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Per Diem Emergency Call Center information

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How much do per diem emergency call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for per diem emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a per diem emergency call center worker?

A Per Diem Emergency Call Center worker is a professional who responds to emergency calls and dispatches assistance on an as-needed or on-call basis rather than working a regular, full-time schedule. These workers are typically employed by hospitals, emergency services, or crisis hotlines to fill staffing gaps or handle surges in call volume. Their responsibilities include answering emergency calls, assessing the situation, and quickly coordinating the appropriate response teams. Per diem roles offer flexible scheduling but may not guarantee consistent hours or benefits.

What are the key skills and qualifications needed to thrive as a per diem emergency call center operator?

To thrive as a Per Diem Emergency Call Center Operator, you need strong communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with emergency dispatch software, multi-line phone systems, and often CPR certification are important technical requirements. Outstanding composure under pressure, active listening, and empathy help operators effectively manage high-stress situations and provide reassurance to callers. These skills are crucial for ensuring timely, accurate responses to emergencies and supporting both callers and first responders.

What are some common challenges faced by per diem emergency call center staff, and how can they prepare for them?

Per Diem Emergency Call Center staff often face challenges such as rapidly changing schedules, high-pressure situations, and the need to quickly adapt to different shifts or protocols. Flexibility and strong communication skills are essential, as you may work with various teams and supervisors depending on shift assignments. Preparing by staying updated on emergency procedures, maintaining self-care routines, and being proactive in asking questions during orientation can help you succeed and reduce stress in this dynamic environment.

What is the difference between Per Diem Emergency Call Center vs Emergency Dispatcher?

AspectPer Diem Emergency Call CenterEmergency Dispatcher
CredentialsCPR certification, emergency communication trainingCPR certification, emergency communication training
Work EnvironmentOn-call, remote or office-based, variable hoursDispatch centers, 24/7 shifts, high-pressure environment
Employer & IndustryHealthcare, emergency services, government agenciesPublic safety, police, fire, EMS services

The Per Diem Emergency Call Center role involves providing on-demand emergency communication support, often on a flexible, part-time basis. Emergency Dispatchers work in dedicated centers, managing urgent calls and coordinating response teams. Both roles require similar certifications and operate within emergency services, but differ mainly in scheduling and work setting.

What cities are hiring for Per Diem Emergency Call Center jobs?

Cities with the most Per Diem Emergency Call Center job openings:

What are the most commonly searched types of Emergency Call Center jobs?

The most popular types of Emergency Call Center jobs are:

What states have the most Per Diem Emergency Call Center jobs?

States with the most job openings for Per Diem Emergency Call Center jobs include:

Per Diem Emergency Call Center jobs near you

Crisis Call Center Counselor - PT / Per Diem

Mental Health Association in Orange County, Inc.

Middletown, NY • On-site

$24/hr

Part-time, Per diem

PTO

Re-posted 13 days ago

Job description

Title: Crisis Call Center Counselor - PT / Per Diem
Reports to: Crisis Call Center Supervisor/CCC Program Manager
Job Objectives: Under the direction of the Crisis Call Center Supervisor, Crisis
Call Center Counselor will answer all crisis center calls and texts during their assigned shifts.
This is an ideal position for individuals who are interested in helping others and making a contribution to their community. A Counselor provides crisis intervention, practical assistance, suicide prevention, information and referral, brief supportive counseling, and follow up services to individuals who contact the Orange County Crisis Call Center. Counselor will interact with callers by telephone and text messaging. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health.
Perform duties while actively promoting an environment consistent with MHA's Cultural Equity Policy and WELCOME Orange.
All regular counselors will receive $24.00 an hour.
All Clinical counselors will receive $29.00 an hour upon completion of Call
Center training.
Responsibilities:
  • Answer crisis calls while maintaining clinical service levels.
  • Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or text visitors who are in emotional distress.
  • Utilize resource referral database to provide information and referral assistance to callers seeking, but not limited to: mental health services, substance use services, sexual assault, veteran services, domestic violence, physical disabilities, physical health, and/or developmental disabilities.
  • Advocate for relevant resources, as well as locating and updating the Crisis Call Center resource guide.
  • Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts, substance use and behaviors.
  • Respond to Text4Teen texter(s) during shift.
  • Complete a shift report for the shift.
  • Gather data and complete various data trackers during shift.
  • Adhere to policies and procedures for the program.
  • Accurately and efficiently document crisis center calls.
  • Ensures HIPAA laws and MHA confidentiality policies are followed.

Other Duties:
  • Duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. More importantly, duties are subject to change based upon the final design/model of the Orange County Crisis Call Center.

Requirements
Qualifications:
  • Bachelor's Degree in any of the following: social work, mental health, counseling, sociology, or psychology OR A credentialed Alcoholism and Substance Abuse Counselor (CASAC)
  • Bilingual- Spanish/English preferred.
  • Courteous, empathic, and professional manner.
  • Ability to work efficiently in a team setting, with collaborative partners in a high-paced environment.
  • Working knowledge of Motivational Interviewing and Strength-Based approaches.
  • Knowledge of human service resources, that include, but are not limited to: mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.
  • Experience with the practice of completing assessments, crisis management and interventions.
  • Effective written and oral communication skills.
  • Ability to maintain professional demeanor when handling crisis and ventilation contacts.
  • Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
  • Efficiency with information-gathering, problem solving, and conflict-resolution.
  • Ability to adapt and be flexible to changes in protocol and program needs.
  • Proficiency in Excel and Microsoft Word required.
  • Experience with Electronic Health Record Program(s) required (preferably Foothold Technology).
  • Valid Driver's License and ability to drive with current driving record acceptable for agency insurance coverage.
  • Valid copies of personal auto-insurance, car inspection and registration required.

Terms of employment/benefits:
  • Non-Exempt.
  • Part- time consist of 1 weekend shift minimum 5 hours each weekend.
  • Per-diem must provide a minimum of 4 weekend shifts per month.
  • The schedule may require irregular work hours due to the nature of operating 24 hours/7 days a week Crisis Call Center and it is expected that you will work the holiday if it falls on your assigned shift.

Locations: Emergency Service Center in Goshen (22 Wells Farm Road, Goshen, NY) and Mental Health Association in Orange County, Inc. in Middletown (73 James P. Kelly Way, Middletown, NY).
  • Paid holidays, vacation, personal and sick leave according to MHA policy, may vary according to position.
  • 6 weeks of mandatory introductory Crisis Call Center training required.

Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA's staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year.
Why is working for MHA in Orange County so rewarding?
Working with our program participants provides opportunities to give others life changing support. MHA's staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. There are numerous opportunities extended for staff development and career growth. Diverse employment opportunities include full-time, part-time, per diem and temporary positions. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available at competitive compensation rates.
Come join our team and make a difference!
If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!
Salary Description
$24.00 -Clinical counselors $29.00 after training

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