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Patient Experience Liason Jobs (NOW HIRING)

Regional Nurse Liason

Manchester, CT · On-site

$90K - $95K/yr

The Regional Nurse Liason role is r emote, with occasional work from hospital or corporate office ... experience is highly desirable and an important element in securing each patient as they have many ...

) The Regional Nurse Liason role is r emote, with occasional work from hospital or corporate office ... experience is highly desirable and an important element in securing each patient as they have many ...

Patient Navigator

Palm Beach Gardens, FL · On-site

$19 - $25.75/hr

The Patient Navigator will serve as a liason for the patient, provider, and Akumin. They will ... Experience in working with demanding customers. * Communications Skills: Effective communication ...

Patient Navigator

Palm Beach Gardens, FL · On-site

$19 - $25.75/hr

The Patient Navigator will serve as a liason for the patient, provider, and Akumin. They will ... Experience in working with demanding customers. * Communications Skills: Effective communication ...

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Patient Experience Liason information

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How much do patient experience liason jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient experience liason in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are popular job titles related to Patient Experience Liason jobs?

For Patient Experience Liason jobs, the most frequently searched job titles are:

Infographic showing various Patient Experience Liason job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $46,329 per year, or $22.3 per hour.

Patient Liason

Anniston, AL • On-site

Northeast Alabama Regional Medical Center
Health Care and Social Assistance • 1 - 5K employees

Full-time

Re-posted 11 days ago


Northeast Alabama Regional Medical Center rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

Under the direction of nursing and/or administrative leadership, the Patient Liaison serves as a key connection between patients, families, and the healthcare organization. This role supports communication, addresses concerns or grievances, and collaborates with clinical and non-clinical teams to enhance the overall patient experience.

The Patient Liaison promotes patient-centered care, trust, and service excellence while ensuring concerns are handled professionally, respectfully, and in alignment with organizational standards and regulatory requirements.

  • Serve as a primary point of contact for patients and families regarding questions, concerns, compliments, and complaints
  • Actively listen to patient and family concerns and facilitate timely resolution in collaboration with clinical leaders, providers, and support departments
  • Educate patients and families on hospital processes, patient rights, and available resources
  • Advocate for patients to ensure their needs, preferences, and concerns are addressed respectfully and appropriately
  • Document patient interactions, concerns, and outcomes in accordance with organizational policies and regulatory requirements
  • Assist with service recovery efforts, including follow-up communication and coordination of resolutions
  • Collaborate with interdisciplinary teams to identify trends and opportunities for patient experience improvement
  • Participate in patient rounding, meetings, or councils as assigned (e.g., Patient and Family Advisory Council)
  • Support leadership with patient experience data collection, reporting, and feedback analysis
  • Maintain confidentiality and professionalism in all interactions
  • Promote a culture of service excellence and compassionate care throughout the organization

What Northeast Alabama Regional Medical Center employees say

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About Northeast Alabama Regional Medical Center

Sourced by ZipRecruiter

Northeast Alabama Regional Medical Center (RMC) is the premier regional health care provider for a five-county service area in northeast Alabama. With a total of 338 inpatient beds located at its primary campus, 125 at Stringfellow Memorial, and numerous outpatient facilities, urgent care and specialty clinics, RMC is the region’s leading provider of choice for more than 13,500 inpatients, 57,000 outpatients, nearly 1,800 newborn deliveries and 42,000 emergency room visits each year. We have a long, strong history of serving the local communities, including not only the city of Anniston, but also residents of Oxford, Jacksonville and the expanse of Calhoun County and surrounding areas. More than 2,000 employees, 300 volunteers and over 200 physicians, who represent a full range of medical specialties, including: cardiac, women’s, orthopedics, oncology and emergency services, provide state-of-the-art healthcare to patients with integrity, skill and compassion. As a community-based, not-for-profit health system, RMC provides unwavering commitment by each member of our health care team to deliver the highest-quality medical care with special attention given to the individual needs of each patient. RMC maintains a sharp focus on attracting and recruiting the right people — skilled and compassionate clinical and support staff members who advance our mission and pursue our vision of remaining the region’s premier choice for health care.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Anniston, AL, US

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