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Patient Services Assistant Jobs in Springfield, MO

OCH

Patient Navigator

Springfield, MO · On-site

$18.25 - $24.75/hr

Prior experience in healthcare, social services, or patient advocacy role is preferred. * Familiarity with healthcare systems, community resources, and medical terminology. * Medical Assistant ...

Ozarks Community Hospital

Patient Navigator

Springfield, MO · On-site

$18.25 - $24.75/hr

Prior experience in healthcare, social services, or patient advocacy role is preferred. * Familiarity with healthcare systems, community resources, and medical terminology. * Medical Assistant ...

Jordan Valley Health

Patient Advocate

Springfield, MO · On-site

$15.75 - $20.50/hr

We provide comprehensive healthcare services including primary medical, dental, vision, and ... Answer phone calls, respond to patient inquiries, and provide general clinic information. * Assist ...

Specialty1 Partners

Dental Assistant

Springfield, MO · On-site

$16.25 - $21.50/hr

Your Responsibilities You will ensure excellent patient service and lift administrative and basic ... Your Background You are a resourceful dental assistant who loves helping patients receive the ...

Specialty1 Partners

Dental Assistant

Springfield, MO · On-site

$17 - $20/hr

Your Responsibilities You will ensure excellent patient service and lift administrative and basic ... Your Background You are a resourceful dental assistant who loves helping patients receive the ...

Specialty1 Partners

Patient Care Coordinator

Springfield, MO · On-site

$16 - $21/hr

Customer service orientation * A high school diploma * Desires to help your patients * Must be able ... Must be able to assist patients safely in and out of chairs or treatment areas * Must be able to ...

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Patient Services Assistant information

See Springfield, MO salary details

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How much do patient services assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient services assistant in Springfield, MO is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $20.34 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

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For Patient Services Assistant jobs in Springfield, MO, the most frequently searched job titles are:

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The top searched job categories for Patient Services Assistant jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Patient Services Assistant jobs?

Cities near Springfield, MO with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $35,904 per year, or $17.3 per hour.

Patient Navigator

OCH

Springfield, MO • On-site

$18.25 - $24.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Springfield, MO has opening for a Patient Navigator within our Medical Home department. 

Our Mission: Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

The Patient Navigator is responsible for guiding patients through the healthcare system, offering support and resources to ensure they receive appropriate care in a timely and efficient manner. The Patient Navigator will serve as a critical point of contact for patients, helping them navigate through healthcare services, community resources and coordination of their care. This role involves assessing patients' needs, addressing potential barriers to care, and providing education and emotional support. The Patient Navigator works closely with clinical and administrative teams to streamline patient experiences and enhance access to quality healthcare.

Benefits include:

  • Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.
  • Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
  • Company-paid holidays.

Requirements:

  • High school diploma or equivalent.
  • Certification as a Patient Navigator is preferred but not required.
  • Prior experience in healthcare, social services, or patient advocacy role is preferred.
  • Familiarity with healthcare systems, community resources, and medical terminology.
  • Medical Assistant preferred.

OCH is an Equal Opportunity Employer

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