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PC Technician
Job No: 539734
Work Type: Full-time
Location: PHOENIX
Categories: Information Technology/Services, Program Management, Misc/Other/Not Applicable
AHCCCS
Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork
The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.
AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.
Come join our dynamic and dedicated team.
PC Technician
Information Services Division (ISD)
Job Location:
Address: 150 N. 18th Ave. Phoenix, AZ 85007
Posting Details:
Must Reside in Arizona.
Salary: $51,700
Grade: 20
FLSA Status: Non-Exempt
Closing Date: Open Until Filled
This role is fully onsite and requires daily in-office presence during the workweek.
Job Summary:
The purpose of this position is to support the agency's desktop and laptop equipment and associated software/hardware. This position performs troubleshooting hardware and software issues concerning individual PC, maintaining physical inventory, providing direct 1 to 1 personal training in use of hardware/software with users, providing desktop imaging as needed, and tracking and reporting progress on all desktop projects.
Major duties and responsibilities include but are not limited to:
• Provide second level support to users through customer support desk trouble tickets.
• Work on planned projects hardware and/or software.
• Laptop software and hard installation, configuration, repair and ongoing support.
• Inventory control.
• VPN software and hardware installation, configuration and ongoing support.
• Write, update and print procedures manual utilizing PC-based work processing tools.
• Attend meetings, seminars, and training courses.
Knowledge, Skills & Abilities (KSAs):
Knowledge:
• Advanced working knowledge of service offerings
• Customer service principles and processes
• Back-office server applications
• Desktop applications
• Web-based applications
• Computer/networking hardware
• Standard operating systems
• Common third-party software applications
• Networking protocols
• Any other computer-related technologies
Skills:
• Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
• Intermediate 2nd level troubleshooting.
• Developing and writing technical documentation.
• Installing and repairing PC hardware and operating systems, software installations using Microsoft Endpoint Manager (Azure).
Abilities:
• Advanced troubleshooting/problem solving skills
• Advanced ability to resolve incidents/ problems, efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately
• Balance, prioritize and organize multiple tasks.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
Qualifications:
Minimum:
• Associate's degree plus 1-3 years of experience in desktop support (or equivalent experience).
Preferred:
• CompTIA A+ Certification or the equivalent of 2+ years PC technician experience.
Pre-Employment Requirements:
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).
Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Advertised: 30 Mar 2026 US Mountain Standard Time
Applications close:
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