ZipRecruiter

Log In

1

Patient Experience Jobs in Ohio (NOW HIRING)

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

TriHealth

Patient Experience Regional Coach

Cincinnati, OH · On-site

$15 - $20.25/hr

At TriHealth's Good Samaritan Hospital, the Patient Experience Regional Coach plays a vital role in shaping a culture where every patient and family feels heard, valued, and cared for. This position ...

TriHealth

Patient Experience Regional Coach

Cincinnati, OH · On-site

$15 - $20.25/hr

At TriHealth's Good Samaritan Hospital, the Patient Experience Regional Coach plays a vital role in shaping a culture where every patient and family feels heard, valued, and cared for. This position ...

Geisinger

Provides unique patient experience and service excellence subject matter expertise and leadership to drive change. Job Duties: * Leads key Patient Experience improvement initiatives primarily in the ...

next page

Showing results 1-20

All JobsPatient Experience JobsPatient Experience Jobs in Ohio

Patient Experience information

See Ohio salary details

$10

$18

$25

How much do patient experience jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for patient experience in Ohio is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.18 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are the career paths in patient experience?

Career paths in patient experience include roles such as Patient Experience Coordinator, Patient Advocate, and Patient Relations Manager. Advancement can lead to leadership positions like Director of Patient Experience or Chief Patient Officer, often requiring strong communication skills, healthcare knowledge, and experience in customer service or healthcare administration.

What is a patient experience job description?

A patient experience job involves improving patients' interactions with healthcare providers and facilities by addressing their needs, concerns, and satisfaction. Roles often include patient advocacy, communication, and ensuring a positive healthcare environment, requiring strong interpersonal and communication skills. These positions may also involve data collection and reporting to enhance service quality.

What are the most commonly searched types of Patient Experience jobs in Ohio?

The most popular types of Patient Experience jobs in Ohio are:

What are popular job titles related to Patient Experience jobs in Ohio?

For Patient Experience jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Patient Experience jobs in Ohio look for?

The top searched job categories for Patient Experience jobs in Ohio are:

What cities in Ohio are hiring for Patient Experience jobs?

Cities in Ohio with the most Patient Experience job openings:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $38,206 per year, or $18.4 per hour.

Patient Experience Coordinator

Columbus, OH • On-site

Ohio State University
Scientific Research and Development Services • 51 - 200 employees
Learn more about Ohio State Universityexternal

$16.25 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Patient Experience Coordinator

The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience. The coordinator identifies patient needs, spearheads complaint and grievance resolution, is responsible for data entry and analyses, and models excellent service to patients and visitors. The Patient Experience Coordinator builds relationships with patients, families, and staff to create an environment for optimum patient satisfaction. The Patient Experience Coordinator is a resource for unit level staff and managers, as well as less experienced staff within the departments of patient experience. The Patient Experience Coordinator works independently to meet system-wide objectives.

The Patient Experience Coordinator (S2) provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum. The Patient Experience Coordinator builds relationships with patients, families, and staff to create an environment for optimum patient satisfaction. In addition, this position is responsible for providing training, coaching, mediation/issue resolution, project support, and data entry and analysis.

The Patient Experience Coordinator functions include responding to patient, family, and visitor concerns; using excellent verbal and written communication skills; employing intervention, diplomacy, and conflict management skills and strategies; and using service recovery approaches to resolve issues. This position assists in providing training to physicians, residents, students, and staff on appropriate behaviors; employing conflict resolution tactics, responses, and skills to promote positive perceptions; and improving processes to elevate the service levels provided to patients, families, and visitors. This position supports the Patient Experience Department by sharing information and analysis, providing team leadership for service improvement initiatives, and supporting department operations.

Minimum Qualifications

  • Bachelor's Degree with an emphasis in human relations, social work, communications, or a related field or equivalent combination of education and experience required.
  • 2 years of relevant experience required. 2-4 years of relevant experience preferred.
  • Excellent verbal and written communication skills; strong customer service, interpersonal, conflict resolution, problem solving, and program planning skills.
  • Ability to work effectively with all levels of the organization, patients, and visitors.
  • Ability to work independently on assigned projects.
  • Ability to analyze and interpret data and integrate raw data into actionable process improvements.

Our Comprehensive Employee Benefits Include

  • An array of retirement plan options, each with a generous employer contribution.
  • Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Get the most out of the Public Service Loan Forgiveness program.
  • And much more!
Location:

James Cancer Hospital (0375)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Apply