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Patient Service Associate Jobs in Columbus, GA (NOW HIRING)

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Patient Service Associate information

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$11

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How much do patient service associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient service associate in Columbus, GA is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.51 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Columbus, GA?

The most popular types of Patient Service jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Patient Service Associate jobs?

Cities near Columbus, GA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,292 per year, or $17 per hour.

Patient Access Rep ER Registration Full Time

Jack Hughston Memorial Hospital

Phenix City, AL • On-site

$15.50 - $19.75/hr

Full-time

Re-posted 8 days ago

Job description

Shift: 1:30p-10p
Position Goal:
The Patient Access Representative responsibilities include ER registration, PBX, payer identification and verification, and point of service collections. Vital functions include: timely, accurate and complete data gathering and entry in the computer system(s) of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patient's financial responsibility at the point of service and satisfaction of regulatory requirements. This position is vital to not only the patient satisfaction but the operations of the facility as well as the operational financial success. Essential is the ability to provide excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers.
Position Responsibilities:
  • Performs all elements of the patient intake process with proven accuracy by performing Master Patient Index inquiries using established identifiers to ensure non-duplication of medical records numbers. Demographic information is collected/updated in the system including emergency contact, telephone numbers, and financial information accurately. Completes record before the end of daily shift.
  • Benefits are to be identified, verified by computer or telephone, coordinated and entered in the system while fulfilling Medicare requirements and completing the Medicare Secondary Payer Questionnaire accurately.
  • Determines and informs patient/guarantor of financial responsibility and collects at point of service, issuing receipts as appropriate to include outstanding balances.
  • Appropriately document notes on each account.
  • Consistently provides explanations and information to the patient and obtains signatures as appropriate.
  • Ensures all forms are completed by the patient/guarantor at the time of service to include all payer specific required forms to include but not limited to, Tricare, Veterans Administration, and United Healthcare
  • Accurately scans the patient ID, insurance cards, eligibility responses, payments, receipts, authorizations, notifications, referrals, and signatures to the patient's account.
  • Maintains proficiency in the use of all systems and communication devices essential to the efficient, effective performance of Patient Access functions.
  • Supports the department goals for point-of-service collections by identifying the patient responsibility, communicating to the patient or responsible party at registration their financial responsibility to include collecting co-payments in the ER.
  • Knowledgeable of Current Procedure Terminology Codes (CPT), ICD-10 Codes, and medical terminology.
  • Knowledgeable of health insurance, benefit eligibility, and HIPAA (Health Insurance Portability and Accountability Act).
  • Knowledgeable of EMTALA (Emergency Medical Treatment and Labor Act) and adheres to the set guidelines to ensure compliance.
  • Reviews charts for accuracy and completes charts before the end of daily shift.
  • Knowledgeable of procedures governing the arrival of Joint Commission and other groups.
  • Responsible for updating all inpatient and observation accounts based on physician orders within 30 minutes of receiving updated physician orders.
  • Responds to emails before the next business day.
  • Performs general clerical office duties as required in the Patient Access Office, including but not limited to filing, faxing, scanning and copying documents.
  • Actively assist and engage in other areas of the department as needed in order to achieve departmental goals.
  • Meets assigned departmental quality assurance, point of service collections, insurance verification, registration time and monthly percentage goals.
  • Demonstrate superior prioritization, organizational, and time management skills.
  • QA must be completed and all corrections made within two days of batch date.
  • Can perform all Code/Alarm procedures.
  • Provides excellent customer service to all patients, family members, and coworkers.
  • Maintain excellent and open verbal communication with clinical staff members.
  • Responsible for making sure that Supervisor has most up to date contact information.

Experience: Previous office experience in a hospital or medical office, patient access or financial services preferred. Good math skills and typing proficiency. Must have exceptional customer service skills as well as verbal and non-verbal communication skills.
Education: High school diploma or equivalent required
Special Qualifications: Ability to work independently. Ability to interact well with the public, i.e. children, adolescents, adults and geriatric. Ability to work in a fast-paced, high-stress environment. Certified Patient Accounts Representative (CPAR) or Certified Healthcare Access Associate (CHAA) preferred.
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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