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Performance Monitoring Remote Jobs in Utah (NOW HIRING)

Weave

Senior Platform Engineer - Performance

Lehi, UT · On-site +1

This position will be remote, in the US * Reports to: Engineering Manager What You Will Own ... Define and Monitor Service Level Objectives (SLOs): Partner closely with infrastructure and product ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

The ROC is staffed with Remote Operations Engineers who remotely operate and monitor multiple plant ... performance, quality, and efficiency are achieved. • Shift work: 12-hour rotating shifts between ...

Strada

$83K - $103K/yr

Performance Monitoring & Optimization * Track campaign performance using dashboards and analytics tools. * Provide insights and strategies to improve campaign effectiveness and ROI. * Support ...

Extra Space

Call Center Sales Team Lead

Midvale, UT · On-site +1

This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum ... Measures and monitors agent performance through data and observation. Leads team with a positive ...

New

Maxor National Pharmacy Services

This is a remote-based position within the Continental US. Our Company Founded in 1926, Maxor is a ... Develop tools for performance monitoring and key metric tracking across business units. * Maintain ...

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Performance Monitoring Remote information

What is Performance Monitoring in a remote work setting?

Performance Monitoring in a remote work setting involves tracking and assessing employees' productivity, work quality, and overall effectiveness while they work from locations outside of a traditional office. This typically includes using digital tools to monitor key performance indicators, project progress, and communication patterns to ensure goals are being met. It helps managers provide feedback, identify areas for improvement, and maintain accountability among remote teams. Effective performance monitoring can enhance transparency and support both employee growth and organizational objectives.

What are the key skills and qualifications needed to thrive as a Performance Monitoring Remote professional, and why are they important?

To thrive as a Performance Monitoring Remote professional, you need strong analytical skills, understanding of system performance metrics, and often a background in IT or computer science. Familiarity with monitoring tools such as Nagios, Datadog, New Relic, or Splunk, as well as relevant certifications like CompTIA Network+ or AWS Certified Cloud Practitioner, is typically required. Excellent problem-solving abilities, attention to detail, and clear communication skills help you interpret data and collaborate with distributed teams. These skills ensure efficient system uptime, quick issue resolution, and optimal performance in remote environments.

What are some common challenges faced by professionals in a Performance Monitoring Remote role, and how can they be addressed?

In a Performance Monitoring Remote role, professionals often face challenges such as managing large volumes of data from multiple sources, maintaining consistent communication with on-site teams, and quickly identifying performance issues without physical access to equipment. To address these, it’s helpful to leverage robust monitoring tools, establish clear communication protocols, and prioritize proactive alerting and reporting systems. Regular virtual meetings and thorough documentation also support effective collaboration and timely issue resolution.

What is the difference between Performance Monitoring Remote vs Network Monitoring Specialist?

AspectPerformance Monitoring RemoteNetwork Monitoring Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA, or similarCertifications like CompTIA Network+, Cisco CCNA, or similar
Work EnvironmentRemote, often independent or team-basedPrimarily on-site or remote, focusing on network infrastructure
Industry UsageIT, tech companies, data centersTelecommunications, IT, enterprise networks
Common Search/ComparisonPerformance Monitoring Remote vs Network Monitoring Specialist

Performance Monitoring Remote and Network Monitoring Specialist roles share similar certifications and work environments, but Performance Monitoring Remote focuses on overall system performance, while Network Monitoring Specialists concentrate on network infrastructure. Both roles are vital in IT and tech industries, often overlapping in skills and tools used.

What are popular job titles related to Performance Monitoring Remote jobs in Utah? For Performance Monitoring Remote jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Performance Monitoring Remote jobs in Utah look for? The top searched job categories for Performance Monitoring Remote jobs in Utah are:
What cities in Utah are hiring for Performance Monitoring Remote jobs? Cities in Utah with the most Performance Monitoring Remote job openings:
Performance Monitoring Remote jobs near you

