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Patient Service Associate Jobs in Virginia Beach, VA

Sentara Healthcare

Patient Dining Associate

Elizabeth City, NC · On-site

$16.25 - $20.50/hr

Customer Service experience required Patient Dining Associates are responsible for patient meal service food on assigned units. Communicates patient food issues/concerns and needs to Food & Nutrition ...

Sentara Health

Patient Service Coordinator

Norfolk, VA

$10K/mo

As a Patient Service Coordinator with the DCC , you build relationships with patients, physicians ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Sentara Healthcare

Patient Dining Associate

Suffolk, VA · On-site

$16.25 - $20.50/hr

Sentara Obici Hospital is hiring a Patient Dining Associate The Patient Dining Associate is ... Communicates patient food issues/concerns and needs to Food & Nutrition Services, and interacts ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Virginia Beach, VA

Patient Service Associate information

See Virginia Beach, VA salary details

$12

$17

$23

How much do patient service associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service associate in Virginia Beach, VA is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.62 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Virginia Beach, VA?

The most popular types of Patient Service jobs in Virginia Beach, VA are:

What cities near Virginia Beach, VA are hiring for Patient Service Associate jobs?

Cities near Virginia Beach, VA with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Virginia Beach, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,417 per year, or $18 per hour.

Patient Service Coordinator

Sentara Healthcare

Norfolk, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

497th of 898 rated healthcare providers

Job description

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara Dedicated Care Center - Internal Medicine - Concierge Practice is now hiring a full-time Patient Service Coordinator in Norfolk, VA!
Hours
Monday - Friday, dayshift.
Overview
What makes the Dedicated Care Center unique? We are Sentara's only internal medicine concierge practice. We pride ourselves in being able to dedicate more time to spend with our patients by having smaller panel sizes. We offer weekday office hours (which means no weekends),potential for staff to earn monthly incentives and each staff member has their own personal office!
As a Patient Service Coordinator with the DCC, you build relationships with patients, physicians and co-workers by providing "world class" service and would be the first point of contact/ ambassador for concierge patients. Utilize sales skills to retain patients within the practice. Maintain superior patient-provider relationships with the highest quality of care coordination and provide service that ensures patients' needs are met and expectations are exceeded. Continuously work to improve quality efficiency & service in all areas of practice with attention to balancing health related and financial conversations to keep copays and membership fees up to date. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
Education
  • HS Diploma (Required)

Experience
  • Healthcare experience (Required)

Keywords: Patient Service Coordinator, Talroo-Allied Health, Medical Office
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

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