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Patient Service Associate Jobs in Mobile, AL (NOW HIRING)

USA Health Systems

Care Access Associate

Fairhope, AL · On-site

... service skills; ensures smooth patient flow; reviews clinic schedule daily, follow proper check-in and discharge protocol; obtains patient demographic information and insurance information; following ...

Compass Group

PATIENT TRANSPORTER

Fairhope, AL · On-site

$13.50/hr

Prior customer service experience required. * Fixed Pay Rate: $13.50 per hour. Make a difference in ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

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How much do patient service associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient service associate in Mobile, AL is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.97 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Mobile, AL?

The most popular types of Patient Service jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Patient Service Associate jobs?

Cities near Mobile, AL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you

Manager, Patient Access Services - CW Patient Access - Children's and Women's Hospital

Mobile, AL • On-site

USA Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about USA Healthexternal

Full-time

Re-posted 14 days ago

USA Health rating

6.6

Company rating: 6.6 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

576th of 898 rated healthcare providers

Job description

Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
  • Coordinates the development implementation and operation of Access Services across the health system ensures that programs align with the health systems strategic initiatives with emphasis on customer service and overall patient experience, oversees the delivery of services that facilitate patient access across all points in the system
  • Assists in the daily operations of the department and is responsible for the operation of the department in the absence of the Assistant Director/Director, supervising the daily activities of personnel develops, evaluates, and modifies Revenue Cycle applications and processes directly related to patient access
  • Provides technical and training support to Patient Access staff, administrative staff, technical staff, physicians. and nurses to ensure specific department implementations function properly and are in accordance with established policies, procedures and best practices holds 24-hour accountability for Patient Access services across the Health System
  • Assists with personnel functions for the department (i.e recruitment, hiring, disciplinary actions, evaluations, counseling and education), assists in developing an annual budget that meets the departments needs within the framework of available resources, assists in monitoring budgetary expenses and revenues identifying variances and adjusting spending accordingly
  • Develops, implements and updates policies and procedures in a collaborative and interdisciplinary process according to the Joint Commission, hospitals and health system standards assists the Health System Information Systems department in the selection testing and implementation of systems related to Patient Access Services process develops custom reporting of Patient Access Services data to measure accuracy, customer satisfaction and education of staff in correction of errors, assists as needed, with review of Revenue Cycle and assists with development of corporate policies and procedures to ensure process is effective, efficient and customer friendly, provides lateral supervision to Bed Placement Associates and Coordinators working within the nursing Administration Department at USA Medical Center
  • Assists the Chief Nursing Officer and Assistant Chief Nursing Officer, Medical Center with the personnel functions of Bed Placement Associates and Coordinates (i.e. recruitment, hiring, disciplinary actions, evaluations, counseling and education), participates in the strategic planning activities for the department and institution
  • Assists in the development of a strategic plan for the department that supports the health systems overall plan, translates the department or health systems strategic plan to staff ensuring support of the plan and modifying the plan in response to changing internal and external factors
  • Assumes accountability for current standards established by professions, regulatory and governmental agencies, determines, translates and implements relevant standards and promotes department compliance, maintains standards of practice consistent with current findings
  • Assists in the development and maintenance or a performance improvement program for the department utilizing the PDSA methodology, assists in managing the operations of patients admission and registration across the health system, ensures coordination with other departments in the health system provide quality patient services
  • Ensures smooth and efficient admitting functions by supervising operations and expediting problems: ensures accurate information is being collected and entered correctly into the HSIS system
  • Oversees the activities of assigned personnel including planning work schedules and time off, confirms that all insurance benefits coverage meets the standards of admission as dictated by policy.
  • Assists with the orientation of new employees, and the ongoing education and training of employees to ensure compliance abides by and enforces all compliance requirements and policies and performs those responsibilities in an ethical manner consistent with the organization values
  • Demonstrates sound judgment and the ability to make effective decisions, utilizes Microsoft Office Suite
  • Processes strong math skills for totaling charges and collecting data
  • Adheres to the departmental and hospital policies, including the ability to process and maintain confidential patient and business information
  • Communicates and uses appropriate customer relation skills with administrative and departmental staff, technical staff, physicians, nurses, patients, families, other hospital staff and vendors in person, by telephone and via email
  • Utilizes cost effective practices in performing all aspects of the job
  • Completes all mandatory educational and hospital requirements and participates in improvement activities as needed
  • Adheres to current Infection Control and Safety Standards, utilizes proper body mechanics when moving equipment and/or supplies that are necessary to perform essential functions.
  • Completes all mandatory department, educational and hospital requirements
  • Adheres to current Infection Control and Safety Standards
  • Regular and prompt attendance
  • Ability to work schedule as defined and overtime as required
  • Related duties as assigned

Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
  • Bachelor's Degree from an accredited institution and 3 years hospital admitting or directly related experience Required
  • Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities
  • Knowledge: Leadership experience in healthcare setting; this includes having an understanding of Patient Access as it relates to registration, insurance verification, authorization, collection functions, financial assistance, and third party payer procedures; regulatory and EMTALA compliance. HighKnowledge: Leadership experience in healthcare setting; this includes having an understanding of Patient Access as it relates to registration, insurance verification, authorization, collection functions, financial assistance, and third party payer procedures; regulatory and EMTALA compliance. High
  • Skills: Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. A high level of self-activation and initiative to keep abreast of dynamic changes in the regulatory arena. MediumSkills: Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. A high level of self-activation and initiative to keep abreast of dynamic changes in the regulatory arena. Medium
  • Abilities: Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Must be able to handle sensitive, stressful and confidential situations and account information; ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously. HighAbilities: Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Must be able to handle sensitive, stressful and confidential situations and account information; ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously. High

Equal Employment Opportunity/Affirmative Action Employer
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer - minorities/females/veterans/disabilities/sexual orientation/gender identity.

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