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Patient Service Associate Jobs in Rochester, MN (NOW HIRING)

Astrup Drug, Inc.

Staff Pharmacist

Lake City, MN · On-site

$61.75 - $72.50/hr

Address and resolve patient/employee complaints in the absence of pharmacy manager * Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary. * Stay ...

Compass Group

NUTRITION OPERATOR

Rochester, MN · On-site

$21.75/hr

Responsible for securing patient meal selections and special requests and needs via telephone or ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

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Patient Service Associate information

See Rochester, MN salary details

$13

$19

$25

How much do patient service associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient service associate in Rochester, MN is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.01 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Rochester, MN?

The most popular types of Patient Service jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Patient Service Associate jobs?

Cities near Rochester, MN with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Rochester, MN as of June 2026, with employment types broken down into 4% As Needed, 63% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $40,078 per year, or $19.3 per hour.

Patient Account Rep-Supplemental/PRN-Hybrid

Mayo Clinic

Rochester, MN • Hybrid

$20.31 - $31.06/hr

Part-time, Per diem

Posted 25 days ago

Key responsibilities

  • Perform all aspects of billing and collection processes for specified business lines, including service pre-certification, insurance coverage review, claim submission, denial review, rebilling, and appeals.

  • Communicate with patients and internal staff to resolve account, billing, and payment issues, and interpret Mayo Clinic policies related to financial aspects of patient care.

  • Utilize problem solving, customer service, and communication skills to manage accounts and ensure optimal reimbursement.

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 705 frontline employees who took The Breakroom Quiz

135th of 898 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. 
 

Institutional Insurance and reimbursement expert for one or more of the following business lines: outpatient pharmacy, durable medical equipment, skilled nursing facility, home health agency or continuing care retirement center. Performs all aspects of the billing and collection processes for the individual business lines across the enterprise. These processes include service pre-certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management. Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers. Interprets, applies and communicates Mayo Clinic policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.


Qualifications

Associate Degree in finance, business or healthcare related majors and 1 year experience in medical, pharmacy or durable medical equipment billing and collection activities 

OR 

High School diploma/GED with at least 3 years' experience in medical, pharmacy or durable medical equipment billing and collection activities, 

OR 

Certified pharmacy tech with 2 years of experience.

Ideal candidate will have prior experience submitting outpatient pharmacy prior authorizations. 

Prior pharmacy tech, LPN or MAA experience strongly preferred. 

Healthcare Financial Management Association (HFMA) Certification Preferred.

Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution. Must be able to work independently and in a team environment. Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet. Keyboarding experience required. Claims management software experience desired. 

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.  

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. 


Exemption Status
Nonexempt
Compensation Detail
$20.31 -$31.06/ hour
Benefits Eligible
No
Schedule
Part Time
Hours/Pay Period
Supplemental/PRN
Schedule Details
As needed based on work needs. 25 hours per week availability between 8-5 required for first 3 months of training. 100 hours per quarter between 8-5 required thereafter. Potential for 40 hours per week between December and May.
Weekend Schedule
As needed based on work needs.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Ronnie BartzQualifications:

Associate Degree in finance, business or healthcare related majors and 1 year experience in medical, pharmacy or durable medical equipment billing and collection activities 

OR 

High School diploma/GED with at least 3 years' experience in medical, pharmacy or durable medical equipment billing and collection activities, 

OR 

Certified pharmacy tech with 2 years of experience.

Ideal candidate will have prior experience submitting outpatient pharmacy prior authorizations. 

Prior pharmacy tech, LPN or MAA experience strongly preferred. 

Healthcare Financial Management Association (HFMA) Certification Preferred.

Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution. Must be able to work independently and in a team environment. Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet. Keyboarding experience required. Claims management software experience desired. 

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.  

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. 

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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