Remote HVAC Monitoring Specialist

Kelso Building Services

Ogden, UT • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

About Kelso Building Services
At Kelso Building Services (KBS), we believe our success starts with our people. We provide the resources, training, and career development opportunities employees need to thrive in a dynamic and technology-driven environment. Our team is committed to operational excellence, innovative problem-solving, and delivering outstanding service to customers across the country.
We are currently seeking both Level 1 and Level 2 ROC Operators, depending on experience and qualifications.
Schedule: Rotating shifts required, including evenings, weekends, and holidays.
Position Overview
The Remote Operations Center (ROC) Operator plays an essential role in supporting KBS's around-the-clock monitoring services. This position is responsible for observing customer building systems, responding to system-generated events, coordinating service activities, and ensuring issues are addressed according to established procedures.
This is a detail-oriented role in a fast-paced operations environment where consistency, communication, and adherence to process are critical.
  • Level 1 Operators focus on alarm monitoring, customer communications, documentation, and routine remote support activities.
  • Level 2 Operators leverage additional technical expertise to perform advanced diagnostics, troubleshooting, and operational decision-making.
Primary Responsibilities
Monitoring & Event Management
  • Monitor HVAC, building automation, electrical, and related facility systems for alarms, faults, and performance exceptions
  • Assess, prioritize, and respond to incoming alerts based on documented response procedures
  • Identify the difference between informational notifications and critical system events
  • Execute escalation protocols in accordance with customer-specific requirements
Customer Service & Communication
  • Serve as a point of contact for incoming calls, emails, and service-related inquiries
  • Communicate professionally and effectively with customers during active events
  • Maintain detailed records of all communications and actions taken
  • Work closely with internal departments and field personnel to support issue resolution
Remote Diagnostics & Support
  • Access customer systems through approved remote-connectivity tools
  • Review system trends, alarm history, and operational data to assist with problem identification
  • Perform authorized remote tasks including schedule verification, system resets, and control-point validation
  • Document troubleshooting steps, findings, and outcomes in company systems
Service Coordination & Dispatch
  • Open, update, and track service requests through internal platforms
  • Coordinate technician dispatch activities based on urgency, scope, and customer requirements
  • Monitor open issues and provide status updates when appropriate
Documentation & Reporting
  • Maintain complete, accurate, and audit-ready operational records
  • Prepare reports related to system events, service activity, and monitoring performance
  • Follow established response standards and documentation requirements
Learning & Professional Development
  • Complete training related to building technologies, customer programs, and security procedures
  • Participate in certification and skills development programs
  • Support continuous improvement efforts within the monitoring center
Qualifications
Required
  • High school diploma or GED equivalent
  • Strong computer proficiency and ability to work across multiple software platforms simultaneously
  • Excellent written and verbal communication skills
  • Ability to follow established processes and escalation workflows
  • Strong organizational skills and attention to detail
  • Ability to remain calm and effective in high-priority situations
  • Availability to work rotating schedules, including nights, weekends, and holidays
Preferred for Level 2
  • Experience with Building Automation Systems (BAS), HVAC controls, or facility operations
  • Previous experience in dispatch, operations centers, customer support, monitoring environments, or technical help desks
  • Familiarity with ticketing, work order, or service management systems
  • Basic understanding of mechanical, electrical, or controls systems
Key Competencies
  • Critical thinking and problem-solving
  • Strong prioritization and multitasking abilities
  • Customer-focused approach
  • Reliable decision-making and escalation judgment
  • Effective collaboration and communication
  • Willingness to learn and develop technical skills
Performance Measures
Successful operators consistently demonstrate:
  • Prompt handling of alarms and system events
  • Accurate assessment and escalation of issues
  • High-quality recordkeeping and documentation
  • Compliance with service level commitments
  • Strong customer service performance
  • Completion of required training and development milestones
Career Growth Opportunities
KBS is committed to promoting from within whenever possible. Team members who demonstrate strong performance may have opportunities to advance into positions such as:
  • ROC Operator II
  • Remote Systems Specialist
  • Building Automation Support Specialist
  • Operations Team Lead
  • Monitoring & Analytics Specialist
  • Operations Supervisor

Advancement opportunities are supported through hands-on experience, structured training, and ongoing professional development.
Why Join KBS?
  • Be part of an expanding remote operations and smart building technology organization
  • Work with advanced building automation and monitoring systems
  • Access training, certifications, and career development resources
  • Support critical facility operations for customers nationwide
  • Join a team focused on innovation, service, and operational excellence
Compensation & Benefits
  • Competitive hourly compensation
  • Comprehensive medical benefits
  • Paid time off
  • 401(k) program with company matching contributions

Apply