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Patient Financial Services Associate Jobs (NOW HIRING)

MedHQ, LLC

Patient Financial Services Rep

Wichita, KS · Remote

As a Patient Financial Services Representative at MedHQ, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries ...

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$13

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$67

How much do patient financial services associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient financial services associate in the United States is $31.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $34.38 per hour, depending on experience, location, and employer.

What is the difference between Patient Financial Services Associate vs Medical Billing Specialist?

AspectPatient Financial Services AssociateMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification preferred (e.g., Certified Professional Biller)
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, billing inquiriesProcessing medical claims, coding, reimbursement follow-up

The Patient Financial Services Associate and Medical Billing Specialist roles share similar environments and credentials but focus on different aspects of patient billing. The associate handles patient interactions and account management, while the billing specialist concentrates on claims processing and coding. Both roles are essential in healthcare revenue cycle management and often work closely together.

What qualifications do you need to be a patient service representative?

A patient service representative typically needs a high school diploma or equivalent, strong communication and customer service skills, and experience with medical billing or electronic health records. Some positions may require certification in medical office administration or related fields.
What cities are hiring for Patient Financial Services Associate jobs? Cities with the most Patient Financial Services Associate job openings:
What are the most commonly searched types of Patient Financial Services jobs? The most popular types of Patient Financial Services jobs are:
What states have the most Patient Financial Services Associate jobs? States with the most job openings for Patient Financial Services Associate jobs include:
Patient Financial Services Associate jobs near you
Patient Financial Representative - Patient Financial Services

Patient Financial Representative - Patient Financial Services

CHRISTUS Health

Tyler, TX • On-site

$16.25 - $17.75/hr

Full-time

Posted 16 days ago

CHRISTUS Health rating

6.6

Company rating: 6.6 out of 10

Based on 515 frontline employees who took The Breakroom Quiz

555th of 870 rated healthcare providers

Job description

Summary:
The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to perform tasks that support account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers.
The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.
Responsibilities:
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics.
  • Ensures PFS departmental quality and productivity standards are met.
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
  • Manages and maintains patient and payor information to facilitate account resolution.
  • Responds to all types of account inquiries through written, verbal or electronic correspondence.
  • Develops and maintains working knowledge of all functions within the Revenue Cycle.
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
  • Compliant with all CHRISTUS Health, payer, and government regulations.
  • Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
  • Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
  • Has professional and effective written and verbal communication.
  • Assembly
  • Completes requests for supporting documentation related to account resolution, audits and other requests and ensures delivery to appropriate party.
  • Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief.
  • Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all Business Office Associates.
  • Performs scanning and electronic upload of documents.
  • Cash Posting
  • Ensures all payments are retrieved and posted accurately and timely, post lockbox monies, EFT/ACH monies, credit card payments, and patient payments including JV entries for nonpatient cash.
  • Resolves submitted work queues for missing and/or unapplied cash.
  • Monitor and perform cash reconciliation to identify cash posting errors and ensure all receipts are applied.
  • Customer Service
  • Answers inbound calls to the department in a timely manner, consistent with department and/or industry standards.
  • Collects and provides patient and payor information to facilitate account resolution.
  • Responds to patient and insurance company complaints, correspondence, inquiries, and requests for information.
  • Collects balance owing from third-party payers in accordance with state and federal laws governing collection practices. Ensures that collection efforts are thorough with the overall objective being to collect the outstanding balance in an ethical manner.
  • Complete Attorney requests for billing records and subpoenas.

Job Requirements:
Education/Skills
  • HS Diploma or equivalent years of experience required.
  • Post HS education preferred.

Experience
  • 1-3 years of experience preferred.
  • General hospital A/R accounts knowledge is preferred.
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.

Licenses, Registrations, or Certifications
  • None required.

Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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