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Patient Service Manager Jobs in Florida (NOW HIRING)

DermCare Management

Patient Service Representative

Doral, FL · On-site

$16.25 - $20.50/hr

Communicate effectively with providers, clinical staff, management, and the call center to support efficient patient flow. * Perform additional administrative and patient service responsibilities as ...

2020 Companies

Patient Service Specialist

Sarasota, FL · On-site

$15 - $20.75/hr

... care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are ... As the Patient Services Specialist, you are responsible for providing administrative and general ...

Oneoncology

Patient Service Specialist

Sarasota, FL

$15.75 - $21.50/hr

... care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are ... As the Patient Services Specialist, you are responsible for providing administrative and general ...

GenesisCare

Patient Service Specialist

West Palm Beach, FL · On-site

$15.75 - $21.50/hr

Patient Services Specialist At GenesisCare we want to hear from people who are as passionate as we ... Document management Qualifications * High School Diploma or equivalent * Demonstrated ability in an ...

Oneoncology

Patient Service Specialist

Sarasota, FL

$15.75 - $21.50/hr

... care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are ... As the Patient Services Specialist, you are responsible for providing administrative and general ...

Usagenesiscare

Patient Service Specialist

West Palm Beach, FL · On-site

$15.75 - $21.50/hr

Patient Services Specialist West Palm Beach, FL About GenesisCare: Our purpose is to design care ... Document management Qualifications * High School Diploma or equivalent * Demonstrated ability in an ...

Oneoncology

Patient Service Specialist

Boca Raton, FL

$15.50 - $21/hr

... care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are ... As the Patient Services Specialist, you are responsible for providing administrative and general ...

2020 Companies

Patient Service Specialist

Boca Raton, FL · On-site

$15.25 - $21/hr

... care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are ... As the Patient Services Specialist, you are responsible for providing administrative and general ...

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All JobsPatient Service JobsPatient Service Manager JobsPatient Service Manager Jobs in Florida

Patient Service Manager information

See Florida salary details

$22.4K

$49.4K

$83.7K

How much do patient service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for patient service manager in Florida is $49,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a patient service manager do?

A Patient Service Manager oversees the delivery of services to patients within a healthcare facility, ensuring their needs are met efficiently and compassionately. They are responsible for managing staff, optimizing patient flow, addressing complaints, and improving the overall patient experience. Additionally, they often collaborate with medical and administrative teams to implement policies and maintain high standards of care. Their goal is to create a positive environment for patients while supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a patient service manager?

To thrive as a Patient Service Manager, you need a solid background in healthcare administration, patient relations, and organizational management, often supported by a bachelor's degree in healthcare or business administration. Familiarity with electronic health record (EHR) systems, patient scheduling software, and knowledge of healthcare compliance regulations are typically required. Outstanding communication, problem-solving, and leadership skills set exceptional candidates apart, enabling them to manage teams and resolve patient concerns effectively. These skills are crucial for ensuring seamless patient experiences, operational efficiency, and regulatory compliance within healthcare facilities.

How does a patient service manager typically collaborate with clinical and administrative staff to enhance patient care?

A Patient Service Manager works closely with both clinical teams, such as nurses and physicians, and administrative personnel to ensure a seamless patient experience. They facilitate communication between departments, coordinate patient scheduling, and address any concerns or feedback from patients to improve service quality. By fostering teamwork and implementing efficient processes, Patient Service Managers help create a supportive environment that prioritizes patient satisfaction and operational excellence.

How hard is it to become a patient service manager?

Becoming a patient service manager typically requires a combination of relevant experience in healthcare or customer service, often 3-5 years, and strong leadership and communication skills. Many employers prefer candidates with a background in healthcare administration or related certifications, such as a Certified Medical Manager (CMM), and familiarity with healthcare management software. The role may also require a bachelor's degree in healthcare administration, management, or a related field.

What are the most commonly searched types of Patient Service jobs in Florida?

The most popular types of Patient Service jobs in Florida are:

What cities in Florida are hiring for Patient Service Manager jobs?

Cities in Florida with the most Patient Service Manager job openings:

Patient Service Manager jobs near you
Infographic showing various Patient Service Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,384 per year, or $23.7 per hour.

Patient Service Manager

North Florida Surgeons, P.A.

