  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary reflecting experience and qualifications.
Confidentiality Promise: All inquiries and applications will be handled with the utmost confidentiality.