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Patient Facing Jobs in Seattle, WA (NOW HIRING)

Tactile Medical

Patient Education Consultant

Tacoma, WA · On-site

Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as Tactile Medical's requirements. Responsibilities * Educate the patient and/or ...

The Doctors Clinic

Patient Services Rep

Silverdale, WA · On-site

$18.69 - $27.07/hr

Most of this position is patient facing, and includes many administrative tasks. Some of the included tasks are verifying insurance, collecting co-pays, and updating patient information. What ...

Tactile Medical

Patient Education Consultant

Tacoma, WA · On-site

$23.89 - $34.48/hr

Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as Tactile Medical's requirements. Responsibilities * Educate the patient and/or ...

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How much do patient facing jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient facing in Seattle, WA is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a patient-facing role, and why are they important?

To succeed in a patient-facing role, you generally need a background in healthcare support, strong interpersonal skills, and a relevant certification or degree, such as CMA or CNA, depending on the setting. Familiarity with patient management systems, electronic health records (EHRs), and basic medical equipment is often required. Outstanding communication, empathy, and problem-solving abilities help create positive patient experiences and foster trust. These competencies are crucial for ensuring patient satisfaction, safety, and effective delivery of care.

What are some common challenges faced in patient-facing roles, and how can I prepare for them?

Patient-facing roles often involve managing a diverse range of patient needs, addressing concerns with empathy, and handling fast-paced situations. You may encounter individuals who are anxious, frustrated, or unwell, so strong communication and emotional resilience are key. Preparing through customer service training, shadowing experienced colleagues, and developing problem-solving skills will help you navigate these challenges and provide high-quality care.

What are patient facing jobs?

Patient facing jobs are roles within the healthcare industry where employees have direct interaction with patients. These can include positions such as nurses, doctors, medical assistants, receptionists, and other staff who provide care, support, or administrative assistance to patients during their healthcare experience. The primary focus of patient facing roles is to ensure patients receive quality care and service, whether through medical treatment, information, or assistance with their healthcare needs. Effective communication and empathy are important skills in these positions, as they help create a positive patient experience.

What is the difference between Patient Facing vs Medical Assistant?

AspectPatient FacingMedical Assistant
CredentialsVaries; often no formal certification requiredCertified or registered in many cases
Work EnvironmentHospitals, clinics, outpatient settingsDoctors' offices, clinics, hospitals
Job RoleDirect patient interaction, education, supportAssist with clinical tasks, patient prep, administrative duties
Search IntentPatient interaction roles, healthcare supportClinical support, healthcare technician

Patient Facing roles focus on direct patient interaction, education, and support, often requiring minimal formal credentials. Medical Assistants perform clinical and administrative tasks, usually with certification, in healthcare settings. Both roles involve patient contact but differ in scope and required qualifications.

What are popular job titles related to Patient Facing jobs in Seattle, WA? For Patient Facing jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Patient Facing jobs in Seattle, WA look for? The top searched job categories for Patient Facing jobs in Seattle, WA are:
Patient Facing jobs near you
Infographic showing various Patient Facing job openings in Seattle, WA as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 86% Full Time, 2% Part Time, and 7% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,321 per year, or $21.8 per hour.
Patient Education Consultant

Patient Education Consultant

Tactile Medical

Tacoma, WA • On-site

Other

Posted 12 days ago

Job description

The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient's training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as Tactile Medical's requirements.

Responsibilities

  • Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
  • Contact patients within service levels expectations to schedule and complete trainings and demonstrations
  • Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient's financial responsibility for the product, insurance coverage and finalizing the sale
  • Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient's individual needs (utilize adaptive technique when needed)
  • Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
  • Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
  • Review, complete and submit required paperwork with patient and answer questions
  • Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
  • Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
  • Effectively use translation tools for patients where English is not their first language
  • Meet or exceed established performance expectations
  • Maintain compliance with all appropriate regulatory requirements including HIPAA
  • Travel up to 80% within assigned territory
  • Other duties as assigned

Qualifications

Education & Experience

Required:

  • Bachelor's Degree or equivalent work experience
  • 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role

Preferred:

  • Health related certification
  • Medical device or healthcare industry experience

Knowledge & Skills

  • Ability to lift 20 pounds on a regular basis
  • Ability to work remotely and travel to patients in a home, clinic or virtual environment
  • Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
  • Strong interpersonal communication skills including the ability to empathize with patients and caregivers
  • Strong critical thinking and decision-making skills in healthcare related situations
  • High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
  • Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
  • Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
  • Skilled in teaching others
  • Ability to stay focused and organized to complete assigned tasks
  • Technology savvy to efficiently complete paperwork, update records and communicate progress
  • Ability to be self-directed and work independently to overachieve results

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