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Patient Facing Jobs in Washington (NOW HIRING)

Guidehouse

Patient Coordinator

Bethesda, MD · On-site

$56K - $94K/yr

We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality ...

Guidehouse

Patient Coordinator

Bethesda, MD · On-site

$56K - $94K/yr

We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality ...

Rx relief

Pharmacist

Gaithersburg, MD

$73/hr

This non-patient-facing role is perfect for an experienced pharmacist looking for a highly competitive pay rate of $73/hour and a predictable, flexible schedule. In this role, you will ensure the ...

New

Rx relief

Pharmacist

Gaithersburg, MD

$73/hr

This non-patient-facing role is perfect for an experienced pharmacist looking for a highly competitive pay rate of $73/hour and a predictable, flexible schedule. In this role, you will ensure the ...

New

LaserAway

Sales Consultant

Rockville, MD

$90K - $140K/yr

This is a sales role designed for professionals who excel in luxury retail, med spa, fitness, or lifestyle sales and thrive in fast-paced, patient-facing environments. You'll receive full training on ...

LaserAway

Sales Consultant

North Bethesda, MD

$90K - $140K/yr

This is a sales role designed for professionals who excel in luxury retail, med spa, fitness, or lifestyle sales and thrive in fast-paced, patient-facing environments. Youll receive full training on ...

LaserAway

Sales Consultant

Ashburn, VA

$90K - $140K/yr

This is a sales role designed for professionals who excel in luxury retail, med spa, fitness, or lifestyle sales and thrive in fast-paced, patient-facing environments. You'll receive full training on ...

LaserAway

Sales Consultant

Ashburn, VA

$90K - $140K/yr

This is a sales role designed for professionals who excel in luxury retail, med spa, fitness, or lifestyle sales and thrive in fast-paced, patient-facing environments. Youll receive full training on ...

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Patient Facing information

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How much do patient facing jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient facing in Washington is $21.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a patient-facing role, and why are they important?

To succeed in a patient-facing role, you generally need a background in healthcare support, strong interpersonal skills, and a relevant certification or degree, such as CMA or CNA, depending on the setting. Familiarity with patient management systems, electronic health records (EHRs), and basic medical equipment is often required. Outstanding communication, empathy, and problem-solving abilities help create positive patient experiences and foster trust. These competencies are crucial for ensuring patient satisfaction, safety, and effective delivery of care.

What are some common challenges faced in patient-facing roles, and how can I prepare for them?

Patient-facing roles often involve managing a diverse range of patient needs, addressing concerns with empathy, and handling fast-paced situations. You may encounter individuals who are anxious, frustrated, or unwell, so strong communication and emotional resilience are key. Preparing through customer service training, shadowing experienced colleagues, and developing problem-solving skills will help you navigate these challenges and provide high-quality care.

What are patient facing jobs?

Patient facing jobs are roles within the healthcare industry where employees have direct interaction with patients. These can include positions such as nurses, doctors, medical assistants, receptionists, and other staff who provide care, support, or administrative assistance to patients during their healthcare experience. The primary focus of patient facing roles is to ensure patients receive quality care and service, whether through medical treatment, information, or assistance with their healthcare needs. Effective communication and empathy are important skills in these positions, as they help create a positive patient experience.

What is the difference between Patient Facing vs Medical Assistant?

AspectPatient FacingMedical Assistant
CredentialsVaries; often no formal certification requiredCertified or registered in many cases
Work EnvironmentHospitals, clinics, outpatient settingsDoctors' offices, clinics, hospitals
Job RoleDirect patient interaction, education, supportAssist with clinical tasks, patient prep, administrative duties
Search IntentPatient interaction roles, healthcare supportClinical support, healthcare technician

Patient Facing roles focus on direct patient interaction, education, and support, often requiring minimal formal credentials. Medical Assistants perform clinical and administrative tasks, usually with certification, in healthcare settings. Both roles involve patient contact but differ in scope and required qualifications.

What are popular job titles related to Patient Facing jobs in Washington? For Patient Facing jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Patient Facing jobs in Washington look for? The top searched job categories for Patient Facing jobs in Washington are:
What cities in Washington are hiring for Patient Facing jobs? Cities in Washington with the most Patient Facing job openings:
Patient Facing jobs near you
Patient Services Representative

Patient Services Representative

PRISM Vision Group

Rockville, MD

$17.75 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

PRISM Vision Group rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion.

  • Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
  • Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.
  • Verification of insurance information, verification of benefits and insurance referral information.
  • Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
  • Adhere to HIPPA standards related to patient privacy and confidentiality.
  • Assure ease of patient flow through the clinical care process.
  • Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
  • Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
  • Advise patients of financial obligations and collect funds according to established guidelines.
  • Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
  • Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
  • Train other patient services representatives and provide excellent customer service skills.
  • Comply with company policies and standards.
Education: High School Graduate or General Education Degree (GED)
Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.
  • Excellent verbal and written communications skills in English. Bi-Lingual a plus.
  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
  • Mathematical and cash management skills.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
  • Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
  • Proficient with Microsoft Office Suite
At PRISM Vision Group, we believe great work deserves great rewards. Here’s what you can expect when you join our team:
  • Competitive Compensation – Base salary, performance bonuses, and regular reviews.
  • Health & Wellness – Comprehensive medical , dental, and vision insurance; and wellness program.
  • Retirement Planning – 401(k) with company match.
  • Generous Time Off – Paid vacation, sick leave, and company holidays.
  • Learning & Development –career growth programs.
  • Other Perks – Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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