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Patient Service Associate Jobs in Rochester, MN (NOW HIRING)

Astrup Drug

Staff Pharmacist

Lake City, MN · On-site

$61.75 - $72.50/hr

Address and resolve patient/employee complaints in the absence of pharmacy manager * Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary. * Stay ...

Astrup Drug, Inc.

Staff Pharmacist

Lake City, MN · On-site

$61.75 - $72.50/hr

Address and resolve patient/employee complaints in the absence of pharmacy manager * Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary. * Stay ...

Desort

Associate Veterinarian - Kasson, MN

Kasson, MN · On-site

Develop and implement treatment plans based on patient needs and clinical findings * Operate ... Provide preventive care services, including wellness examinations and client education * Perform ...

Compass Group

NUTRITION OPERATOR

Rochester, MN · On-site

$21.75/hr

Responsible for securing patient meal selections and special requests and needs via telephone or ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

Compass Group

NUTRITION OPERATOR

Rochester, MN · On-site

$21.75/hr

Responsible for securing patient meal selections and special requests and needs via telephone or ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Rochester, MN

Patient Service Associate information

See Rochester, MN salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient service associate in Rochester, MN is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.19 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Rochester, MN? The most popular types of Patient Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Patient Service Associate jobs? Cities near Rochester, MN with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Rochester, MN as of June 2026, with employment types broken down into 4% As Needed, 63% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $40,078 per year, or $19.3 per hour.

Optometrist-Rochester, MN-LensCrafters

Essilor

Rochester, MN • On-site

Full-time

Medical, Vision, Life, Retirement, PTO

Re-posted 28 days ago

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

8th of 39 rated optical retailers

Job description

Requisition ID: 935861 
Store #: D00836 LensCrafters Drs Office 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. 
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. 

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. 

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
 

JOB DESCRIPTION

GENERAL FUNCTION

The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization's key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.

 

MAJOR DUTIES & RESPONSIBILITIES

  • Ensures executional excellence & winning results in partnership with the MOD & store team.
  • Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
  • Ensures Brand is known as the leading optical provider within the community.
  • Operates as successful stakeholder to all leaders within the organization & local market.
  • Places the patient/customer 1st & delivers excellent service.
  • Strives to exceed expectations on all KPIs.
  • Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
    • Address all patients/customers visual life style needs
    • Make eyewear recommendations based on patients/customers' needs
    • Explain each step of the eye exam; listen carefully to patients/customers
    • Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being
    • Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam
    • Conducts all services in accordance with protocol & accepted standards of care.
  • Ensures all patients receive accurate diagnosis & appropriate recommendations.
  • Establishes a positive Doctor/patient relationship.
  • Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.
  • Ensures office systems are maintained.
  • Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
  • Provides effective training & guidance to team members making use of Company provided programs.
  • Delivers clear, motivating & constructive feedback in a timely manner to all associates.
  • Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
  • Encourages associate decision making at the level closest to the patient.
  • Maximizes partnerships through leadership, participation & involvement.
  • Takes pride in the appearance of the office.
  • Maintains safe working environment for all associates/patients.
  • Leads by example.

 

BASIC QUALIFICATIONS

  • Doctor of Optometry
  • Commitment to quality patient care
  • Knowledge of current Optometric theory & technology
  • Strong communicator & listener
  • Problem solving ability
  • Solid Organization skills

Pay Range: 57.04  - 79.96 

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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