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Patient Services Manager Jobs in Indiana (NOW HIRING)

Goodman Campbell

Patient Services Representative

Carmel, IN · On-site

$17.25 - $22/hr

Manage and track incomplete faxes on a daily basis * Problem solving skills * Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources ...

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Patient Services Manager information

See Indiana salary details

$28.5K

$62.9K

$106.6K

How much do patient services manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for patient services manager in Indiana is $62,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,200.00 per year, depending on experience, location, and employer.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or customer service roles. Strong leadership, communication skills, and knowledge of healthcare regulations are also important for advancement in this role.
What are the most commonly searched types of Patient Services jobs in Indiana? The most popular types of Patient Services jobs in Indiana are:
What are popular job titles related to Patient Services Manager jobs in Indiana? For Patient Services Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Services Manager jobs in Indiana look for? The top searched job categories for Patient Services Manager jobs in Indiana are:
What cities in Indiana are hiring for Patient Services Manager jobs? Cities in Indiana with the most Patient Services Manager job openings:
Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,884 per year, or $30.2 per hour.

Patient Services Representative

Goodman Campbell

Carmel, IN • On-site

$17.25 - $22/hr

Other

Posted 6 days ago

Job description

Goodman Campbell Team
At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
We are seeking a dedicated and capable Patient Services Representative to streamline our patient experience for new patient referrals - including documentation, communication and scheduling. This position plays a key role in facilitating and expediting patient care.
Our Patient Services Representative's responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling.
To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential.
Job Duties
  1. Detailed maintenance of accurate incoming referral documentation.
    1. Review incoming faxes for completeness and file appropriately according to content
    2. Application of knowledge and judgement based on urgency
    3. Obtain missing items from referral source (physician office, patient, etc.)
    4. Manage and track incomplete faxes on a daily basis
    5. Problem solving skills
  1. Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients.
    1. Schedule new patient appointments
    2. Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request
    3. Obtain patient information and register in electronic health record (NextGen)
    4. Inform the patient of items or information needed for the visit
    5. Generate and send the required paperwork to the patient before the visit
    6. Notify referral source of appointment scheduled
    7. Answer non-medical questions as needed
  1. Monitor new patient medical records.
    1. File records based on the appointment date, provider, and location.
  2. Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling.
  1. Perform other related duties as assigned or requested.
Knowledge, Skills, and Abilities Required
  1. Dedication to excellent customer service.
  2. Exceptional attention to detail.
  3. Alignment with HIPAA regulations.
  4. Respect for organizational policies, procedures, systems, and objectives.
  5. Ability to collaborate and communicate clearly.
  6. Ability to respectfully interact with physicians, providers, peers, and patients.
  7. Ability to drive efficiency and accuracy.
  8. Ability to work independently.
  1. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system.

Educational and Experience Required
Education: High school diploma or equivalent
Preferred Experience: 1-3 years medical office or hospital experience
Physical Demands
Able to sit for an extended period of time in focused work.
Long periods of telephone and computer work.

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