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Patient Service Associate Jobs in Indiana (NOW HIRING)

Franciscan Health

Food Service Associate 1-3

Dyer, IN · On-site

$14 - $18/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Franciscan Health

Lead Food Service Associate, 1.0

Lafayette, IN · On-site

$13.50 - $17.50/hr

Our mission is to ensure that every patient receives the highest quality of care through innovation ... Ability to perform all food service associate duties. * Assist in maintaining diet office software ...

Franciscan Alliance

Food Service Associate 1-3

Dyer, IN

$14 - $18/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Franciscan Health

Food Service Associate I, 1.0

Munster, IN · On-site

$13.75 - $17.75/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Franciscan Alliance

Food Service Associate 1, 1.0

Lafayette, IN · On-site

$13.50 - $17.50/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Franciscan Health

Food Service Associate 1, 1.0

Lafayette, IN · On-site

$13.50 - $17.50/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Compass Group

PATIENT SERVICES LEAD

Anderson, IN · On-site

$19/hr

Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the health ...

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Patient Service Associate information

See Indiana salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for patient service associate in Indiana is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.66 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Indiana? The most popular types of Patient Service jobs in Indiana are:
What cities in Indiana are hiring for Patient Service Associate jobs? Cities in Indiana with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,518 per year, or $18 per hour.
Food Service Associate I, PRN

Food Service Associate I, PRN

Franciscan Health

Indianapolis, IN • On-site

$13.50 - $17.50/hr

Part-time

Posted 6 hours ago

Franciscan Health rating

6.8

Company rating: 6.8 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

492nd of 884 rated healthcare providers

Job description

Franciscan Health Indianapolis Campus
8111 S Emerson Ave Indianapolis, Indiana 46237
Among Franciscan Health, our Food Service Associate I assembles, serves, and delivers, food and supplies to patient care areas while following all regulatory standards for food safety. The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
  • Clean, maintain, and assemble equipment ensuring proper usage.
  • Practice good handwashing and personal hygiene, including wearing clean uniforms, covering hair, and using gloves properly.
  • Prepare, assemble and deliver food and supplies on time and according to lists or tallies, as needed.
  • Record food and refrigeration temperatures accurately, including in kitchens and within units where there are patient refrigerators.
  • Serve food according to food regulatory standards for temperature, in the correct portion and presented in an attractive manner.
  • Store equipment and supplies according to standards.
  • Transport or store food safely, including covering, dating, and labeling foods.

QUALIFICATIONS
  • Preferred High School Diploma/GED
  • 1 year Healthcare or Hospitality Preferred
  • 1 year Food Service - Institutional Preferred
  • 1 year Customer Service Preferred
  • Food Handler Certification - ServSafe while working in Illinois required
  • Food Handler Certification - ServSafe while working in Indiana preferred

TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

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