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Patient Service Associate Jobs in Canton, MI (NOW HIRING)

Trinity Health

Food Service Associate

Pontiac, MI · On-site

$14 - $18/hr

Summary As a food service associate with Trinity Health, you will perform a variety of related ... Assembles sanitized flatware for patient meal delivery * Assembles patient food trays and ...

University of Michigan

Patient Services Senior

Ann Arbor, MI · On-site

$19.25 - $26.25/hr

... and in-service training for new clerical staff, managing and maintaining all training materials, including process documents. * Delegate tasks appropriately to Patient Services Associates.

EyeSouth Partners

Front Desk Associate (ASC)

Troy, MI · On-site

$13 - $16.75/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

Trinity Health

Food Services Associate

Pontiac, MI · On-site

$16.15/hr

Summary As a food service associate with Trinity Health, you will perform a variety of related ... Assembles sanitized flatware for patient meal delivery * Assembles patient food trays and ...

Trinity Health

Food Services Associate

Pontiac, MI · On-site

$14 - $18/hr

Summary As a food service associate with Trinity Health, you will perform a variety of related ... Assembles sanitized flatware for patient meal delivery * Assembles patient food trays and ...

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Patient Service Associate information

See Canton, MI salary details

$12

$17

$22

How much do patient service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient service associate in Canton, MI is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.13 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Canton, MI are hiring for Patient Service Associate jobs?

Cities near Canton, MI with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Canton, MI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,539 per year, or $17.6 per hour.

Patient Services Associate

University of Michigan

Ann Arbor, MI • On-site

$43K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

University Of Michigan rating

8.1

Company rating: 8.1 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

165th of 620 rated colleges and universities

Job description

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
Provide clinic operational support to a complex multiple physicians? practice in an adult and pediatric, ambulatory care setting to the West Shore Urology. Participate in a rotation of all jobs including check-in, check-out, cash collection, and cash reconciliation. Jobs include direct public contact, detailed complex patient scheduling via the Cadence/EPIC scheduling system, and coordination and scheduling of outside referrals and diagnostic testing. The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information. Individual is responsible for verification and updating accurate patient demographic information. All verification and updating duties must be performed real time, during the patient visit either directly by the Patient Services Assist or via assistance from the Registration Department. This position is responsible for working insurance authorization denials and appeals, obtaining authorizations for surgeries at non-UM facilities, and obtaining authorizations for medications. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff within a team setting.
Responsibilities*
  • Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
  • Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
  • Verify insurance and guarantor information; if a change is warranted, stop the check-in process and route patient to Registration.
  • Verify and update patient demographic, primary care, and referring provider information in real time as part of the check-in process.
  • Work insurance authorization denials and appeals, scheduling Peer-to-Peer appointments with the providers as warranted.
  • Obtain authorizations for surgeries performed at local non-Michigan Medicine facilities.
  • Obtain authorizations for medications.
  • Maintain Q-Genda schedules for WSU providers.
  • Contact and reschedule patients? appointments due to provider unavailability.
  • Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
  • Recognize when it is appropriate to refer patients to Patient Financial Counseling to set up payment plans or to follow up on questions regarding billing statements.
  • Reconcile clinic cash collections daily, according to specified clinic standards.
  • Image designated documents into the MiChart system such as procedure consents.
  • Verify that entry process of imaging was successful.
  • Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. Active participation in LIDW includes identification of problems and submission of ideas for improvement to address problems, participation in daily huddles, and the use of structured problem solving, in a team setting, to address more complex problems.
  • Other Duties as assigned.

Required Qualifications*
Graduation from high school or an equivalent combination of education and experience
Desired Qualifications*
  • 1 year of customer service experience
  • ?Knowledge of PCs and desktop software with accurate typing speed of 40 wpm.
  • Basic experience with e-mail systems.
  • Demonstrates friendly and warm face-to-face demeanor with a clear, well-modulated speaking voice, ability to provide direct eye contact, and demonstrate kindness and respect to our patient population, faculty, and staff.
  • Strong interpersonal and communication skills are necessary.
  • Ability to manage stress effectively.

Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
280639
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM West Shore Urology
Posting Begin/End Date
7/24/2026 - 8/23/2026
Salary
$43,056.00 - $62,462.40
Career Interest
Service Employees Intl Union (SEIU)

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About University of Michigan

Sourced by ZipRecruiter

The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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