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Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient service associate in Belleville, MI is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Belleville, MI are hiring for Patient Service Associate jobs?

Cities near Belleville, MI with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Belleville, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $37,090 per year, or $17.8 per hour.

Patient Services Associate

University of Michigan

Ann Arbor, MI • On-site

$43K - $62K/yr

Full-time

Medical

Re-posted 25 days ago

University Of Michigan rating

8.0

Company rating: 8.0 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

190th of 628 rated colleges and universities

Job description

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
To provide support and coordination of divisional patient care services
Responsibilities*
  • Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
  • Accurately verify patient information, including demographic details, medical history, and insurance coverage.
  • Serve as the point of contact between patients, healthcare providers, and administrative staff.
  • Communicate appointment changes, test results, or instructions to patients clearly and promptly.
  • Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
  • May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
  • Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
  • Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care
  • Review and track electronic orders for future date patient schedules.
  • Work with QA/QC staff to resolve scheduling conflicts due to patient safety and or order accuracy.
  • Operate one or more Cisco Finesse scheduling skills through the entirety of the shift
  • Triage phone calls appropriately if unable to directly assist.
  • Specialized scheduling that is not done at the call center level, i.e., hernia, bilateral, General Anesthesia, etc.
  • Maintain and observe patient scheduling to ensure accurate placement by offsite schedulers.
  • Maintain responsibility for MiChart grids.
  • Utilize paging system to contact appropriate staff as required.
  • Prepare patient itinerary and all other appropriate correspondence as needed.
  • Demonstrate ability to complete multiple tasks independently.
  • Identify and track reoccurring operational problems and participate in resolution.
  • Assist with training of new staff and float staff which will require remote workers to periodically come on site.

Required Qualifications*
  • High School diploma or equivalent
  • 1 year of experience in direct customer service setting involving face to face or over the phone patient/customer interaction.
  • Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.
  • Demonstrate ability to work independently in an ever-changing and potentially stressful environment.
  • Demonstrate strong organizational skills.
  • Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.
  • Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.
  • Demonstrate strong interpersonal and oral communication skills including active listening
  • Excellent attendance record.
  • Knowledge of basic medical terminology.

Desired Qualifications*
  • Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
  • Familiarity with medical terminology.
  • Experience in a health care environment.

Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Work Schedule
University Hospital
Work Schedule
Monday - Friday, 8:30am - 5:00pm
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
282345
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Radiology UH
Posting Begin/End Date
8/28/2026 - 9/04/2026
Salary
$43,056.00 - $62,462.40
Career Interest
Patient Care Services
Radiology
Service Employees Intl Union (SEIU)

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About University of Michigan

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The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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