Fort Walton Beach, FL

Full-time

Re-posted 23 days ago

Job description

Position Summary
The Patient Service Manager is responsible for overseeing all front-end patient access and support operations across the organization, including reception, scheduling, call center, patient intake, referrals, and administrative workflow functions. This leadership role is responsible for driving operational efficiency, enhancing the patient experience, improving workflow processes, and ensuring consistent performance standards across all patient service teams.
The Patient Service Manager serves as a key operational leader who combines healthcare operations knowledge, leadership experience, analytics, and EMR expertise to support data-driven decision making and continuous improvement initiatives. This role works closely with physicians, clinical leadership, business office teams, and executive leadership to optimize patient throughput, scheduling efficiency, communication workflows, and overall clinic operations.
This position directly oversees Healthcare Support Specialists, Team Leads, Patient Care Representatives, and other patient access staff.
Location: Orthopaedic Associates – Multiple Locations ( Fort Walton Beach, Destin and Crestview and other offices as needed)
Key Responsibilities
Leadership amp; Team Management
  • Provide direct leadership and oversight for all Patient Service, Reception, and Call Center staff.
  • Recruit, train, mentor, coach, and evaluate team members to ensure high performance and professional development.
  • Establish performance expectations, productivity standards, and accountability measures for all front-end operations.
  • Conduct regular staff meetings, training sessions, and workflow reviews.
  • Foster a culture of teamwork, professionalism, accountability, and exceptional customer service.
  • Address escalated employee and patient concerns in a timely and professional manner.
Operational Oversight
  • Oversee daily front office and patient communication operations to ensure efficient clinic flow and patient access.
  • Monitor scheduling templates, appointment utilization, cancellation rates, wait times, and patient throughput metrics.
  • Optimize provider scheduling workflows to maximize efficiency and patient access.
  • Ensure accurate scheduling, registration, insurance verification, referrals, and authorizations.
  • Collaborate with clinical leadership to improve operational workflows and reduce bottlenecks within the clinic.
  • Maintain standardized workflows and operational consistency across all clinic locations.
  • Assist with implementation and optimization of operational initiatives, policies, and process improvements.
Reporting amp; Analytics
  • Utilize Athenahealth EMR and reporting tools to generate operational reports and dashboards.
  • Monitor KPIs including:
    • Call abandonment rates
    • Scheduling utilization
    • New vs. established patient access
    • Appointment lag times
    • No-show and cancellation rates
    • Patient throughput metrics
    • Front desk productivity metrics
    • Patient satisfaction trends
  • Analyze operational data and make recommendations to leadership for workflow improvements and staffing optimization.
  • Develop and maintain reporting tools that support operational and strategic decision-making.
Patient Experience
  • Ensure a high level of patient satisfaction and service excellence across all patient interactions.
  • Serve as an escalation point for complex patient service concerns and complaints.
  • Promote a patient-first culture focused on professionalism, empathy, communication, and responsiveness.
  • Monitor patient feedback and implement service improvement initiatives.
EMR amp; Technology Management
  • Serve as a super-user and operational resource for Athenahealth EMR workflows.
  • Support training and adoption of scheduling, registration, messaging, and workflow processes within the EMR.
  • Collaborate with leadership and IT teams on workflow optimization and operational system enhancements.
  • Ensure accurate documentation and compliance with organizational standards.
Compliance amp; Administrative Responsibilities
  • Ensure compliance with HIPAA, organizational policies, and healthcare regulations.
  • Maintain confidentiality of patient, employee, and financial information.
  • Assist leadership with budgeting, staffing models, operational planning, and performance improvement initiatives.
  • Support communication and coordination between front office operations, clinical staff, referrals, billing, and executive leadership.
Required Qualifications
  • Bachelor’s degree in Healthcare Administration, Business Administration, Healthcare Management, or related field required.
  • Minimum of 1–3 years of healthcare operations or medical office management experience required.
  • Minimum of 2 years of leadership or supervisory experience in a healthcare setting prefered.
  • Strong working knowledge of medical office workflows, scheduling operations, insurance verification, referrals, and patient access functions.
  • Experience with Athenahealth EMR strongly preferred.
  • Orthopedic or specialty medical practice experience preferred.
  • Strong proficiency with Microsoft Office Suite, reporting tools, and operational analytics.
Skills amp; Competencies
  • Strong leadership and team development skills
  • Excellent communication and interpersonal abilities
  • Data-driven mindset with strong analytical and reporting capabilities
  • Ability to identify workflow inefficiencies and implement operational improvements
  • Strong organizational and problem-solving skills
  • Ability to multitask in a fast-paced healthcare environment
  • Professional demeanor with excellent customer service skills
  • Ability to manage change and lead process improvement initiatives
  • High attention to detail and operational accountability
Work Environment amp; Physical Requirements
  • Primarily office and clinic-based environment.
  • Ability to sit, stand, and walk for extended periods throughout the workday.
  • Occasional travel between clinic locations may be required.
  • Ability to manage multiple priorities and deadlines in a fast-paced healthcare setting.
  • Regular, reliable attendance is essential.

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