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Patient Service Associate Jobs in Gary, IN (NOW HIRING)

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Patient Service Associate information

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$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient service associate in Gary, IN is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.58 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Gary, IN are hiring for Patient Service Associate jobs? Cities near Gary, IN with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Patient Services Associate - Child Guidance Center, Stamford- Full Time - Bilingual (English & Sp...

Patient Services Associate - Child Guidance Center, Stamford- Full Time - Bilingual (English & Sp...

Community Health Center (CT)

Chicago, IL

$17.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Description Summary:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

ROLE AND RESPONSIBILITIES

Patient experience:

  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate
  • Review schedules daily to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Reconcile patient visits daily

Insurance:

  • Verify active insurance coverage and status and update information as necessary
  • Collect patient payments, balances and copays
  • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance

Phones:

  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

  • Consistently ensure and maintain patient confidentiality

Other:

  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
  • Supports manager in monitoring inventory of supplies for the office
  • Meet and exceed assigned individual and departmental goals
  • Other duties and projects as assigned

QUALIFICATIONS

  • Associates degree, medical office or medical assistant degree required
  • Bilingual skills, Spanish speaking, Required
  • Exceptional customer service skills
  • Excellent Verbal and written communication skills
  • Proven ability to multi task
  • Problem Solving and critical thinking skills
  • Excellent organizational skills
  • Healthcare experience in Medical, Dental, or Behavioral Health preferred
  • Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  • Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
  • Minimal physical effort. Must be able to operate computer and telephone continuously
  • Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

  • For Health & Wellness
    • Medical plans with Health Spending and Flexible Spending Accounts
    • Health Reimbursement Arrangement Accounts
    • Dental and Vision Plans
    • Wellness Incentive Program
    • Life and Disability Insurance
    • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
  • For Financial Success
    • 403(b) plan with a discretionary company match after 1 year of employment.
  • For Great Work Life Balance:
    • Paid time off
    • Paid Parental Leave
    • Paid holidays
    • Employee Assistance Programs
  • For Professional and Educational Advancement
    • Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information:

Location:

CGC - Child Guidance Center of Southern CT - Shippan Ave

City:

Stamford

State:

Connecticut

Time Type:

Full time

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