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Permanent Remote Call Monitoring Jobs in Port Richey, FL

Triage Partners, LLC

Telecom Dispatcher

Tampa, FL · On-site +1

Hybrid/Remote Flexibility * Comprehensive Benefits Package * 401K Retirement with Company Match ... The successful candidate will provide phone updates with field personnel; monitor, declare, report ...

USAA

Manager, Life Co. Acquisition

Tampa, FL · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Responsible for efficient call center operating model that adheres to employee and member ...

USAA

Manager, Life Co. Acquisition

Tampa, FL · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Responsible for efficient call center operating model that adheres to employee and member ...

RSM

Temporary AML IT Audit Consultant

Tampa, FL · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Tampa, FL · Remote

$66/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Tampa, FL · Remote

$66/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Tampa, FL · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

USAA

Digital/Technical Product Manager I

Tampa, FL · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Ensures risks associated with business activities are effectively identified, measured, monitored ...

New

USAA

Digital/Technical Product Manager II

Tampa, FL · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Ensures risks associated with business activities are effectively identified, measured, monitored ...

New

USAA

Intermediate Consumer Lending Processor

Tampa, FL · On-site +1

$67K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Ensures risks associated with business activities are effectively identified, measured, monitored ...

New

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All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Port Richey, FL

Permanent Remote Call Monitoring information

See Port Richey, FL salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for permanent remote call monitoring in Port Richey, FL is $15.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.83 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Port Richey, FL?

For Permanent Remote Call Monitoring jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Port Richey, FL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Port Richey, FL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Port Richey, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,747 per year, or $15.3 per hour.

Telecom Dispatcher

Triage Partners, LLC

Tampa, FL • On-site, Remote

Full-time

Retirement, PTO

Re-posted 24 days ago

Job description

Description
Position at Triage Partners, LLC
Telecom Dispatcher
Join a leading force in the telecommunications industry, delivering nationwide installation services to some of the country's largest telecom providers. We are committed to innovation, quality, and exceeding industry standards while supporting the rapid growth of modern communication infrastructure because we care deeply about helping our customers simplify their most complex challenges to meet the demands of a fast-paced world.
Whether you want to perfect your craft or advance your career, we offer competitive pay, comprehensive benefits, and an opportunity to work with like-minded innovators, doers, and problem-solvers. Unlike other companies, we're big enough to work with household names, yet agile enough to give our employees the support and collaboration they need to deliver excellence every day.
Perks of Working at Triage Partners:
  • Hybrid/Remote Flexibility
  • Comprehensive Benefits Package
  • 401K Retirement with Company Match
  • Paid Time Off
  • Career Advancement Opportunities
  • A Quality Employee Recognition Program

Position Overview
The Dispatcher serves as the primary contact for all Field Technicians for Service, Installation and Outage Repair work performed daily. The Dispatcher is responsible for ensuring the completion and resolution of all work orders in the company database daily. The successful candidate will provide phone updates with field personnel; monitor, declare, report, and clear all outages, service calls and installations and take appropriate actions to respond to complaints or questions accordingly.
Key Responsibilities
  • Research and adjustment of work orders.
  • Maintenance of the customer database by making correct and timely entries during and immediately following each customer contact.
  • Timely updates of actions and events in the field that may impact customers.
  • Maintain the scheduling calendar.
  • Communicate effectively with outages, customer complaints, additional work orders, work order point allotments
  • Identify and expedite emergencies, reacting quickly under a diverse set of circumstances.
  • Perform callbacks when reorganizing service/installation schedules and verify when customer is not at home.
  • Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of the company's general operating procedures, programming packages and marketing efforts.
  • Routing and monitoring work orders to technicians to accommodate customer needs.
  • Produce regular reports for pending and completed work
  • Perform other related duties and tasks as assigned or as become evident.

Qualifications
  • Bilingual (English/Spanish required)
  • Proficiency with Microsoft Office including PowerPoint and MS Publisher.
  • Previous experience in customer service role.
  • Superior telephone skills, organizational skills, and communication skills, both written and verbal.
  • Ability to work flexible and extended hours occasionally as needed.
  • Must be high energy, positive attitude and comfortable in team environment.
  • At least one year of Call Center/Help Desk experience.

Preferred Qualifications
  • Experience with Cable Television billing system.
  • Knowledge of TCP/IP basic troubleshooting commands such as ping and traceroute.
  • In-depth knowledge of both Macintosh and Windows operating system.
  • One year of experience in dispatch operations, customer service and logistics.
  • Demonstrated ability to perform basic computer, converter box and cable modem troubleshooting.

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