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Patient Navigator Jobs in Rochester, NY (NOW HIRING)

Silver Cross Hospital

Patient Navigator

Pavilion, NY · On-site

$20.33 - $25.41/hr

Directs patient flow between arrival, registration, treatment, and departure. Acts as liaison ... Days, Full-time Navigator position for the OMP. Department: SCMG OMP-PRIMARY CARE Benefits for You ...

Silver Cross Hospital

Patient Navigator

Pavilion, NY · On-site

$20.33 - $25.41/hr

Directs patient flow between arrival, registration, treatment, and departure. Acts as liaison ... Days, Full-time Navigator position for the OMP. Department: SCMG OMP-PRIMARY CARE Benefits for You ...

UK St Claire

Navigator II

Pavilion, NY

$18.75 - $25.75/hr

Promotes positive patient experiences and outcomes through advocacy and support. Essential ... Performance Expectations The LDCT Nurse Navigator will: * Increase appropriate lung cancer ...

New

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

Patient Care Navigator Location: Rochester, NY Reports to: Nurse Practice Manager About Town Square Health Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind ...

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Patient Navigator information

See Rochester, NY salary details

$13

$24

$38

How much do patient navigator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient navigator in Rochester, NY is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.87 per hour, depending on experience, location, and employer.

What qualifications do you need to be a patient navigator?

To become a patient navigator, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or certifications in healthcare or social services. Strong communication, organizational skills, and knowledge of healthcare systems are essential, and some positions may require experience in medical settings or relevant certifications such as Certified Patient Navigator (CPN).

What is a patient navigator?

Patient Navigators are professionals who guide patients through the healthcare system, helping them overcome barriers to care and access the services they need. They provide support by coordinating appointments, assisting with insurance issues, and connecting patients with community resources. Patient Navigators often work with individuals facing complex medical diagnoses or those who may have difficulty understanding healthcare processes. Their goal is to improve outcomes by ensuring patients receive timely and appropriate care while reducing stress and confusion.

What are the key skills and qualifications needed to thrive as a patient navigator, and why are they important?

To thrive as a Patient Navigator, you need a solid understanding of healthcare systems, patient advocacy, and care coordination, often supported by a degree in health sciences or social work. Familiarity with electronic health records (EHR), case management software, and basic medical terminology is typically required. Excellent communication, cultural competency, and problem-solving skills help Patient Navigators build trust and effectively guide patients through complex healthcare processes. These skills are crucial for ensuring patients receive timely care, reducing barriers, and improving overall health outcomes.

What does a patient navigator do?

As a patient navigator, sometimes referred to as a patient advocate, your responsibilities are to help coordinate a patient’s experience in the healthcare system. You plan care goals for patients, support and educate them about treatment options, help them understand referrals, assist with admissions and discharge paperwork, and advocate for them to ensure they receive the highest quality care. Patient navigators work for community health organizations, hospitals, and insurance providers. Some are full-time employees, while others are volunteers or freelancers.

How does a patient navigator typically collaborate with healthcare teams to support patient care?

Patient Navigators work closely with multidisciplinary healthcare teams, including physicians, nurses, social workers, and administrative staff, to ensure patients receive coordinated and comprehensive care. They act as a bridge between patients and providers, helping to clarify medical information, schedule appointments, and address barriers to care such as transportation or insurance issues. Regular communication and teamwork are essential, as Patient Navigators often attend care plan meetings and relay critical updates to both patients and healthcare professionals. This collaborative environment helps improve patient outcomes and overall satisfaction with the healthcare experience.

What is the difference between Patient Navigator vs Medical Assistant?

AspectPatient NavigatorMedical Assistant
CredentialsCertifications often include Certified Patient Navigator (CPN) or similarCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHospitals, clinics, community health programsDoctor's offices, clinics, outpatient facilities
Employer & IndustryHealthcare providers, hospitals, community organizationsMedical practices, outpatient clinics, hospitals
Primary RoleAssist patients in navigating healthcare systems, providing education and supportPerform clinical and administrative tasks, assist with patient care

While both roles work within healthcare settings, Patient Navigators focus on guiding patients through healthcare processes and resources, whereas Medical Assistants handle clinical tasks and administrative support. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Navigator jobs

What are the most commonly searched types of Patient Navigator jobs in Rochester, NY?

The most popular types of Patient Navigator jobs in Rochester, NY are:

What are popular job titles related to Patient Navigator jobs in Rochester, NY?

For Patient Navigator jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Patient Navigator jobs?

Cities near Rochester, NY with the most Patient Navigator job openings:

Patient Navigator jobs near you
Infographic showing various Patient Navigator job openings in Rochester, NY as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution, with an average salary of $50,016 per year, or $24 per hour.

Patient Navigator (Full-time, Days)

Rochester Regional Health

Rochester, NY • On-site

$20 - $26/hr

Full-time

Re-posted 6 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Summary
The Patient Navigator supports patients throughout their healthcare journey by helping them overcome barriers to care, access needed resources and navigate healthcare services. Acting as a liaison between patients and healthcare providers, they coordinate care, advocate for patients' needs, and ensure patients receive appropriate services from diagnosis through treatment and follow-up. Patient Navigators work in healthcare settings such as hospitals, clinics, and community health centers to promote patient health and improve access to care.
Job Title: Patient Navigator
Department: Sands Constellation Heart Institute
Location: 1445 Portland Avenue 2nd Floor, Rochester, NY 14621
Hours Per Week: 40 - Full-time
Schedule: Monday-Friday, 8am-430pm
Required Qualifications
  • Two (2) years of customer service experience, preferably in a healthcare setting
  • Strong customer service skills with the ability to demonstrate compassion and empathy
  • Strong verbal and written communication skills

Preferred Qualifications
  • Knowledge of medical terminology
  • Bilingual proficiency

Responsibilities
  • Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care. Documents and maintains patient records within CareConnect.
  • Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.
  • Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues.
  • Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes. Remain aware of current services offered by service providers.
  • Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
  • Facilitating follow-up care after hospitalization or emergency room visit
  • Meet with the team regularly to discuss improvement of outcomes and adjusting to the population's need
  • Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues in partnership with clinical support where necessary

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$20.00 - $26.00
CITY:
Rochester
POSTAL CODE:
14621
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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