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Permanent Remote Call Monitoring Jobs in Port Richey, FL

Liveops

Remote Customer Service Representative

Lutz, FL · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

C4 Technical Services

Be Seen First

Entry Level Pharmacy Techs (Remote)

Tampa, FL · Remote

$18/hr

Ability to work efficiently using dual monitors and multiple applications simultaneously Important ... We support contract, contract-to-hire, and permanent placement models -- allowing you to build the ...

Seasoned Recruitment

Tele-Psychiatrist

Clearwater, FL · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

New

USAA

Mortgage Loan Officer - Contact Center

Tampa, FL · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

BSI Group

EHS Auditor / Consultant

Tampa, FL · Remote

$102K - $127K/yr

South/Southeast USA - remote with up to 50% travel to client site Contract: Full-time, permanent ... monitoring, recordkeeping, and reporting requirements * Strong working knowledge of U.S ...

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Permanent Remote Call Monitoring information

See Port Richey, FL salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for permanent remote call monitoring in Port Richey, FL is $15.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.83 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Port Richey, FL? For Permanent Remote Call Monitoring jobs in Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Port Richey, FL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Permanent Remote Call Monitoring jobs? Cities near Port Richey, FL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Port Richey, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,747 per year, or $15.3 per hour.
Healthcare Call Center Specialist

Healthcare Call Center Specialist

Leading Edge Connections, LLC

Tampa, FL • On-site, Remote

$15 - $15.50/hr

Full-time

Posted 4 days ago

Job description


Pay: $15-$15.50 per hour
Needed Coverage: Monday- Friday, 9:30am - 6:00 pm EST
Job description: Healthcare Call Center Specialist - 100% remote!
Join the Leading Edge Connections team and help support healthcare providers by communicating directly with insurance companies to obtain critical claims information. This is a high-volume outbound call center position ideal for individuals with healthcare, insurance, medical billing, or call center experience who enjoy working in a fast-paced, goal-driven environment.
As a Healthcare Call Center Representative, you will spend the majority of your day placing outbound calls to insurance companies, navigating automated phone systems, speaking with claims representatives, and documenting accurate claim information within the client's platform.
What You'll Do
  • Place outbound calls to insurance companies on behalf of healthcare providers.
  • Navigate payer IVR (automated phone) systems and remain on hold while waiting to speak with insurance representatives.
  • Ask structured, predefined questions to obtain accurate claim and insurance information.
  • Follow up on claim status, including claims that are received, processed, approved, denied, delayed, or paid.
  • Inquire about claim adjudication status, payment timelines, denial reasons, missing documentation, and appeal requirements.
  • Verify prior authorization status, insurance eligibility, and provider credentialing information.
  • Accurately document call outcomes and claim updates within the client platform.
  • Meet productivity, attendance, quality, and client performance expectations.
  • Maintain professionalism, confidentiality, and HIPAA compliance while handling sensitive healthcare information.
Qualifications
  • 1-3 years of call center experience required.
  • Previous healthcare call center, insurance, medical billing, claims follow-up, or revenue cycle experience strongly preferred.
  • Experience communicating with insurance companies or healthcare payers is a plus.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and documentation accuracy.
  • Comfortable making a high volume of outbound calls throughout the day.
  • Ability to multitask while working across multiple systems.
  • Strong time management and organizational skills.
  • Ability to work independently in a remote environment.
  • High School Diploma or equivalent required.
Technical Requirements
To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
  • Personal computer (laptop or desktop only; no phones, Chromebooks, MacBooks, iPads, netbooks, or tablets)
  • Intel® Core™ i5 5200 series processor or greater with at least 4 performance cores
  • 8GB RAM minimum
  • Windows 11 (64-bit) or higher
  • Dual monitors required
  • Screen resolution of 1280x768 or higher
  • Reliable high-speed internet with a wired Ethernet connection
  • USB noise-canceling headset with microphone (required for interviews and daily work)
  • Up-to-date antivirus software with firewall enabled
Contract Details
  • 1099 Independent Contractor
  • Paid Training
  • 100% Remote Work From Home

If you're a strong communicator who enjoys problem-solving, thrives in a high-volume call center environment, and wants to build a career supporting the healthcare industry, we'd love to hear from you.
Apply today to join the Leading Edge Connections team!

Apply