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Patient Services Assistant Jobs in Silver Spring, MD

Katzen Eye Group

Patient Service Representative

Lutherville, MD · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice ...

Katzen Eye Group

Patient Service Representative

Lutherville, MD · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice ...

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All JobsPatient Services JobsPatient Services Assistant JobsPatient Services Assistant Jobs in Silver Spring, MD

Patient Services Assistant information

See Silver Spring, MD salary details

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How much do patient services assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient services assistant in Silver Spring, MD is $19.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.12 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Silver Spring, MD?

The most popular types of Patient Services jobs in Silver Spring, MD are:

What job categories do people searching Patient Services Assistant jobs in Silver Spring, MD look for?

The top searched job categories for Patient Services Assistant jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Patient Services Assistant jobs?

Cities near Silver Spring, MD with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,808 per year, or $19.6 per hour.

Patient Service Representative

Greater Baden Medical Services, Inc.

Brandywine, MD • On-site

$17.50 - $22.25/hr

Other

Re-posted 14 days ago

Job description

Patient Services Representative

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Essential Functions:
  • Greets patients, family members, and visitors determining services and/or other needs that are required.
  • Monitors waiting area to insure that patients and family members' needs are addressed and that the area is tidy.
  • Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms.
  • Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
  • Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria.
  • Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.
  • Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system.
  • Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services.
  • Inputs payments from third party payors or other sources of data entry as needed.
  • Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments.
Nonessential Functions:
  • Pulls medical records for scheduled, same day, or walk-in patients.
  • Answers telephone calls and assists and/or directs calls to the most appropriate staff member. When calls are for patient services, answers inquiries about services and expected payment. Schedules appointments and when necessary consults with the charge nurse to assist in determining the most appropriate appointment. Clears messages from voice mail system and directs message to appropriate person.
  • Assists in the preparation and routine maintenance of patient charts as outlined by policy. This includes chart identification, tabs, filling all documents in the appropriate sections, etc. Daily chart retrieves and returning the charts after the end of the day.
  • Participates in team/staff meetings; attends in service meetings and applicable workshops.
  • Performs other duties as assigned.
Competencies:

Quality

Respect

Professionalism

Teamwork

Commitment

Supervisory Responsibility

None

Managerial Responsibilities

None

Minimum Qualifications
  • High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience.
Substitutions
  • High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade.
Competencies Needed

Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Communication - Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.

Customer Focus – Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Organization – Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress.

Time Management – Understands what is required and prioritizes to get tasks/projects completed and establishes/implements an effective course of action (ex. establishes appropriate deadlines). Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and/or schedule changes).

Work Environment

This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events. The employee is occasionally exposed to outside weather conditions.

Physical and Mental Demands
  • Ability to remain in a stationary position 50% of the time.
  • Ability to cope with stress.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
  • Performs a variety of duties, often changing from one task to another.
  • Performs with frequent interruption or distractions.
  • Adjust priorities quickly as circumstances dictate.
  • Ability to interact appropriately with colleagues for different purposes in different context.
  • Ability to perceive the nature of sound by ear.
  • Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.
  • Depth perception: three-dimensional vision. Ability to judge distances and spatial relationships to see objects where and as they actually are.
  • Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
  • Ability to recognize social or professional behavioral cues.
Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations.

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