Performance Optimization Manager Jobs in Pennsylvania

Drive the future of WM's enterprise logistics performance. As the Senior Manager, Logistics Optimization, you'll lead highimpact initiatives that strengthen routing, workforce management, coaching, automation, analytics, and process improvement across the organization. This role sits at the center of WM's disciplinebased management model - aligning people, processes, technology, and performance practices into a unified strategy that delivers measurable business results.

You'll partner with Operations, Logistics, Sales, Customer Experience, Digital, Fleet, and Corporate leaders to identify opportunities, deploy innovative solutions, and build scalable operating models that elevate service reliability, customer experience, and operational efficiency. If you excel at turning data into strategy, leading crossfunctional teams, and driving enterpriselevel transformation, this role offers the opportunity to shape WM's futurestate capabilities and influence logistics performance at scale.

A great fit for seasoned leaders with deep logistics expertise, strong analytical acumen, and a passion for building consistent, sustainable, and highperforming operational systems.

I. Job Summary
The Senior Manager, Logistics Optimization provides strategic leadership for enterprise-wide logistics optimization initiatives that improve operational performance, customer experience, service reliability, and organizational scalability. This position is responsible for developing and executing optimization strategies across routing, workforce management, training, coaching, automation, analytics, and process improvement functions. The role serves as a key leader in WM Logistics' discipline-based management model by aligning people, processes, technology, and performance management practices into a unified optimization strategy. The Senior Manager partners with Operations, Logistics, Sales, Customer Experience, Digital, Fleet, and Corporate leadership teams to identify opportunities, deploy innovative solutions, and drive measurable business results. This role also oversees the development of future-state capabilities that support automation, standardization, and scalable growth across the enterprise. 
II. Essential Duties and Responsibilities
 

• Evaluates emerging trends, technologies, and best practices to identify opportunities for future capability development.
• Oversees the identification, prioritization, and implementation of process improvements that deliver measurable business value.
• Leads enterprise initiatives focused on routing optimization, workforce management, scheduling, productivity improvement, service performance, and operational efficiency.
• Establishes governance structures, performance metrics, and reporting frameworks to monitor operational effectiveness and value realization.
• Establishes clear ownership models, accountability structures, and performance expectations across specialized logistics functions.
• Ensures optimization initiatives support consistency, scalability, and sustainable Leads the development of discipline-based management strategies within WM Logistics.
• Develops scalable operating models that ensure the right work is assigned to the right expertise with the appropriate tools and decision frameworks
• Partners with logistics leadership to define future-state organizational structures and support models.
• Leverages operational data, analytics, workforce management tools, and business intelligence reporting to identify trends and drive decision-making.
• Leads Logistics Optimization leaders and teams responsible for workforce management, coaching, training, business solutions, analytics, and optimization programs.

III. Qualifications 
A. Required Qualifications 
 

• Bachelor's Degree (accredited) or in lieu of degree
• High School Diploma or GED (accredited) and four years of relevant work experience.
• 10+ years of relevant dispatch, logistics or collections experience (in addition to education requirement). and
• 5 years of supervisory or management experience (in addition to education requirement).

B. Preferred Qualifications 
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
PAY: The expected base pay range for this position across the U.S. is $135,300 - $179,300. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.