Payoff Coordinator Jobs (NOW HIRING)

Cash Coordinator I

Full time; Non-Exempt; 37.5 hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Department: Cash

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Provides administrative and customer/client support to assigned department or team. Reports to Supervisor/Manager.

Essential Functions and Duties:

• Set up, prepare and/or update assigned documents, files, databases according to departmental procedures.

• Receive and respond to inquiries or requests for information from internal partners and external agencies or vendors.

• Review documents, reports, presentations, files, and other written materials for accuracy and completion.

• Prepare and maintain timelines and task assignments for assigned projects.

• Answer calls/emails from clients or customers, researching and resolving issues as appropriate.

• Update and maintain tasks and activities in required databases.

• Ensure all documentation is completed or updated timely and accurately and is scanned, logged, filed, stored, or preserved in accordance with organizational guidelines.

• Successfully complete annual regulatory compliance training.

• Additional duties as assigned.

Department Specific/Additional Duties:

• Suspense

o Review and maintain No Master Suspense reports to ensure funds are processed or returned.

• Drafting

o Set-up loan on ACH Drafting

o Handle changes/deletions that are requested by client.

• Clerical/Service Release Team

o Printing and organizing loan documents to forward to new servicers.

o Matching/scanning letters and checks.

o Assists with mailing department letters.

• Payoff Team

o Pull/prepare daily payoff wires received from DMI’s financial institution for processors to complete daily.

o Balance daily wires received.

o Process wire returns.

o Scan payoff shorts to appropriate servicing area.

o Assist Payoff Team as needed.

• NSF Team

o Process daily returns as well as notes to loans.

o Initiate wire transfers from/to NSF Clearing Bank Account.

o Prepare and print daily NSF Notices.

o Balance and save daily back up in NSF Folder.

o Additional job duties as assigned.

Required Qualifications:

• High school diploma or equivalent

• 5+ years providing administrative support in a fast-paced environment.

• 3+ years’ experience in mortgage servicing, real estate, or applicable field

• Strong PC skills, including Microsoft applications and loan servicing platforms.

• Good writing skills, including spelling, grammar, sentence composition, and proofreading.

• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.

• Ability to handle confidential information with discretion and professionalism.

• Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.

• 401 (K) Plan with company match

• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.