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Patient Registration Associate Jobs in Virginia (NOW HIRING)

Chesapeake Regional Healthcare

Registrar III

Chesapeake, VA · On-site

$15.75 - $20.25/hr

Associates degree in healthcare or related field. Knowledge of medical terminology, ICD, and insurance. Experience: * Minimum of two years patient registration experience., * An understanding of ...

Sentara Health

Patient Access Representative

Suffolk, VA · On-site

$10K/mo

... the patient registration process, including: verifying the patient identity and selecting the ... Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification ...

Sentara Healthcare

Patient Access Representative

Hampton, VA · On-site

$16.75 - $21.25/hr

... the patient registration process, including: verifying the patient identity and selecting the ... Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification ...

Sentara Health

Patient Access Representative

Hampton, VA · On-site

$10K/mo

... the patient registration process, including: verifying the patient identity and selecting the ... Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification ...

Sentara Healthcare

Patient Access Representative

Suffolk, VA · On-site

$16.50 - $21/hr

... the patient registration process, including: verifying the patient identity and selecting the ... Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification ...

Sentara

Patient Access Rep I

Woodbridge, VA

$17.25 - $22.25/hr

... the patient registration process, including: verifying the patient identity and selecting the ... Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification ...

Sentara

Patient Access Rep I

Woodbridge, VA · On-site

$10K/mo

... the patient registration process, including: verifying the patient identity and selecting the ... Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification ...

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How much do patient registration associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient registration associate in Virginia is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient registration associate?

To thrive as a Patient Registration Associate, you need accuracy in data entry, familiarity with medical terminology, and at least a high school diploma or equivalent. Proficiency with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Exceptional customer service, active listening, and organizational skills help you effectively assist patients and manage multiple tasks. These skills ensure accurate patient records, smooth front-desk operations, and a positive experience for patients and healthcare staff.

What is the difference between Patient Registration Associate vs Medical Secretary?

AspectPatient Registration AssociateMedical Secretary
CredentialsHigh school diploma or equivalent; some roles may prefer certification in medical office administrationHigh school diploma; certification in medical office administration is a plus
Work EnvironmentFront desk of hospitals, clinics, or healthcare facilitiesAdministrative offices within healthcare settings, supporting medical staff
Primary ResponsibilitiesRegistering patients, verifying insurance, collecting demographic infoScheduling appointments, managing correspondence, handling medical records

The Patient Registration Associate and Medical Secretary roles both operate within healthcare environments, but the former primarily handles patient check-in and insurance verification, while the latter focuses on administrative support for medical staff. Both roles require strong organizational skills and familiarity with healthcare procedures, making them closely related but distinct in daily duties.

What are some common challenges faced by patient registration associates, and how can they be effectively managed?

Patient Registration Associates often encounter challenges such as managing high patient volumes, handling sensitive personal information, and addressing the needs of patients who may be anxious or upset. Effective communication and strong organizational skills are essential for navigating these situations. Additionally, being familiar with electronic health record systems and maintaining a patient-centered approach can help Associates ensure a smooth registration process and build positive interactions with both patients and healthcare teams.

What is a patient registration associate?

Patient Registration Associates are healthcare professionals responsible for collecting and verifying patients' personal and insurance information as they check in for medical appointments or hospital visits. They ensure that all necessary forms are completed, enter data into hospital systems, and may handle initial billing or co-payments. Their role is essential in ensuring smooth administrative processes and accurate patient records, which support efficient care delivery. Patient Registration Associates also answer patient questions and may assist with scheduling follow-up appointments.

What skills are needed for patient registration associate?

A patient registration associate needs strong communication and interpersonal skills to interact effectively with patients and healthcare staff. Attention to detail, organizational abilities, and proficiency with electronic health record (EHR) systems are essential for accurate data entry and documentation. Additionally, basic computer skills, customer service orientation, and the ability to handle sensitive information are important for success in this role.

How to become a patient registration associate?

To become a patient registration associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health record (EHR) systems is often preferred. Some positions may require certification or training in medical terminology or patient privacy regulations.
What are the most commonly searched types of Patient Registration jobs in Virginia? The most popular types of Patient Registration jobs in Virginia are:
What cities in Virginia are hiring for Patient Registration Associate jobs? Cities in Virginia with the most Patient Registration Associate job openings:
Patient Registration Associate jobs near you
Infographic showing various Patient Registration Associate job openings in Virginia as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Registrar III

Chesapeake Regional Healthcare

Chesapeake, VA • On-site

$15.75 - $20.25/hr

Full-time

Re-posted 4 days ago

Chesapeake Regional Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Summary
The Patient Representative III manages patient registration in the Patient Access Department. As the first point of contact for most CRMC patients, this position provides key customer and financial services. This position provides services for pre-registration, payer authorization, registration services, pre and point of service collections, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed. The Registrar III is a mid-level member of the Patient Registration Team and serves as a resource for other staff.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
  • Manages registrations for patients for various hospital services; meets patient access scorecard standards by registering patients in <= 10 minutes maintaining a wait time of <=10 minutes, when applicable (ED registration wait times exempt).
  • Interviews and accurately collects patient information and demographics for various hospital services; meets patient access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection.
  • Uses knowledge to verify and review and coordinates benefits on behalf of patients; meets Patient Access Scorecard expectations for insurance verification rate.
  • Manages payments at point of service, conducts cash receipting, and posts payments; point of service collection expectations are on the patient access scorecard.
  • Assists patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
  • Manages accounts in order to meet Patient Access Scorecard standards of productivity.
  • In addition to daily account authorization reviews, identifies high risk admissions/registrations and obtains completes necessary authorizations and notifications of admissions from patients; meets patient access scorecard standards by reducing denial rates.
  • Assists with training of new staff as well as shares departmental knowledge and provides assistive training with teammates.
  • Manages scanning for the patient medical record as required.
  • Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication. Level of service and demonstrated patient commitment are connected to the patient access scorecard, the patient satisfaction scorecard and patient access department policies.
  • Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA) and patient access department policies and procedures.
  • Demonstrates knowledge of ICD coding requirements and other billing rules.
  • Promotes continuous process and quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings; maintains educational requirement, and participates in new learning opportunities.
  • Demonstrates an awareness of appropriate confidentiality rules and regulations and acts accordingly.
  • Actively participates in service recovery and customer service activities to ensure a superior customer contact.
  • Attend required hospital-wide orientations, meetings, and in-services
  • Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
  • Assist in obtaining authorizations
  • Other duties as assigned.

Supervisory Responsibilities
Reports to: Department Supervisor, Manager, or Director
Supervises: N/A
Responsibilities: N/A
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High School Diploma: Revenue Cycle Certified Representative (RCCP 1) or Certified Healthcare Access Associate (CHAA) or equivalent Revenue Cycle Professional Certification required within 24 months
Preferred Education: Associates degree in healthcare or related field. Knowledge of medical terminology, ICD, and insurance.
Experience:
  • Minimum of two years patient registration experience.,
  • An understanding of financial and insurance information. Collections experience desired.
  • Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Accurate data entry skills and ability to use basic computer hardware. Experience with a Windows environment or experience using multiple software/computer applications at the same time.

Certificates, Licenses, Registrations
N/A
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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