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Permanent Remote Call Monitoring Jobs in San Ramon, CA

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage ... Documents, updates, and completes all calls in the appropriate call support system. * Sends repair ...

AO Agency - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

San Francisco, CA · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

New

AO Agency - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

San Francisco, CA · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

New

AO Agency - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

San Francisco, CA · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

New

Muon Space

Microwave Systems Lead

San Jose, CA · On-site +1

$202K - $223K/yr

Familiarity with the generation of data products from microwave remote sensing * Excellent ... From climate monitoring to national security, Muon Space is dedicated to delivering Earth ...

RhythmScience

Product Manager - Agentic

San Francisco, CA · Remote

$155K - $185K/yr

Research shows that continuous remote monitoring can reduce hospital visits and improve patient ... Define success up front (call containment, escalation precision/recall, latency, task success ...

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Permanent Remote Call Monitoring information

See San Ramon, CA salary details

$11

$19

$27

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for permanent remote call monitoring in San Ramon, CA is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.20 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in San Ramon, CA? For Permanent Remote Call Monitoring jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in San Ramon, CA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Permanent Remote Call Monitoring jobs? Cities near San Ramon, CA with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Remote Care, Technician I

Abbott

Pleasanton, CA • On-site, Remote

Full-time

Medical, Retirement

Re-posted 20 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

178th of 538 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Pleasanton, California location in the Heart Failure Division. In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.
The Remote Care Technician I Provides technical and applications support for Division capital equipment systems to customers and Division staff. Efficiently and effectively provide troubleshooting to patients, clinics and field services personnel. Ensures human capital utilization is
balanced in the most cost effective manner in accordance with established budgets, policies, procedures and quality standards. Represents Technical Services in areas related to the quality system at product division levels in complaint handling, failure investigation, trend analysis, and tracking of quality actions in compliance with plans. Seeking candidates who will meet and exceed customer expectations by striving for the greatest possible reliability and quality in our products, processes and systems through accountable, competent, and professional support.
What You'll Work On
  • Answers internal and external clinical and technical questions via phone and email.
  • Develop a hypothesis of the root cause of a failure, generate a working solution, and put solution into action for immediate repair or resolution of the failure.
  • Provide feedback to customer or Division personnel involved.
  • Uses information sent from the field to diagnose system failures and consider root cause analysis to order parts to be sent to the field services group for repair of the system.
  • Resolves escalated customer issues where known or typical solutions cannot resolve problem. Identifies and implements the most effective and cost efficient means for resolution.
  • Determines if and when to deploy field service support and/or equipment to customer location.
  • Designs, develops, and implements content and materials for Technical Services training programs for employees in the Technical Services department.
  • Participates in the technical and clinical training of new employees. Updates education programs on a continuous basis.
  • Provide technical and clinical instruction to customer and Division employees on both an impromptu basis during support situations and in classroom situations during regularly scheduled classes.
  • Documents, updates, and completes all calls in the appropriate call support system.
  • Sends repair / replacement parts to customers and creates field service work orders when appropriate.
  • Provides input for technical bulletins, procedures, work instructions, and best practices for technical support of Division capital equipment products.
  • Support all Company initiatives identified by management and in support of Quality Management Systems (QMS),
    Environmental Management Systems (EMS), and other regulatory requirements.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
  • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications
  • Bachelor's Degree
  • An equivalent combination of education and work experience

Preferred Qualifications
  • Minimum 2 years Clinical or lab experience working with medical systems.
  • Strong oral, written, and computer (MS Word, Excel, Outlook) skills.
  • Customer service experience in a medical environment.
  • Superior customers experience a must.
  • Can do attitude a must.
  • Experience working in a broader enterprise/cross-division business unit model preferred.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes and meets deadlines in timely manner.
  • Strong organizational and follow-up skills, as well as attention to detail.
  • Ability to maintain regular and predictable attendance.
  • Regularly scheduled overtime is a requirement of this position

Apply Now
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$22.50 - $45.00/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
HF Heart Failure
LOCATION:
United States > Pleasanton : 6101 Stoneridge Dr
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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