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Assistant General Manager

Location:  1570 North Military Highway, Norfolk, VA 23502

Property:  Full-service, 147 rooms — Anchor Bar & Lounge, ~4,000 sq ft flexible event space, on-site catering, indoor pool & fitness, 24/7 airport shuttle

Reports to:  General Manager

Department:  Rooms / Operations

Status:  Full-time, Exempt (Salaried)

Compensation:  $50,000–$55,000 annually, plus quarterly incentive bonus eligibility

The Assistant General Manager supports the General Manager in the day-to-day operation of the hotel, with primary ownership of the Rooms division — Front Office, Housekeeping, and Guest Services. This role is the operational anchor of the property: driving guest satisfaction, developing frontline leaders, holding service and cleanliness standards, and stepping in as the senior leader on-property in the GM's absence. The AGM at an airport hotel manages a high-volume, fast-turn operation where consistency and recovery define the guest experience.

Rooms & Front Office Operations

• Directly oversee Front Office, Housekeeping, and Guest Services to deliver consistent, brand-standard service across all shifts.
• Own the guest experience — monitor Marriott Bonvoy / GSS scores, respond to guest feedback promptly, and lead service-recovery efforts.
• Manage room inventory, rate strategy execution, and daily yield decisions in partnership with the GM and revenue team.
• Ensure cleanliness and readiness of all guestrooms and public areas to brand and Shamin standards.
• Coordinate front-desk coverage of the 24/7 airport shuttle and arrival/departure flow typical of an airport property.

Leadership & Team Development

• Recruit, train, schedule, and develop Rooms division staff; build bench strength and a pipeline of promotable talent.
• Conduct performance coaching, deliver reviews, and address employee relations issues in partnership with HR.
• Lead daily stand-ups and pre-shift meetings; communicate goals, standards, and recognition.
• Foster a positive, accountable culture aligned with Shamin's values and Marriott brand expectations.

Financial & Administrative

• Assist in building and managing the departmental budget; control labor and expenses against forecast.
• Review daily reports (occupancy, ADR, RevPAR, labor) and act on variances.
• Approve departmental scheduling and payroll in Paycom; ensure accurate time and attendance records.
• Support the GM with month-end, P&L review, and ownership/brand reporting as needed.

Standards, Safety & Compliance

• Serve as Manager on Duty and senior on-property leader in the GM's absence.
• Uphold Marriott brand standards and pass brand quality audits.
• Ensure compliance with health, safety, sanitation, and OSHA/VOSH requirements; support emergency and life-safety procedures.
• Maintain compliance with applicable Virginia and federal employment law in partnership with HR.

Salary range: $50,000–$55,000 per year, commensurate with experience, plus quarterly incentive bonus eligibility. Shamin Hotels offers a competitive benefits package including medical, dental, and vision coverage, paid time off, 401(k), and hotel travel discounts across the Marriott and Shamin portfolios.

Required

• 2+ years of hotel management experience, with a strong Front Office or Rooms division background.
• Demonstrated leadership of frontline teams and the ability to manage multiple departments simultaneously.
• Proven guest-service orientation and experience driving satisfaction scores.
• Working knowledge of hotel financials — labor management, forecasting, and expense control.
• Proficiency with property management systems and comfort learning brand and company platforms.
• Availability to work a flexible schedule including nights, weekends, and holidays as operations require.

Preferred

• Experience with a Marriott brand or comparable full-service flag.
• Familiarity with Marriott systems (FOSSE / FSPMS, Bonvoy) and Paycom.
• Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
• Prior experience in an airport or high-volume transient hotel.

• Ability to stand and walk for extended periods and move about all areas of the property, including stairs.
• Ability to lift and carry up to 25 lbs occasionally.
• Work is performed on-property in an active hotel environment across all shifts.

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.