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Patient Relations Manager Jobs in Oregon (NOW HIRING)

VDW LLC

Practice Manager

Happy Valley, OR · On-site

This is an excellent opportunity for a motivated healthcare leader with strong experience in dental office management, team leadership, patient relations, and business operations. The ideal ...

Asante

Patient Access Representative 1

Ashland, OR · On-site

$18.09 - $24.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... patient relations, customer satisfaction and Asante's financial solvency. This role is also ... Access Management- preferred * Associate's degree in business, healthcare, or related field ...

Asante

Patient Access Representative 1

Ashland, OR · On-site

$18.09 - $24.88/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... patient relations, customer satisfaction and Asante's financial solvency. This role is also ... Access Management- preferred * Associate's degree in business, healthcare, or related field ...

UNAVAILABLE

Director, Patient Safety

Portland, OR · On-site

$180 - $240/hr

Collaborate with departments such as Risk Management, Legal, Patient Relations, Regulatory Affairs, Infection Control, and Public Safety to strengthen patient safety, institutional transparency, and ...

Good Shepherd Health Care

Risk Coordinator

Hermiston, OR · On-site

$40.86/hr

  • Medical

  • Dental

  • Vision

... and manage patient adverse events, malpractice claims, incident reports, and other indicators of potential patient harm. The Risk Coordinator collaborates with the Patient Relations team to ...

Socket.dev

Director, Patient Safety

Portland, OR · On-site

$120 - $180/hr

Collaborate with departments such as Risk Management, Legal, Patient Relations, Regulatory Affairs, Infection Control, and Public Safety to strengthen patient safety, institutional transparency, and ...

Legacy Health

Risk Manager

Portland, OR

$49.89 - $74.34/hr

In this role, you are an essential link between the Risk Management and Patient Relations teams, working to reduce risk, resolve concerns, and provide the safest and most restorative environment for ...

Legacy Health

Risk Manager

Portland, OR · On-site

$49.89 - $74.34/hr

Overview In this role, you are an essential link between the Risk Management and Patient Relations teams, working to reduce risk, resolve concerns, and provide the safest and most restorative ...

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Patient Relations Manager information

See Oregon salary details

$11.6K

$65.7K

$99.4K

How much do patient relations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for patient relations manager in Oregon is $65,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Oregon?

The most popular types of Patient Relations jobs in Oregon are:

What are popular job titles related to Patient Relations Manager jobs in Oregon?

For Patient Relations Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Oregon look for?

The top searched job categories for Patient Relations Manager jobs in Oregon are:

What cities in Oregon are hiring for Patient Relations Manager jobs?

Cities in Oregon with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,738 per year, or $31.6 per hour.

Patient Relations Specialist

CommonSpirit Health

Roseburg, OR • On-site

Other

Posted 11 days ago

CommonSpirit Health rating

7.0

Company rating: 7.0 out of 10

Based on 533 frontline employees who took The Breakroom Quiz

414th of 887 rated healthcare providers

Job description

Patient Relations Specialist

As a Patient Relations Specialist, you will act as a primary liaison between patients and the hospital, actively listening to concerns and resolving conflicts to ensure seamless, high-quality care.

Every day, you will investigate complaints, interpret facility policies, and collaborate with various departments to address issues before they escalate, while tracking data to identify broader service trends.

To be successful in this role, you will need to manage the formal grievance process, analyze patient satisfaction metrics, and contribute to staff training initiatives focused on improving the overall patient experience.

Responsibilities include:

  • Proactively round with patients to ensure patient and family questions and concerns are addressed, resolving issues recommending solutions to prevent formal complaints.
  • Maintains contact with the complainant throughout the process.
  • Collaborates with managers and medical directors to monitor the progress of complaints, ensuring timely resolution and the completion of all necessary documentation.
  • Maintains a detailed record of complaints and resolutions in the appropriate database; produces standard and ad hoc reports to summarize complaint data for leadership review.
  • Serves as a centralized point-of-contact for receiving incoming phone calls concerning patient and family complaints.

Student loan repayment program offered!

Job Requirements:

Required:

  • Associate's degree in related field
  • Four (4) years of recent customer service work experience

Preferred:

  • Experience in a clinical environment

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the-art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

What CommonSpirit Health employees say

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