To thrive as a Per Diem Customer Service Agent, you need strong communication skills, problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM systems, multi-line phones, and office management software is typically expected in this role. Exceptional interpersonal skills, patience, and adaptability help agents deliver positive customer experiences and navigate shifting work schedules. These competencies are crucial for delivering reliable support, resolving issues efficiently, and ensuring customer satisfaction in flexible, on-demand settings.