ZipRecruiter

Log In

1

Patient Navigator Jobs in Rochester, NY (NOW HIRING)

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Patient Care Navigator Location: Rochester, NY Reports to: Nurse Practice Manager About Town Square Health Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind ...

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Patient Care Navigator Location: Rochester, NY Reports to: Nurse Practice Manager About Town Square Health Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind ...

lri

Family Support Navigator

Rochester, NY

$21.63/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Liberty Resources is currently seeking a Full Time Family Support Navigator in Rochester, NY. Our employees have passion around the services they provide and our corporate values of excellence and ...

Liberty Resources

Family Support Navigator

Rochester, NY · On-site

$21.63/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Liberty Resources is currently seeking a Full Time Family Support Navigator in Rochester, NY. Our employees have passion around the services they provide and our corporate values of excellence and ...

UK St Claire

Navigator I

Pavilion, NY · On-site

$18.75 - $24.50/hr

Job Summary The Navigator I assists patients and family members through the diagnosis, treatment ... Supports patient and family by providing education, advocacy, addressing psychosocial needs, and ...

previous pagenext page

Showing results 21-40

All JobsPatient Navigator JobsPatient Navigator Jobs in Rochester, NY

Patient Navigator information

See Rochester, NY salary details

$13

$24

$38

How much do patient navigator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient navigator in Rochester, NY is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.87 per hour, depending on experience, location, and employer.

What qualifications do you need to be a patient navigator?

To become a patient navigator, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or certifications in healthcare or social services. Strong communication, organizational skills, and knowledge of healthcare systems are essential, and some positions may require experience in medical settings or relevant certifications such as Certified Patient Navigator (CPN).

What is a patient navigator?

Patient Navigators are professionals who guide patients through the healthcare system, helping them overcome barriers to care and access the services they need. They provide support by coordinating appointments, assisting with insurance issues, and connecting patients with community resources. Patient Navigators often work with individuals facing complex medical diagnoses or those who may have difficulty understanding healthcare processes. Their goal is to improve outcomes by ensuring patients receive timely and appropriate care while reducing stress and confusion.

What are the key skills and qualifications needed to thrive as a patient navigator, and why are they important?

To thrive as a Patient Navigator, you need a solid understanding of healthcare systems, patient advocacy, and care coordination, often supported by a degree in health sciences or social work. Familiarity with electronic health records (EHR), case management software, and basic medical terminology is typically required. Excellent communication, cultural competency, and problem-solving skills help Patient Navigators build trust and effectively guide patients through complex healthcare processes. These skills are crucial for ensuring patients receive timely care, reducing barriers, and improving overall health outcomes.

What does a patient navigator do?

As a patient navigator, sometimes referred to as a patient advocate, your responsibilities are to help coordinate a patient’s experience in the healthcare system. You plan care goals for patients, support and educate them about treatment options, help them understand referrals, assist with admissions and discharge paperwork, and advocate for them to ensure they receive the highest quality care. Patient navigators work for community health organizations, hospitals, and insurance providers. Some are full-time employees, while others are volunteers or freelancers.

How does a patient navigator typically collaborate with healthcare teams to support patient care?

Patient Navigators work closely with multidisciplinary healthcare teams, including physicians, nurses, social workers, and administrative staff, to ensure patients receive coordinated and comprehensive care. They act as a bridge between patients and providers, helping to clarify medical information, schedule appointments, and address barriers to care such as transportation or insurance issues. Regular communication and teamwork are essential, as Patient Navigators often attend care plan meetings and relay critical updates to both patients and healthcare professionals. This collaborative environment helps improve patient outcomes and overall satisfaction with the healthcare experience.

What is the difference between Patient Navigator vs Medical Assistant?

AspectPatient NavigatorMedical Assistant
CredentialsCertifications often include Certified Patient Navigator (CPN) or similarCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHospitals, clinics, community health programsDoctor's offices, clinics, outpatient facilities
Employer & IndustryHealthcare providers, hospitals, community organizationsMedical practices, outpatient clinics, hospitals
Primary RoleAssist patients in navigating healthcare systems, providing education and supportPerform clinical and administrative tasks, assist with patient care

While both roles work within healthcare settings, Patient Navigators focus on guiding patients through healthcare processes and resources, whereas Medical Assistants handle clinical tasks and administrative support. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Navigator jobs

What are the most commonly searched types of Patient Navigator jobs in Rochester, NY?

