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Patient Service Associate Jobs in Virginia (NOW HIRING)

Valley Health

$17 - $20.40/hr

... The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to ... Assembles all trays on-time for tray service according to diet manual while honoring patient ...

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Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient service associate in Virginia is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.48 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Virginia?

The most popular types of Patient Service jobs in Virginia are:

What cities in Virginia are hiring for Patient Service Associate jobs?

Cities in Virginia with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Hospitality Associate, Patient Services - Full Time

Valley Health

Winchester, VA • On-site

$17 - $20.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

DepartmentNUTRITION SERVICES - 208052Worker Sub TypeRegularWork Shift

Pay Range

$17.00 - $20.40Job Description

The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.
Responsibilities and Duties
Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
Ensures patient information is correct and corresponds correctly with patient's name, room number, food order, food preferences, allergies, and diet pattern.
Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
Interacts and converses with patients including asking patients about food preferences and opinions.
Follows established procedures for "Late Trays" to ensure tray is complete within 30 minutes.
Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen.
Prepares side dishes accordingly.
Receives and properly stores orders.
Checks temperatures with Cook before food is served and assists Cook as needed when plating food.
Researches and understands sufficiently diets and allergies.
Disposes of waste properly and cleans all utensils and equipment after use.
Uses the Three Sink Method to clean dishes as appropriate.
Operates dish machine properly and records dish machine temperatures.
Cleans dishwashing area after use.
Labels and dates all items put in inventory.
Actively listens to customers concerns, but does not bend departmental policies.
Reports complements, complaints, and concerns to supervisor.
Education
High School Diploma or GED preferred
Experience
Previous food service experience and/or training preferred
Qualifications
Must be 16 years of age.
Ability to perform on-the-job training required.
Ability to do simple calculations and record keeping required.
Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.
Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.
Ability to communicate effectively with all levels of staff and patients required.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

  • A Zero-Deductible Health Plan
  • Dental and vision insurance
  • Generous Paid Time Off
  • Tuition Assistance
  • Retirement Savings Match
  • A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
  • Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

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About Valley Health

Sourced by ZipRecruiter

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home. A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.x

Industry

Health and personal care stores

Company size

5,001 - 10,000 Employees

Headquarters location

Winchester, VA, US

Social media

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