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Patient Services Representative Jobs in Springfield, MO

AGFinancial

Client Services Representative

Springfield, MO · On-site

$13.50 - $18.25/hr

Client Services Representative With exceptional people skills, the Client Services Representative is driven to provide accurate, efficient client care in the friendliest way imaginable. The candidate ...

Mercy

Patient Access Representative - Remote

Springfield, MO · On-site

$15.75 - $20/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Mercy

Patient Access Representative, PRN

Springfield, MO · On-site

$15.75 - $20/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Coxhealth

Patient Care Rep

Springfield, MO · On-site

$15.50 - $19/hr

Benefits | CoxHealth A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home ...

CoxHealth

Patient Care Rep

Springfield, MO · On-site

$15.50 - $19/hr

Benefits | CoxHealth A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home ...

CoxHealth

Patient Care Rep

Springfield, MO · On-site

$15.50 - $19/hr

Benefits | CoxHealth A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home ...

CoxHealth

Patient Care Rep

Springfield, MO

$15.50 - $19/hr

Benefits | CoxHealth A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Springfield, MO

Patient Services Representative information

See Springfield, MO salary details

$12

$17

$24

How much do patient services representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient services representative in Springfield, MO is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What job categories do people searching Patient Services Representative jobs in Springfield, MO look for? The top searched job categories for Patient Services Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Patient Services Representative jobs? Cities near Springfield, MO with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,357 per year, or $18 per hour.

Patient Service Representative

Forefront Dermatology

Springfield, MO • On-site

$500/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Forefront Dermatology rating

5.7

Company rating: 5.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

783rd of 887 rated healthcare providers

Job description

Overview
Come join our team! We have an immediate need for a Patient Service Representative in our Springfield, Missouri clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
Here are just a few things we offer:
  • Access to health, dental, and vision insurance
  • Health Savings Account $500 matching contribution
  • Eligible for PTO and Holiday pay
  • Company paid life insurance and long term disability (full-time only)
  • Access to voluntary short term disability insurance (full-time only)
  • Access to additional life insurance
  • Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
  • 401K with employer contribution
  • Profit sharing
  • Employee discounts
  • And much more!

Responsibilities
Essential Functions
  • Performs opening and closing clinic duties
  • Greets patients, checks in for appointments and verifies insurance
  • Scans documents into electronic health record
  • Maintains tidiness of waiting area and reception counter throughout the day
  • Checks schedules for added, canceled and no-show appointments throughout the day
  • Schedules follow up appointments as needed
  • Responds to designated tasks in the electronic health record
  • Orders clinic office supplies
  • Sells and tracks cosmetic products
  • Distributes mail
  • Prepares for next day scheduled appointments

Qualifications
Knowledge, Skills & Abilities
  • High school diploma or equivalent is required
  • 1+ years of recent medical office experience or in a similar capacity is preferred
  • Proficient in basic computer functions
  • Ability to learn new software quickly
  • Must possess excellent customer service, communication and organizational skills
  • Ability to operate standard office equipment
  • Ability to type a minimum of 40 wpm is preferred
  • Must possess attention to detail
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
  • Ability to respond positively to constructive feedback and direction from supervisors
  • Must demonstrate professional appearance and manner at all times
  • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
  • Ability to maintain confidentiality of information

#INDSHR
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.
Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

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