The most popular types of Patient Navigator jobs in Rochester, NY are:

What are popular job titles related to Patient Navigator jobs in Rochester, NY?

For Patient Navigator jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Patient Navigator jobs?

Cities near Rochester, NY with the most Patient Navigator job openings:

Patient Navigator jobs near you
Infographic showing various Patient Navigator job openings in Rochester, NY as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution, with an average salary of $50,016 per year, or $24 per hour.

Patient Care Navigator

Town Square Health

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

 Patient Care Navigator

Location: Rochester, NY
Reports to: Nurse Practice Manager 
About Town Square Health

Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team!

The Opportunity

This is not a traditional medical assistant or LPN role.

As a TSH Navigator, you’ll be a vital member of our care team; a trusted partner and advocate for a dedicated panel of patients throughout their healthcare journey. You’ll go beyond the standard duties of a medical assistant to build real relationships, learn each patient’s individual needs, and ensure their care is well-coordinated and genuinely personal.

You will be the primary point of contact for your patients–whether in the clinic, or between visits. Patients will count on you to answer questions, coordinate appointments, address concerns, and connect them with the right resources at the right time.

You’ll have the opportunity to:

  • Serve as a consistent, trusted guide for a panel of Medicare patients
  • Bridge clinical care and community resources to remove barriers for patients
  • Help define what seamless, proactive, patient-centered care looks like as we scale
  • Be part of building something new–a care model designed from the ground up to do better

What You’ll Do

You’ll be at the intersection of clinical excellence and patient advocacy, blending hands-on medical assistant duties with proactive care coordination. This isn’t just about rooming patients and collecting vitals–it’s about knowing your patients, anticipating their needs, and making sure nothing falls through the cracks. 

Patient Care & Clinical Support

  • Greet, check in, and room patients; update demographic, pharmacy, and billing information
  • Take and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for exams
  • Conduct laboratory procedures including point-of-care testing, specimen collection, and processing

Care Coordination & Navigation

  • Serve as the primary point of contact for a dedicated patient panel
  • Communicate with patients to support follow-up, answer questions, and coordinate care
  • Coordinate referrals, specialty appointments, and medical records; support patients in addressing social determinants of health

Who You Are

You’re a natural connector. You’re energized by building relationships and making sure patients don’t fall through the cracks. You combine strong clinical skills with genuine empathy and aren’t afraid to go the extra mile to make a patient’s experience smoother. You bring high emotional intelligence, sound judgment, and a solutions-oriented mindset to everything you do.

Most importantly, you believe healthcare can be better, and you want to be part of the team proving it.

Required Qualifications

This role is open to qualified candidates credentialed as a Medical Assistant (MA) or Licensed Practical Nurse (LPN).
 

Medical Assistant (MA)

  • Graduation from an accredited medical assistant program
  • Medical assistant certification (as required by state)
  • High school diploma or equivalent
  • Phlebotomy skills
  • Current CPR or BLS certification

Licensed Practical Nurse (LPN)

  • Active, unrestricted LPN license in the state of practice
  • Graduation from an accredited practical nursing program
  • Current CPR or BLS certification
  • Phlebotomy skills 

Skills and Knowledge

  • Excellent judgment and critical thinking skills with a willingness to problem-solve
  • High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
  • Effective communicator with the ability to engage patients across diverse backgrounds and needs
  • Familiarity with healthcare systems, community resources, and care coordination practices
  • Mission-driven, collaborative mindset and a passion for improving the patient experience

What We Offer

  • Competitive hourly rate of $20–$25, based on professional certification and depth of experience
  • Eligibility for incentive bonuses based on positive patient outcomes and clinic performance
  • Consistent schedule
  • Comprehensive benefits package (medical, dental, vision, 401K)
  • Opportunity to build something from the ground up
  • Direct impact on patient care and outcomes
  • High visibility and influence in a growing organization
Equal Opportunity Employer

Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.


 

Powered by JazzHR

zhfrdh34Hh