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Patient Service Associate Jobs in Indiana (NOW HIRING)

Baptist Health

Room Service Associate FT

New Albany, IN · On-site

The Room Service Associate will provide basic information to a patient regarding their physician prescribed diet and will alert the patient's Clinical Dietitian and/or Nurse when further education or ...

Baptist Health

Room Service Associate FT

New Albany, IN · On-site

The Room Service Associate will provide basic information to a patient regarding their physician prescribed diet and will alert the patient's Clinical Dietitian and/or Nurse when further education or ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Carmel, IN · On-site

$15.50 - $20.25/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Carmel, IN · On-site

$15.50 - $20.25/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

HHC

Room Service Associate

Indianapolis, IN · On-site

FLSA Status Non-Exempt Job Role Summary The Room Service Associate is responsible for essential tasks associated with patient meal service including: tray assembly on the room service line, tray and ...

Franciscan Alliance

Food Service Associate I

Lafayette, IN

$13.50 - $17.50/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Franciscan Health

Food Service Associate I

Lafayette, IN · On-site

$13.50 - $17.50/hr

The Food Service Associate I, also, assists with sanitizing areas and cleaning kitchen utensils ... Our mission is to ensure that every patient receives the highest quality of care through innovation ...

Indiana University Health

RCS Associate

Bloomington, IN

$15.75 - $20/hr

Includes scheduling, handling patient inquiries, registration, insurance verification, financial counseling/individual solutions, and customer service. At least one year of experience in hospital or ...

Indiana University Health

RCS Associate

Bloomington, IN · On-site

$15.75 - $20/hr

Includes scheduling, handling patient inquiries, registration, insurance verification, financial counseling/individual solutions, and customer service. • At least one year of experience in hospital ...

HHC

Room Service Associate - PRN

Indianapolis, IN

FLSA Status Non-Exempt Job Role Summary The Room Service Associate PRN is responsible for essential tasks associated with patient meal service including: tray assembly on the room service line, tray ...

Indiana University Health

RCS Associate

Fort Wayne, IN · Hybrid

$15.50 - $19.75/hr

Onsite location is the closest Revenue Cycle Services building near you. Hours are Mon-Fri from 8a ... Requires working knowledge of patient registration and financial clearance. Requires a high level ...

Indiana University Health

RCS Associate

Fort Wayne, IN · On-site

$15.50 - $19.75/hr

Onsite location is the closest Revenue Cycle Services building near you. Hours are Mon-Fri from 8a ... knowledge of patient registration and financial clearance. • Requires a high level of ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Indiana

Patient Service Associate information

See Indiana salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for patient service associate in Indiana is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.66 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Indiana? The most popular types of Patient Service jobs in Indiana are:
What cities in Indiana are hiring for Patient Service Associate jobs? Cities in Indiana with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,518 per year, or $18 per hour.
Patient Service Representative - Dental

Patient Service Representative - Dental

NORTHSHORE HEALTH CENTERS

Crown Point, IN • On-site

$16.50 - $21/hr

Other

Re-posted 16 days ago

Job description

Summary/Objective
The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments while providing excellent customer service.
Essential Functions
  • Greets patients and visitors in a cordial and friendly manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience.
  • Follow HIPAA policy guidelines at all times ensuring protection of confidential information.
  • Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for release of patient medical records.
  • Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable.
  • Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy.
  • Submit prior-authorization request through insurance company if needed based on specialty/department
  • Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of visit, and collects on any past due balances.
  • Checks out patients and schedules follow-up visit, as required, using appropriate scheduling template guidelines, to allow ample time for providers to perform quality patient care.
  • Communicates patient wait times with patients, and if excessive, gives other options for patients to pursue.
  • Educates patients on all services that are provided at NorthShore.
  • Balances money collected for patient services at the end of the work day, to ensure that all funds collected are allocated properly.
  • Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction.
  • Attends meetings and training sessions as required.
  • Maintains a working knowledge of practice policies and procedures.
  • Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature.

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.
Competencies
  • Planning and strategic foresight
  • Responsible Decision Making
  • Integrity and accountability
  • Innovation and creativity
  • Adaptive and flexible
  • Leadership, teamwork, and conflict resolution
  • Professionalism and work ethic
  • Empathy

Work Environment
Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.
Travel
Travel outside of Northshore locations will be rare for this position.
Role Qualifications
  • Must be at least 18 years of age
  • Must have reliable transportation
  • High school diploma or equivalent

Preferred Experience Requirements
Two years of experience working within a healthcare setting.
Minimum Education Requirements
High school diploma or equivalent
Preferred Education Requirement
Associate's degree in business, or healthcare related studies
Required Skills
  • Ability to analyze situations and solve problems at strategic and tactical levels
  • Excellent interpersonal and customer service skills
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
  • Practiced at organization and planning
  • Employ Critical thinking and problem solving
  • Maintains composure and operates with emotional intelligence
  • Ethical reasoning and decision-making
  • Strong attention to detail
  • Receptive and responsive to feedback
  • Excellent verbal and written communication skills
  • Time management, prioritization, and sense of urgency
  • Proficient with Microsoft Office Suite or related software

Physical Requirements
While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

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