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Permanent Remote Call Monitoring Jobs in Port Richey, FL

Liveops

Remote Customer Service Representative

Lutz, FL · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

BSI Group

EHS Auditor / Consultant

Tampa, FL · Remote

$102K - $127K/yr

South/Southeast USA - remote with up to 50% travel to client site Contract: Full-time, permanent ... monitoring, recordkeeping, and reporting requirements * Strong working knowledge of U.S ...

Worth AI

Senior Agentic (AI) Engineer

Tampa, FL · On-site +1

$98K - $135K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable - CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Worth AI

Senior Agentic (AI) Engineer

Tampa, FL · Remote

$107K - $146K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable -- CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

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Permanent Remote Call Monitoring information

See Port Richey, FL salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for permanent remote call monitoring in Port Richey, FL is $15.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.83 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Port Richey, FL? For Permanent Remote Call Monitoring jobs in Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Port Richey, FL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Permanent Remote Call Monitoring jobs? Cities near Port Richey, FL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Port Richey, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,747 per year, or $15.3 per hour.

Healthcare Call Center Team Lead

Leading Edge Connections, LLC

Tampa, FL • On-site, Remote

$17 - $17.75/hr

Full-time

Posted 5 days ago

Job description

Healthcare Call Center Team Lead - Remote
Location: Remote (U.S.)
Hours: Monday-Friday | 9:00 AM - 5:30 PM EST
Position Summary
Leading Edge Connections (LEC) is seeking a motivated and experienced remote Healthcare Call Center Team Lead to oversee a remote team supporting healthcare insurance follow-up operations for one of our trusted RCM clients.
In this role, you will provide day-to-day leadership, coaching, and operational support to a team of Revenue Cycle Representatives responsible for communicating with insurance payers regarding claim status, payment inquiries, eligibility verification, prior authorizations, and other revenue cycle support functions. The Team Lead will monitor team performance, ensure quality standards are met, support employee development, and help the team consistently achieve productivity and client service goals.
The ideal candidate has prior leadership experience in a healthcare call center, revenue cycle, medical billing, or insurance operations environment and is passionate about developing high-performing remote teams.
Key Responsibilities
  • Lead, coach, and support a remote team of Revenue Cycle Representatives.
  • Monitor daily productivity, attendance, quality, and key performance metrics.
  • Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement.
  • Assist with onboarding, training, and mentoring new team members.
  • Ensure accurate documentation and adherence to client workflows, quality standards, and established processes.
  • Answer employee questions and escalate operational or client-related issues when appropriate.
  • Prepare basic productivity and performance reports for leadership.
  • Promote a positive, collaborative, and accountable team culture.
  • Reinforce compliance with HIPAA, client expectations, and company policies.
  • Support continuous improvement initiatives and process enhancements.
Qualifications
Required
  • 1-3 years of healthcare call center leadership or supervisory experience.
  • Experience working in a healthcare call center, medical billing, insurance, or revenue cycle environment preferred.
  • Strong communication, leadership, and coaching skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Excellent organizational, time management, and problem-solving skills.
  • Proficiency with Microsoft Office and web-based applications.
  • Ability to work independently and effectively in a remote work environment.
  • Strong attention to detail and commitment to quality.
Preferred Experience
  • Revenue Cycle Management (RCM)
  • Medical billing or healthcare customer service
  • Insurance claims follow-up
  • Healthcare payer communication
  • Contact center leadership or workforce management
  • Quality assurance or performance coaching
  • Eligibility verification and prior authorization support
Hardware & Software Requirements
To be successful in this remote role, you must have your own computer and home office setup that meets the following minimum requirements:
  • Computer: Personal laptop or desktop computer only (No Chromebooks, MacBooks, iPads, netbooks, or tablets).
  • Processor: Intel® Core™ i5 5200 series or newer with a minimum of four (4) performance cores.
    • Example: A 10-core processor with only two performance cores does not meet this requirement.
  • Memory: Minimum 8 GB RAM.
  • Operating System: Windows 10 (64-bit) or newer.
  • Display: Screen resolution of 1280 x 768 or higher with dual monitors required.
  • Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired directly to your router).
  • Headset: Wired USB noise-canceling headset with microphone (required).
  • Security: Current antivirus software with a recent system scan completed and an active firewall enabled.
Interview Requirement
Applicants must use a wired USB headset with a microphone during their virtual interview. This helps ensure clear communication and confirms your equipment meets the technical requirements for this remote position.
What We Offer
  • Fully Remote 1099 Contract Position
  • Monday-Friday Schedule (No Weekends)
  • Competitive Hourly Pay ($17-17.75/hour)
  • Paid Training
  • Career Growth and Leadership Development Opportunities
  • Supportive Leadership Team
  • Collaborative Remote Work Environment

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