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Patient Service Associate Jobs in Norfolk, VA (NOW HIRING)

Sentara Healthcare

Patient Dining Associate

Suffolk, VA · On-site

$16.25 - $20.50/hr

Sentara Obici Hospital is hiring a Patient Dining Associate The Patient Dining Associate is ... Communicates patient food issues/concerns and needs to Food & Nutrition Services, and interacts ...

Sentara Health

Patient Service Coordinator

Norfolk, VA

$10K/mo

As a Patient Service Coordinator with the DCC , you build relationships with patients, physicians ... For positions that are available as remote work, Sentara Health employs associates in the following ...

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Patient Service Associate information

See Norfolk, VA salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service associate in Norfolk, VA is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.00 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Norfolk, VA?

The most popular types of Patient Service jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Patient Service Associate jobs?

Cities near Norfolk, VA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,148 per year, or $18.3 per hour.

Patient Dining Associate

Sentara Healthcare

Suffolk, VA • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

Job description

City/State
Suffolk, VA
Work Shift
Rotating
Overview:
Sentara Obici Hospital is hiring a Patient Dining Associate
The Patient Dining Associate is responsible for patient meal service food on assigned units. Communicates patient food issues/concerns and needs to Food & Nutrition Services, and interacts with Nursing in regard to patient nutrition needs or requirements. Assist dietitian with monitoring of patients on NPO, clear liquid and full liquid diets and records food intake for patients on intake analysis. React accurately and effectively to all changes to ensure efficient timing of services and accuracy of physician's ordered modified diets. Familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Responsible for patient satisfaction on assigned units.
Education
  • HS Diploma or Equivalent GED (Preferred)

Certification/Licensure
  • Certified Food Service Handler's Card (Required)

Experience
  • Previous customer service or restaurant experience (Preferred)

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Obici Hospital, a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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