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Patient Service Associate Jobs in Wisconsin (NOW HIRING)

GI Associates LLC

Medical Assistant

Franklin, WI · On-site

$16.50 - $21/hr

Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

GI Associates LLC

Medical Assistant

Kenosha, WI

$17.25 - $22.25/hr

Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

Compass Group

PATIENT SERVICE LEAD

Kenosha, WI · On-site

$23/hr

Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the health ...

Unidine

PATIENT SERVICE LEAD (FULL TIME)

Kenosha, WI · On-site

$23/hr

Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the health ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Wisconsin

Patient Service Associate information

See Wisconsin salary details

$13

$19

$24

How much do patient service associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for patient service associate in Wisconsin is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.87 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Wisconsin? The most popular types of Patient Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Patient Service Associate jobs? Cities in Wisconsin with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,796 per year, or $19.1 per hour.

Medical Assistant

GI Associates LLC

Franklin, WI • On-site

$16.50 - $21/hr

Full-time

Posted 20 days ago

Job description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

  • No weekends
  • No Holidays
  • PTO & paid anniversary day
  • 7% GI Associates retirement contribution & 401(k) plan
  • Medical, dental & vision insurance
  • Flexible spending plan
  • Short- & long-term disability
  • Basic & supplemental life insurance

Position summary

Our Patient Service Representative has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

Position Responsibilities:

  • Prepares EMR for office hours and procedures as needed
  • Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed
  • Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location
  • Conducts patient education (i.e., Handouts, etc.)
  • Travels to off-site locations
  • Utilizes PMS, EMR, EPIC appropriately and efficiently
  • Maintains a high level of confidentiality
  • Maintains clean and organized workstation and nurses' station during/at completion of office hours
  • Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care
  • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion.
  • Notifies pre-certification department of scheduled procedures
  • Answers and follows up on patient phone calls in a timely fashion
  • Maintains medication closets by stocking medications in an organized and retrievable manner when needed
  • Assists with Patient Walk-ins as needed
  • Assist with CRH Hemorrhoidal banding procedure in the office as needed
  • Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity
  • Maintains a safe work environment
  • All other duties as assigned

Minimum Requirements

  • High School diploma or equivalent
  • Patient-care first approach with strong attention to detail
  • CMA certification preferred, but not required
  • Strong communication and problem-solving skills
  • Ability to communicate effectively with patients, family members, physicians, co-workers, and outside customers
  • BLS/CPR certification – training available once hired
  • Previous Healthcare experience preferred
  • Previous gastroenterology experience preferred, but not required
  • Willingness and ability to travel to other GI Associates locations as needed to support operational needs


Physical & Mental Demands

  • Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks
  • Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally
  • Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment
  • Frequently uses a computer for typing and EMR documentation; requires accurate and efficient data entry abilities
  • Frequently uses the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communications

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