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Patient Service Associate Jobs in Florida (NOW HIRING)

COVID TEST FL

Patient advisor

Ocala, FL · On-site

$14 - $16/hr

* Drives customer service initiatives and owning the customers experience. * Responds to patient questions/ concerns * educate customer on current testing products and general knowledge pertaining to ...

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Patient Service Associate information

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$9

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How much do patient service associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for patient service associate in Florida is $14.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.43 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Florida? The most popular types of Patient Service jobs in Florida are:
What cities in Florida are hiring for Patient Service Associate jobs? Cities in Florida with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Patient Service Specialist - Patient Access Management

Patient Service Specialist - Patient Access Management

Health First

Rockledge, FL • On-site

$14.25 - $19.50/hr

Full-time

Medical, Vision

Posted 12 days ago

Health First rating

7.5

Company rating: 7.5 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

232nd of 884 rated healthcare providers

Job description

Job Requirements
POSITION SUMMARY
The Health First Medical Group (HFMG) Patient Service Specialist is tasked with connecting with new patients referred to the practice, ensuring all patient intake forms are completed, and schedule the new patient for their office visit and any treatment.
PRIMARY ACCOUNTABILITES
  • Schedules and pre-registers all modalities at HFMG facilities by phone, fax and electronic orders.
  • Ensures all information is complete, legible and correctly signed by physician or required scripts prior to scheduling procedures.
  • Verifies patient insurance information obtained on all patient accounts containing insurance information.
  • Engages in phone calls with patients about the following: referral for services, verifying responsible party and review of insurance coverage to attain consent to treat.
  • Provides superior customer service by leveraging HF I-CARE Values.
  • Delivers registration and other job accountabilities to meet all patient and family needs and accommodations.
  • Maintains successful relations with other Patient Business Services (PBS) areas, Health First Associates and provider offices.
  • Offers and delivers financial counseling to patients and families, including but not limited to price estimates and quotes, point of service collections - copays, deductibles and coinsurance.

Work Experience
MINIMUM QUALIFICATIONS
  • Education: High School Diploma or equivalent.
  • Work Experience: Two (2) years or more experience in a medical office environment.
  • Licensure: None
  • Certification: None
  • Skills/Knowledge/Abilities:
  1. Strong customer service skills including service recovery techniques, medical terminology, along with proficient typing skills.
  2. Extremely organized and efficient with outstanding attention to detail.
  3. Working in multiple healthcare application systems: Electronic Medical Records (EMRs), iKnowMed, Aria, EPIC, etc.

PREFERRED QUALIFICATIONS
  • Education: Associate's degree in relevant field.
  • Work Experience: Previous experience working in at least three (3) different clinical specialty practice settings.

PHYSICAL REQUIREMENTS
  • Majority of time involves sitting or standing; occasional walking, bending, stooping.
  • Long periods of computer time or at workstation.
  • Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
  • Communicating with others to exchange information.
  • Visual acuity and hand-eye coordination to perform tasks.
  • Workspace may vary from open to confined; on-site.
  • May require travel to various facilities within and beyond the county perimeter; may require use of personal vehicle.

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Full-Time
Shift Times : 800am430pm
Paygrade : PG-PG-PG-24

What Health First employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Health First

Sourced by ZipRecruiter

Health First has been providing quality care to Brevard county residents for over 23 years. Health First delivers healthcare services throughout Brevard County with a network comprised of 4 hospitals with 868 beds, a health plan, and outpatient/wellness services including diagnostics, home health care, sleep centers, fitness facilities, pharmacy, cardiac rehabilitation, physical therapy, aging services, a hospice program, and bone/wellness center.

Industry

Health care and social assistance and medical equipment and supplies manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Rockledge, FL, US

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