Duties:
- Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
- Resolved employee inquiries utilizing system tools, reports and policies and procedures
- Identify and escalate complex issues and provide follow-up/ closure
- Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
- Complete payroll and timekeeping related forms
- Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
- Collaborate with all areas of Payroll and HR to resolved employee issues
- Provide coverage for Payroll Shared Services Call Center
- Participate in trainings and review of communications to stay updated on applicable software, policies and procedures
- Participate in special projects and perform all other duties as assigned
Skills:
- 1+ years of related customer service/payroll experience
- Knowledge/experience in customer service delivery
- Strong technology and computer skills
- Proven experience in providing excellent service to customers
- Payroll experience
Education:
- High School Diploma/GED required.
- Bachelor's Degree - preferred
Shift:
- 8:00 AM-4:30 PM
- 35 hours/week
- 5 days a week
Department:
- CORPORATE PAYROLL OPERATION
ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified job seekers with our client programs while meeting all parties’ financial needs and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Private, Public and Government sectors across North America.
ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.