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Payments Support Jobs in California (NOW HIRING)

Hively

Provider Payments & Support Specialist

Oakland, CA · Hybrid

$28.80 - $31/hr

The Opportunity The Provider Payments & Support Specialist plays a crucial role in managing the financial and administrative relationship with our network of childcare providers. Reporting to the ...

Gotion, Inc.

Accounts Payable Accountant

Fremont, CA

$52K - $70K/yr

Respond to inquiries from vendors and internal departments regarding invoices and payments. * Support audits by providing necessary documentation and reports. * Assist in streamlining AP processes ...

AppFolio

CA

$23.50 - $28.80/hr

As a Customer Care Specialist II on our Payment Support team, you will be the driving force behind ... Solve sophisticated transactional discrepancies by leveraging data within AppFolio's payments ...

Americrane Rentals Lp

Accounts Payable Specialist

Selma, CA · On-site

$20 - $25.50/hr

Monitor aging to ensure timely and accurate payments * Support internal reporting, audits, and finance team needs to include reimbursements * Maintain strict confidentiality of financial information ...

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All JobsPayments Support JobsPayments Support Jobs in California

Payments Support information

What is payments support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What are the key skills and qualifications needed to thrive as a payments support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

How does a payments support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

What are popular job titles related to Payments Support jobs in California?

For Payments Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Payments Support jobs in California look for?

The top searched job categories for Payments Support jobs in California are:

What cities in California are hiring for Payments Support jobs?

Cities in California with the most Payments Support job openings:

Payments Support jobs near you

Provider Payments & Support Specialist

Hively

Pleasanton, CA • Hybrid

$28.80 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Who We Are
Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve.  If this resonates with you, we invite you to apply to join our team.

Our Team & Culture
Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. 

The Opportunity
The Provider Payments & Support Specialist plays a crucial role in managing the financial and administrative relationship with our network of childcare providers. Reporting to the Program Manager, this specialist is responsible for processing payments to childcare providers and ensuring providers are onboarded, trained, and compliant with program procedures. This includes a heavy focus on financial accuracy, data entry, and providing excellent customer service as the main point of contact for all provider payment inquiries.
What You'll Be Doing:
  • Payment & Reimbursement Processing: Review and validate monthly attendance sheets to accurately calculate and process provider reimbursements for all CalWORKs and Subsidy Programs. Troubleshoot payment issues and ensure all reimbursements are completed on time.
  • Provider Onboarding & Training: Onboard new childcare providers, providing them with training on systems, billing procedures, required forms, and digital attendance sheet submission. 
  • Data & Document Management: Collect, enter, and scan required forms, licenses, and identification documents into the CC4 system. Assist with the TrustLine application process and annual school district data entry.
  • Provider Communication: Act as the main point of contact for payment questions from providers, communicating payment breakdowns, and following up on late or missing timesheets.
  • Customer Service: Provide excellent customer service to child care providers, as well as help them solve any issues regarding systems, rates, attendance sheets, and payments. De-escalate provider complaints as needed while maintaining a professional demeanor.
  • Compliance & Support: Ensure adherence to standard operating procedures and government regulations. Provide support and information to providers to help them successfully participate in Hively programs.
What You Should Bring:
  • BA/BS degree or equivalent work experience. 
  • Proficiency with Microsoft Office and Google Suite. 
  • Ability to quickly learn new systems and databases. Knowledge of 10-key by touch is a plus.
  • Strong organizational skills, the ability to work under pressure and meet deadlines, and a demonstrated ability to define problems, collect data, and draw valid conclusions.
  • Excellent communication skills, both written and oral. 
  • Ability to work both independently and as part of a team, and be a self-starter with strong problem-solving skills. 
  • The ability to develop and maintain good working relationships with diverse groups of people. 
  • Proven ability to provide excellent customer service and de-escalate sensitive situations.
  • A strong sense of accountability, with the ability to follow directions and work rules.
  • Basic math skills and demonstrated analytical abilities are required for accurate reimbursement calculations.
  • Experience handling PII (personally identifiable information) with discretion.
Preferred Knowledge, Skills and Abilities
  • Bilingual fluency in both Spanish and English is preferred. 
  • A college degree in accounting, business, or a related field.
  • Experience working with child care subsidy programs.
  • Experience with Zendesk or another customer service platform. 
$28.80 - $31 an hour
Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.
This role is eligible for a Hybrid schedule after completing training period.

Benefits
* Medical, dental, and vision plans covered at 100% for the employee 
* Health & Dependent Care FSA 14 Paid Holidays + 4 flex holidays, including your birthday!
* Generous paid time off policy (over 3 weeks per year)
* Tuition Reimbursement ($1,000/year)
* Employee Appreciation Program
* Life & Long Term Disability Insurance covered 100% by Hively
* 403(b) plan 
* SEP-IRA plan with an employer contribution of 5% of annual salary
* Learning & Development Opportunities
* Financial wellness program with unlimited access to personal financial advisors
*Industry competitive salary ranges 

Work Location
This hybrid role offers work-from-home flexibility, subject to manager approval and based on job performance and business requirements. You may also be required to work from other Hively locations within Alameda County as operational needs arise. 

Welcoming Candidates from All Backgrounds
Hively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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