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Patient Service Associate Jobs in Hartland, WI (NOW HIRING)

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Optical Customer Service Associate

Brookfield, WI

$15.25 - $18.75/hr

  • Vision

  • Retirement

  • PTO

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric ... They assist the optometrists with several aspects of patient care and perform an essential sales ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Hartland, WI

Patient Service Associate information

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$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient service associate in Hartland, WI is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.19 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Hartland, WI are hiring for Patient Service Associate jobs? Cities near Hartland, WI with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Hartland, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,466 per year, or $18.5 per hour.

Patient Service Representative- Pain Management

Advocate Health

Milwaukee, WI • On-site

$17.25 - $22/hr

Other

Posted 4 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 776 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

Patient Service Representative

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

  • High school diploma or equivalent.
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients.

What You'll Do:

Schedule: Part time position- approximately 20 hours weekly.

Mondays: 6:30am – 5:30pm

Fridays: 6:30am – 4:30pm

As a Patient Service Representative (PSR), you'll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

3305 S 20th Street-Milwaukee, WI

Working at Aurora Pain Management offers hope and relief for those dealing with chronic or severe pain in a highly integrated, multi-specialty healthcare hub. The facility houses multiple interconnected disciplines under one roof working in partnership with experts in Aurora Physical Therapy, chiropractic care, and family medicine. This proximity enables direct, seamless collaboration to manage complex patient care plan details efficiently. Additionally, the South 20th Street corridor is a critical medical hub serving diverse populations in South Milwaukee. This team delivers restorative care that helps local chronic pain patients regain physical and emotional functionality.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

  • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
  • Exposure to ill patients.
  • Ability to work under stressful conditions with demanding customers.
  • Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

What Advocate Aurora Health employees say

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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