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Patient Service Associate Jobs in Michigan (NOW HIRING)

CMU Health

Patient Services Associate | Full-Time

Saginaw, MI · On-site

$15.75 - $20/hr

We're hiring a Patient Services Associate to join our front-line team and we offer competitive pay and outstanding benefits. Why Join Us? At CMU Medical Education Partners, we recognize that our ...

Compass Group

PATIENT SERVICE SHIFT LEAD

Detroit, MI · On-site

$20/hr

We asked some of our associates why they love working for Touchpoint. Click here to see what they said! Job Summary Patient Services Leads are responsible to coordinate patient meal service and ...

R1

Patient Service Representative

Hancock, MI · On-site

$16 - $21.10/hr

... real-world service to create exceptional patient experiences. As a Patient Registration ... Our associates are given the chance to contribute, think boldly, and create meaningful work that ...

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Patient Service Associate information

See Michigan salary details

$11

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How much do patient service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient service associate in Michigan is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Michigan?

The most popular types of Patient Service jobs in Michigan are:

What cities in Michigan are hiring for Patient Service Associate jobs?

Cities in Michigan with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,365 per year, or $16.5 per hour.

Patient Services Associate | Full-Time

CMU Health

Saginaw, MI • On-site

$15.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Are you a reliable, detail-oriented professional with a passion for helping others? Do you want to work in a supportive environment where your contributions directly impact patient care?We're hiring a Patient Services Associate to join our front-line team and we offer competitive pay and outstanding benefits.

Why Join Us?

At CMU Medical Education Partners, we recognize that our employees are our greatest asset.

That's why we offer

  • Health, dental, vision insurance available on day one
  • Generous paid time off and holidays
  • Retirement Options
  • Supportive, team-based work environment

What You'll Do

As a Patient Services Associate, you'll serve as the first point of contact for patients and visitors, providing top-tier administrative and operational support.

  • Greeting and directing patients with professionalism and warmth
  • Scheduling appointments and making reminder calls
  • Accurately registering and updating patient information in the EMR system
  • Assisting with phone inquiries and triaging calls
  • Managing medical records, scanning documents, and ensuring confidentiality
  • Supporting compliance with HIPAA and organizational privacy standards

What You'll Bring

Required

  • High school diploma or equivalent
  • Familiarity with medical terminology
  • Excellent attention to detail and organizational skills
  • Strong communication skills and multicultural sensitivity
  • Proficiency with computers and ability to learn scheduling systems

Preferred

  • Prior experience in a medical office or healthcare setting
  • Experience in a multi-specialty clinic environment

Ready to Make a Difference?

Join a team that values compassion, collaboration, and accountability. Whether you're experienced or looking to grow in the healthcare field, this is your opportunity to contribute to meaningful patient care in a fast-paced clinical setting.

CMU is an AA/EO institution, providing equal opportunity to all individuals, including minorities, females, veterans, and persons with disabilities.