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Patient Service Associate Jobs in Brookfield, WI

GI Associates LLC

Patient Service Representative

Franklin, WI · On-site

$16.25 - $20.75/hr

At GI Associates we believe in striving for the best outcomes for our patients, employees, and ... Our patient service representative position is an integral part of the foundation at GI Associates ...

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Patient Service Associate information

See Brookfield, WI salary details

$12

$17

$23

How much do patient service associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient service associate in Brookfield, WI is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.38 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Brookfield, WI are hiring for Patient Service Associate jobs? Cities near Brookfield, WI with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Brookfield, WI as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,947 per year, or $17.8 per hour.
Patient Service Representative

Patient Service Representative

GI Associates LLC

Franklin, WI • On-site

$16.25 - $20.75/hr

Full-time

Posted 13 days ago

Job description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

  • No weekends
  • No Holidays
  • PTO & paid anniversary day
  • 7% GI Associates retirement contribution & 401(k) plan
  • Medical, dental & vision insurance
  • Flexible spending plan
  • Short- & long-term disability
  • Basic & supplemental life insurance

Position summary

Our Patient Service Representative has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

Position Responsibilities:

  • Prepares EMR for office hours and procedures as needed
  • Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed
  • Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location
  • Conducts patient education (i.e., Handouts, etc.)
  • Travels to off-site locations
  • Utilizes PMS, EMR, EPIC appropriately and efficiently
  • Maintains a high level of confidentiality
  • Maintains clean and organized workstation and nurses' station during/at completion of office hours
  • Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care
  • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion.
  • Notifies pre-certification department of scheduled procedures
  • Answers and follows up on patient phone calls in a timely fashion
  • Maintains medication closets by stocking medications in an organized and retrievable manner when needed
  • Assists with Patient Walk-ins as needed
  • Assist with CRH Hemorrhoidal banding procedure in the office as needed
  • Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity
  • Maintains a safe work environment
  • All other duties as assigned

Minimum Requirements

  • High School diploma or equivalent
  • Patient-care first approach with strong attention to detail
  • CMA certification preferred, but not required
  • Strong communication and problem-solving skills
  • Ability to communicate effectively with patients, family members, physicians, co-workers, and outside customers
  • BLS/CPR certification – training available once hired
  • Previous Healthcare experience preferred
  • Previous gastroenterology experience preferred, but not required
  • Willingness and ability to travel to other GI Associates locations as needed to support operational needs


Physical & Mental Demands

  • Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks
  • Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally
  • Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment
  • Frequently uses a computer for typing and EMR documentation; requires accurate and efficient data entry abilities
  • Frequently uses the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communications

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