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Patient Service Associate Jobs in New Castle, IN

Compass Group

PATIENT SERVICES LEAD

Anderson, IN · On-site

$19/hr

Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the health ...

Compass Group

PATIENT SERVICES LEAD

Anderson, IN · On-site

$19/hr

Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the health ...

R1

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that ... Not only does that drive customer success and improve patient care, but that same enthusiasm is ...

R1

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Our associates are given the chance to contribute, think boldly and create meaningful work that ... Not only does that drive customer success and improve patient care, but that same enthusiasm is ...

R1 RCM

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

... patient registration. • Routes written communications as appropriate. • Communicates with ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

Ascension

Patient Care Tech Float

Anderson, IN · On-site

$15.25 - $20.75/hr

Protect patient safety by assisting with careful movement, positioning, and transfers to prevent ... associate experience grounded in service, growth, care and connection. We empower our 97,000 ...

R1

Patient Customer Service Representative

Anderson, IN

$14.50 - $18.99/hr

Determines work priorities on assigned shifts. Assist with supporting associates on new procedures and duties to be performed.Performs other duties as assigned by Patient Access Manager or Team Lead ...

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Patient Service Associate information

See New Castle, IN salary details

$11

$17

$22

How much do patient service associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient service associate in New Castle, IN is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.65 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near New Castle, IN are hiring for Patient Service Associate jobs?

Cities near New Castle, IN with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in New Castle, IN as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 30% Part Time, and 9% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $35,611 per year, or $17.1 per hour.

Associate Patient Access Rep - Fortville/Pendleton Float

Community Health Network

Pendleton, IN • On-site

$16.50 - $20.75/hr

Other

Posted 6 days ago

Community Health Network rating

7.6

Company rating: 7.6 out of 10

Based on 235 frontline employees who took The Breakroom Quiz

191st of 893 rated healthcare providers

Job description

Associate Patient Access Rep - Fortville/Pendleton Float

Job Ref 2604487 Category Administrative & General Support Job Family Administrative / Secretarial Department Fam Med Care-Fortville Schedule Per Diem Facility Community Physician Network Fortville

545 Vitality Dr Fortville, IN 46040 United States

Shift Day Job Hours As Needed PRN Position to work at Pendleton and Fortville locations Mon-Fri; No set hours, but can work up to 40 hours per week

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn't do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

  • High School Diploma or GED High School diploma or GED equivalent (Required)
  • 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
  • Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
  • Completes Admissions, Discharges, and Transfers in a timely manner when applicable
  • Ability to monitor and perform all patient hospital and/or ambulatory movement
  • Utilizes EPIC work queue to pre-register scheduled patients
  • Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
  • Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
  • Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
  • Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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