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Permanent Remote Call Monitoring Jobs in Romeoville, IL

CIP PC.

Business Immigration Paralegal

Chicago, IL · Remote

$40K - $70K/yr

Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable.   * At least 1 year of experience working as an ...

Talent Solutions Group Inc

Be Seen First

Director of Recruiting

Chicago, IL · Remote

Director of Recruiting 100% Remote | Lead TSG's U.S. & Offshore Recruiting Organization Build and ... Monitor pipelines and ensure candidates continue moving through the process * Establish consistent ...

New

CIP PC.

Business Immigration Paralegal

Chicago, IL · On-site +1

$40K - $70K/yr

With a highly skilled remote-first team based across the United States, we are experiencing strong ... This is a permanent, full-time opportunity to work alongside industry-leading professionals in a ...

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

Huntington

CIC Asset Manager III

Chicago, IL · On-site +1

Ensure/monitor equity investment value and loan risk factors through the timely receipt and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Dentons

Docket Specialist, Litigation

Chicago, IL · On-site +1

$70K - $90K/yr

This is a remote role with flexibility to work from home, aligned to a Dentons office location. The ... Monitor cases with the use of various online resources. Handle all inquiries from attorneys ...

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Permanent Remote Call Monitoring information

See Romeoville, IL salary details

$10

$17

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How much do permanent remote call monitoring jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for permanent remote call monitoring in Romeoville, IL is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.38 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Romeoville, IL?

For Permanent Remote Call Monitoring jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Romeoville, IL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Romeoville, IL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Substation Protection & Controls Engineer

Chicago, IL • On-site, Remote

Amped I LLC
Utilities • 11 - 50 employees
Learn more about Amped I LLCexternal

$92K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description

Amped I LLC was founded in 2010 as a design and engineering firm specializing in power infrastructure projects ranging from transmission to distribution for power utility, industry, government and commercial facilities. Amped I is a small, certified Women's Business Enterprise with the goal to provide exceptional value, integrity, and client satisfaction to all of our clients' needs. Amped I is also committed to both career growth and job satisfaction for each individual team member. We are proud and stand behind our core values of accountability, collaboration, positive energy, problem solving, and continuous improvement.


Job Summary

The Substation Protection & Controls Engineer role is a mid-level, full-time, permanent position. This position is fully-remote, allowing you to work from home Monday - Friday each week. While working alongside a team of experienced electrical engineers and providing guidance to entry-level electrical engineers, this position assists in designing protection and control systems for substations. This position is an excellent launchpad if your long-term career goal is to work as a Licensed Professional Engineer on the transmission side of the power industry. If you're looking for an exciting opportunity where your contributions and career growth is valued from day one, we invite you to apply!


Duties/Responsibilities

Responsibilities include but are not limited to the following:

  • Create/modify design documents and drawings for a project, including electric substation one-lines, three-lines, control schematics and wiring diagrams, relay panel arrangements and specifications, conduit and cable sizing/routing, and generating bills of material.
  • Design auxiliary AC and DC power systems.
  • Develop SCADA system and communications interfaces.
  • Work with various project teams to fully develop system integration of protection, control, automation, and monitoring systems.
  • Perform basic engineering calculations such as relay burden, voltage drop, short circuit calculations, battery sizing calculations, auxiliary AC and DC load tabulations, and others as needed to support successful projects.
  • Perform relay coordination studies and prepare relay settings.
  • Effectively communicate and coordinate project activities with Project Managers, clients, other engineers, designers and drafters as needed.
  • Coordination and delivery of material to project sites.
  • May perform site walk-downs independently to scope project requirements.
  • May help to create project cost estimates that include all planning, engineering/design, construction, and testing costs for substation protection and control upgrade projects.

Supervisory Responsibilities

This position has no supervisory responsibilities.


Requirements

Required Skills and Abilities

  • Strong understanding of a substation project lifecycle at the utility level
  • Excellent technical communication and detail-oriented work practices

Education and Experience

  • Bachelor's degree from an ABET-accredited university in Electrical Engineering
  • Minimum 2 years of experience in relay protection and control design of high voltage 12-500 kV substations
  • Engineer in Training (EIT) designation preferred, but not required


Compensation and Benefits

We offer a competitive salary along with a comprehensive benefits package, including:

  • Health Insurance: Medical, dental, and vision plans, as well as access to telemedicine.
  • Retirement Plans: 401(k) with a company match.
  • Paid Time Off (PTO): Vacation days, sick leave, and personal time off.
  • Paid Company Holidays: Company paid holidays and one floating holiday.
  • Family Support: Paid leave policies for maternity, paternity, adoption, and foster care placement.
  • Life and Disability Insurance: Basic and supplemental life insurance, short- and long-term disability insurance.
  • Flexible Scheduling: Remote work and flexible work hours.

**In order to be considered for this position, please also complete the Culture Index assessment, linked here.


Our company embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our work will be.

Apply