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Penske It Service Desk Jobs in Kansas (NOW HIRING)

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning ...

Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals. If you are passionate about technology, end-user support, and providing world class ...

They are seeking an IT Service Desk Support Staff I to deliver high levels of customer service to employees, assisting with technical issues and ensuring effective resolution of support requests.

IT Service Desk Support Staff I

Olathe, KS · On-site

$22.25 - $31.25/hr

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

IT Service Desk Tech

Wichita, KS · On-site

$30K - $40K/yr

Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals who are responsible for the ...

Manager-IT Operations

Lenexa, KS · On-site

$134.70K - $188.50K/yr

This role leads the IT Engineering and IT Service Desk teams and relevant service providers, owning operational performance, incident response, and continuous improvement for both the standard ...

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

PCG is seeking a Senior IT Service Desk Technician for its corporate operations based in Lenexa, Kansas. Focused on delivering excellent customer support and timely resolutions. We're looking for ...

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

PCG is seeking a Senior IT Service Desk Technician for its corporate operations based in Lenexa, Kansas. Focused on delivering excellent customer support and timely resolutions. We're looking for ...

MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience. They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the ...

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience operating, modernizing, securing, and managing advanced ...

This senior technical role provides leadership and hands-on support for service desk operations across multiple sites, ensuring that IT support services and ITIL-aligned processes are executed ...

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the ...

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

This senior technical role provides leadership and hands-on support for service desk operations across multiple sites, ensuring that IT support services and ITIL-aligned processes are executed ...

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Penske It Service Desk information

What are the key skills and qualifications needed to thrive as a Penske IT Service Desk Analyst, and why are they important?

To thrive as a Penske IT Service Desk Analyst, you need a solid understanding of computer systems, troubleshooting, and technical support, typically supported by an associate degree in IT or related field. Familiarity with ticketing systems like ServiceNow, knowledge of Microsoft Office Suite, and relevant certifications such as CompTIA A+ are commonly required. Strong problem-solving abilities, patience, and effective communication skills make someone stand out in this customer-facing role. These skills and qualities ensure quick and accurate resolution of technical issues, leading to minimal downtime and high user satisfaction.

What are some common challenges faced by IT Service Desk professionals at Penske, and how are they typically addressed?

IT Service Desk professionals at Penske often encounter challenges such as managing high ticket volumes during peak business hours, troubleshooting a wide variety of technical issues, and supporting users with varying levels of technical expertise. To address these challenges, Penske provides comprehensive training, utilizes robust ticketing systems to prioritize and track issues, and encourages collaboration among team members. Additionally, there are clear escalation procedures and ongoing opportunities for skill development, helping staff to efficiently resolve issues and grow professionally.

What are Penske IT Service Desk jobs?

Penske IT Service Desk jobs involve providing technical support and assistance to employees and clients within Penske, a global transportation services company. Staff in these roles help resolve technology-related issues, such as problems with hardware, software, network connectivity, and user accounts. They serve as the first point of contact for IT inquiries, troubleshoot problems, and escalate complex issues when necessary. Effective communication and problem-solving skills are essential for success in these positions.

What is the difference between Penske It Service Desk vs Penske IT Support Specialist?

AspectPenske It Service DeskPenske IT Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteOn-site, troubleshooting, hardware/software support
Employer & IndustryPenske, transportation & logisticsPenske, transportation & logistics

The Penske It Service Desk primarily handles remote and on-site user support, focusing on troubleshooting and resolving IT issues. The Penske IT Support Specialist often performs more hands-on hardware and software repairs on-site. Both roles require similar certifications and work within the same industry, but the Service Desk emphasizes remote support, while the Support Specialist involves more direct hardware interaction.

What are popular job titles related to Penske It Service Desk jobs in Kansas? For Penske It Service Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Penske It Service Desk jobs in Kansas look for? The top searched job categories for Penske It Service Desk jobs in Kansas are:
What cities in Kansas are hiring for Penske It Service Desk jobs? Cities in Kansas with the most Penske It Service Desk job openings:
IT Service Desk Intern

$15.50 - $16.50/hr

Other

Posted 15 days ago


City Of Olathe rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

387th of 638 rated public administrative organizations


Job description

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals. If you are passionate about technology, end-user support, and providing world class customer service, this is a tremendous opportunity to further develop your technical skills.

Pay Range: $15.50 - $16.50 an hour based on experience