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Patient Services Assistant Jobs in Springfield, MO

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Patient Services Assistant information

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$10

$17

$24

How much do patient services assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient services assistant in Springfield, MO is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $20.34 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

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For Patient Services Assistant jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Springfield, MO look for?

The top searched job categories for Patient Services Assistant jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Patient Services Assistant jobs?

Cities near Springfield, MO with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $35,904 per year, or $17.3 per hour.

Patient Care Associate/Technician- 7B

Mercy

Springfield, MO

$100/day

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Mercy rating

6.5

Company rating: 6.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

614th of 898 rated healthcare providers

Job description

Find your calling at Mercy! Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patients highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the patient. Position Details:

*Up to $1,500 Sign On Bonus for Full Time*

Position: Patient Care Associate/Patient Care Technician

Department: 7B

Hours: Full-Time and part-time Nights

Overview:

Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patient’s highest level of wellness.

Job Duties:

  • Opportunity for advancement through career ladder to Patient Care Technician (PCT) and/or beyond.
  • Responsibilities for Patient Care Associate (PCA):
  • Obtain vital signs and document into the electronic medical records system
  • Assist with patient care needs including, meals, bathing, toileting, ambulation, patient mobility, and transport.
  • Clerical support duties, as needed.
  • Responsibilities for Patient Care Technician (PCT):
  • Patient Care Associate job duties.
  • Phlebotomy/blood cultures
  • Enteral Feeding
  • Wound care
  • IV/Foley removal
  • Trach care/suctioning

Training:

  • Our Patient Care Associate training program is an accredited Department of Labor Apprenticeship Program, providing a comprehensive, hands-on experience. Join Mercy to gain valuable skills and credentials through this program in a supportive healthcare environment!
  • If no previous experience, Mercy will provide a required 175-hour training program that meets the Department of Health and Senior Services requirements. The program will be completed as part of the new hire orientation process and must be completed within 90 days of hire to remain in the PCA position per state guidelines.
  • BLS Required within one month of hire, completion of PCA competencies within 3 months of hire

Qualifications:

  • Education: High school diploma, G.E.D, CNA/CPTC. or enrolled in a healthcare career program through their high school curriculum, and/or a current co-worker of Mercy.
  • Experience: None required
  • Minimum Physical Requirements
    • Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis
    • Position requires prolonged standing and walking each shift
    • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
    • Preferred Certifications: Certified Nursing Assistant (CNA).

Key Mercy Benefits:

  • Education assistance towards nursing degree.
  • Health/Dental/Vision available after day one.
  • Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA.
  • Paid parental leave for new parents.
  • 401k with employer match starting day one.
  • PTO accrual starts day one and includes a day for volunteering.
  • Competitive salary.
  • Future career growth! 

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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