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Pbx Operator Switchboard Operator Jobs in California

UHS

Telephone Operator (PBX) - Per Diem

Corona, CA · On-site

$23 - $34.32/hr

Responsibilities Telephone Operator (PBX) position located at Corona Regional Medical Center in ... Reporting to the Manager of Access Services, this position operates telephone switchboard to relay ...

AHMC Healthcare

PBX Operator I

Whittier, CA

$23/hr

Prior experience working as a switchboard operator is highly preferred. Must be able to speak clearly. Bilingual English/Spanish preferred. * Required Certification/Registration : N/A

PIH Health

Switchboard Operator

Downey, CA

$15.25 - $19.50/hr

Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner * 1+ year of operator, medical office front/back work experience preferred

AHMC Healthcare

PBX Operator I

Whittier, CA · On-site

$23/hr

Prior experience working as a switchboard operator is highly preferred. Must be able to speak clearly. Bilingual English/Spanish preferred. * Required Certification/Registration : N/A

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Pbx Operator Switchboard Operator information

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Is being a Pbx Operator Switchboard Operator a stressful job?

Being a Pbx Operator Switchboard Operator can be stressful during busy periods when handling multiple calls and urgent requests. The role requires strong communication skills, attention to detail, and the ability to manage high call volumes efficiently. However, the level of stress varies depending on the work environment and workload management.

What are popular job titles related to Pbx Operator Switchboard Operator jobs in California?

For Pbx Operator Switchboard Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Pbx Operator Switchboard Operator jobs in California look for?

The top searched job categories for Pbx Operator Switchboard Operator jobs in California are:

What cities in California are hiring for Pbx Operator Switchboard Operator jobs?

Cities in California with the most Pbx Operator Switchboard Operator job openings:

Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in California as of August 2026, with employment types broken down into 46% Full Time, 52% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Telephone Operator / Switchboard Operator (3:00 PM-11:00 PM)

Innovation At Work

Palo Alto, CA • On-site

$19 - $23.75/hr

Full-time

Re-posted 7 days ago

Job description

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Telephone Operators/Switchboard Operators to support the Department of Veterans Affairs Medical Center in Miami, Florida. The Telephone Operator is responsible for providing continuous telephone communications support by answering and routing incoming calls, processing emergency notifications, operating switchboard equipment, and delivering exceptional customer service to patients, visitors, and VA staff.
The selected candidate will:
  • Answer and process incoming internal and external telephone calls in a courteous and professional manner.
  • Route calls accurately to the appropriate departments, clinics, physicians, and administrative personnel.
  • Operate computerized telephone systems, switchboard equipment, and associated communications systems.
  • Process emergency calls, overhead paging announcements, and emergency code notifications in accordance with VA procedures.
  • Assist patients, visitors, and employees by providing accurate information and telephone assistance.
  • Maintain confidentiality and comply with all HIPAA, VA, and company policies.
  • Report communications equipment malfunctions and assist with maintaining operational continuity.
  • Perform additional telephone operator duties as assigned.
  • Work rotating shifts to ensure uninterrupted 24-hour, 7-day-a-week coverage, including weekends and Federal holidays.

Requirements
Applicants should possess the following qualifications:
  • High School Diploma or GED required.
  • Minimum one (1) year of experience in a switchboard, call center, receptionist, customer service, or healthcare communications environment preferred.
  • Excellent verbal communication and interpersonal skills.
  • Strong customer service and telephone etiquette.
  • Ability to multitask while handling a high volume of incoming calls.
  • Basic computer proficiency and ability to learn computerized telephone systems.
  • Ability to remain calm and professional during emergency situations.
  • Ability to work flexible schedules, including days, evenings, nights, weekends, and holidays.
  • Must successfully pass all required background investigations, credentialing, and onboarding requirements.
  • Ability to maintain confidentiality and comply with HIPAA and Department of Veterans Affairs policies.
  • Dependable attendance and the ability to work independently and as part of a team.

Apply